Study: Many retailers were unprepared for 2020 holiday season

March 9, 2021

A good number, 17%, of U.S. and U.K. retailers, were not prepared for the holiday 2020 sales season and missed out on sales.

Digital signage market to reach $27.8B by 2026

March 5, 2021

The digital signage market will grow from $16.3 billion to $27.8 billion by 2026, according to a report by MarketsandMarkets. The market will also grow at a…

Proximity sensors market to reach $6B by 2028

March 4, 2021

The proximity sensors market will grow from $3.68 billion in 2020 to $6.41 billion by 2028, according to a report by Verified Market Research.

TJ Maxx leader expects spend surge, revenge shopping ahead

February 26, 2021

Once COVID-19 vaccinations are widely available TJ Maxx's CEO Ernie Herrman expects a surge in consumer spend and "revenge shopping" to hit the retail sector.

Consumers' love for digital, social continues to grow

February 25, 2021

Nearly half of the global population is tapping one social media platform and not just to stay in touch during the ongoing pandemic.

January retail sales reflect strong start for 2021

February 24, 2021

January was a busy month for consumers and retail sales illustrate a "very strong start" to the year, according to the National Retail Federation.

Chat commerce can boost retail revenue, claims survey

February 16, 2021

Retailers employing chat commerce technology can benefit from higher revenue, improved customer retention, reduced service costs and greater marketing…

Valentine's Day will be much more homey this year

February 12, 2021

This year's Valentine's Day celebration is likely going to be a home-based experience for many given the ongoing pandemic.

Consumers loving digital banking engagement, reveals BoA

February 12, 2021

Consumers are embracing mobile banking with one banking institution experiencing record levels of engagement.

What economic data tells us about the retail industry in 2020

by Megan Higgins — VP and GM, eCommerce and Marketplaces, Avalara

Megan Higgins, VP/GM, eCommerce and Marketplaces, at Avalara, shares insight on trends and economic changes from the Avalara Commerce Monitor report.

Key 2020 holiday shopping takeaways: It’s imperative to adapt as customer expectations evolve

by Tara Bartley — Industry Marketing, Akamai

Tara Bartley, senior manager, industry marketing, and Ashitha Bhanu, industry marketing, Akamai, share Akamai data relating to the most recent holiday shopping…

UK shoppers missing the in-store retail experience

February 2, 2021

When it comes to in-store retail activity, a majority, 74%, of U.K. shoppers, are missing the physical brick-and-mortar customer experience.

Vaccine won't propel consumers back to retail stores, claims survey

January 27, 2021

As millions of consumers are being vaccinated to combat the COVID-19 virus it's not likely too many will be increasing trips to retail stores.

Pandemic propels big spike in customer service calls

January 25, 2021

The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…

COVID-19 vaccine bodes well for a retail recovery

January 25, 2021

Top U.S. retailers view the COVID-19 vaccine as a key part of retail recovery in 2021 and a good number of big retailers are optimistic about the industry this…

IoT market to reach $677B by 2025

January 22, 2021

The global internet-of-things market is expected to reach $677 billion by 2025, according to research by BuyShares.co.nz. The market is also expected to grow…

Self-service enters new era; employees take on new importance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the recent Self-Service…

Pandemic didn't deter holiday sales

January 19, 2021

The retail holiday sales in late 2020 hit an unexpected high point given a 8.3% spike compared to the previous year, according to the National Retail…

Using chat to engage and serve the retail customer

by Pat Shea — Editor, NetworldMedia

Hannes Van Rensburg, chief commercial officer for Clickatell's, offers insight on chat commerce and its potential impact on payments.

Seize the new year with 6 lessons from the COVID-19 holiday rush

Mike Chou, director of business development at Harbor Retail, shares six lessons retailers can learn from the COVID-19 impact on the 2020 holiday sales season.