Trends / Statistics News
Report: Customer attrition not a big concern for retailers, banks
May 4, 2016
The looming risk of losing customers isn't driving retailers and banks into action to stall such a trend, as just four in 10 are working to boost customer…
read nowLatin America retailers embracing tech to drive customer experience
May 3, 2016
The evolving Latin America retail segment is embracing technology to spur sales and customer loyalty, with two thirds of retailers assessing shopper data to…
read nowClothing sales a bright retail sales spot in Australia
May 3, 2016
While retail activity in Australia, overall, isn't breaking any records, apparently consumer demand for clothing is getting big attention, especially…
read nowMother's Day shoppers are mostly moms, reveals new study
April 27, 2016
Retailers aiming to capitalize on the Mother's Day sales event should know one thing upfront: nearly half the gift shoppers will be moms themselves.
read nowMother's Day should prove lucrative for clothing retailers, eateries
April 25, 2016
A new study reveals clothing will be a popular choice for Mother's Day shoppers, as well as a special meal, and spending is expected to be up six percent this…
read nowMacy’s, Home Depot lead top retail brands ranking
April 22, 2016
Retailers Macy’s, DSW Shoes and Best Buy ranked as the top three, respectively, in the Harris Poll 2016 Brands of the Year EquiTrend Study.
read nowRetailers slagging in omnichannel efforts, reveals report
April 22, 2016
The Periscope research reveals nearly half of retailers acknowledge omnichannel strategies are not progressing fast enough.
read nowEcommerce retailers are favorite for Mother’s Day consumers
April 22, 2016
Retailers selling online will be happy to hears this survey result.
read nowPeople's United Bank shines at customer experience, report reveals
April 21, 2016
Millennial small business owners may bring big disruption to the banking industry, reveals report.
read nowRetail executives lag in driving customer experience strategy, reveals new research
April 13, 2016
Company leaders are lagging in focusing on customer-centric strategies and there's a lack of trust between the C-level and mid management in making change.
read nowMobile devices are spurring ecommerce in Brazil
April 8, 2016
Brazil's e-commerce retailers are enjoying a healthy boost in consumer activity.
read nowKroger expands online ordering, pickup service into major markets
April 7, 2016
Consumer embracement of the ClickList service is prompting Kroger to expand the service.
read nowAmerican consumers are big video, content streaming fans
April 6, 2016
Retailers aiming to engage consumers may want to consider the use of video and streaming content as 70 percent of consumers binge watch TV.
read nowAlibaba will overtake Wal-Mart, predicts China retailer CEO
April 5, 2016
CEO expects to roll over Wal-Mart within a year or two when it comes to sales.
read nowBrick and mortar remains prime experience aspect in building loyalty
April 1, 2016
The initial in-store retail experience is critical in developing customer loyalty.
read nowBig box retailers aren't killing the small retailer, reveals new study
March 29, 2016
The days of the mom-and-pop retailer won’t be ending anytime soon.
read nowStudy: Retailers need to retool in-store strategy, embrace the smartphone consumer
March 28, 2016
If they want to survive and succeed today's retailers must embrace the smartphone consumer, revamp the in-store strategy and become a true omnichannel retailer.
read nowEaster, apparel spend to beat last year's consumer activity
March 25, 2016
Overall this Easter holiday season bodes robust for the retail segment with a majority of consumers hitting brick-and-mortar stores and about 21 percent going…
read nowOnline commerce not as sustainable as retail locations, claims new study
March 23, 2016
The study factors in data that 33 percent of products bought online are returned compared to the in-store return rate of 7 percent.
read nowFacebook, email top customer service channels in U.K.
March 21, 2016
A new study regarding retail customer service response reveals Facebook and email are besting Twitter in the U.K. when it comes to providing consumers with…
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