Omnichannel retailer aims to give beauty industry a complete makeover

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.

Survey: It's time to get personal with loyalty programs

May 25, 2016

Middle class consumers are expecting more than the traditional retail loyalty program and a personal touch to loyalty strategies can prove lucrative, according…

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

Consumers spent $30B on moms this year

May 17, 2016

Mother's Day proved to be a $30.3 billion spend day for retailers with the consumer averaging $124 on gifts.

Retail report reveals the more delivery options, the better for retailers

May 12, 2016

Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…

JCPenney spruces up product offerings with big appliances, new services

May 12, 2016

JCPenney is deploying an appliance showroom in nearly 500 stores and its online storefront following a three-market pilot indicating strong consumer demand for…

Sears, American Apparel score big as least engaging brands

May 6, 2016

The top 10 least engaging brands includes some of the most prominent retail names, including American Apparel, Sears and Sports Authority, which filed for…

Infographic: Why Mother's Day is a retailer's dream day

Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.

New store designs and the case of the missing cash register

The design and build out of new stores are threatening some old tried and true stalwarts of the retail game, and the first casualty appears to be the trusty…

Report: Customer attrition not a big concern for retailers, banks

May 4, 2016

The looming risk of losing customers isn't driving retailers and banks into action to stall such a trend, as just four in 10 are working to boost customer…

Latin America retailers embracing tech to drive customer experience

May 3, 2016

The evolving Latin America retail segment is embracing technology to spur sales and customer loyalty, with two thirds of retailers assessing shopper data to…

Clothing sales a bright retail sales spot in Australia

May 3, 2016

While retail activity in Australia, overall, isn't breaking any records, apparently consumer demand for clothing is getting big attention, especially…

Sales success begins and ends with engagement

Engagement can be difficult to measure, but there are ways to do it.

Mother's Day shoppers are mostly moms, reveals new study

April 27, 2016

Retailers aiming to capitalize on the Mother's Day sales event should know one thing upfront: nearly half the gift shoppers will be moms themselves.

Mother's Day should prove lucrative for clothing retailers, eateries

April 25, 2016

A new study reveals clothing will be a popular choice for Mother's Day shoppers, as well as a special meal, and spending is expected to be up six percent this…

We need your insight, industry predictions for annual trends report

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.

Macy’s, Home Depot lead top retail brands ranking

April 22, 2016

Retailers Macy’s, DSW Shoes and Best Buy ranked as the top three, respectively, in the Harris Poll 2016 Brands of the Year EquiTrend Study.

Retailers slagging in omnichannel efforts, reveals report

April 22, 2016

The Periscope research reveals nearly half of retailers acknowledge omnichannel strategies are not progressing fast enough.

Ecommerce retailers are favorite for Mother’s Day consumers

April 22, 2016

Retailers selling online will be happy to hears this survey result.

People's United Bank shines at customer experience, report reveals

April 21, 2016

Millennial small business owners may bring big disruption to the banking industry, reveals report.