Pizza Hut executive discusses importance of mobile customer engagement

Pizza Hut executive discusses importance of mobile customer engagement

Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.

C-Speak: How technology is boosting the stadium customer experience

A beer and hot dog at the ballpark, quick popcorn refills at the movies or just a freshly made dinner-on-the-road waiting for you at the next rest stop. These are all possibilities that are now reality in the freshly made-to-order retail game thanks to a new system from Apex Supply Chain Technologies.

Sponsored by: Apex Supply Chain Technologies

Building loyalty with mobile: Where to start?

Building loyalty with mobile: Where to start?

Eric Buckner, Senior Product Manager - Mobile for Sears Holdings, discusses where to start when considering a mobile loyalty program.

San Francisco Soup Company executive discusses the restaurant's use of BLE beacons

San Francisco Soup Company executive discusses the restaurant's use of BLE beacons

Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.

Video: Behind the scenes of an AT&T holiday store makeover

Video: Behind the scenes of an AT&T holiday store makeover

AT&T recently decked the halls of its flagship Michigan Avenue store in Chicago, using a new "Magical Forest" theme.

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

Rebecca Minkoff debuts first interactive store

Rebecca Minkoff debuts first interactive store

The luxury brand is debuting its new store, featuring "connected walls" and high-tech dressing rooms.

How mobile changes consumer behavior

How mobile changes consumer behavior

When 82 percent of U.S. adults own smartphones, and 91 percent keep them with them at all times, a mobile strategy for retail becomes more important than ever.

What did you miss at #CONNECTsummit14? Check out the highlights

What did you miss at #CONNECTsummit14? Check out the highlights

#CONNECTsummit14 included mobile innovation leaders from across the spectrum: tech, restaurant, retail.

iPhone mobile payment option opens up opportunity for marketers

iPhone mobile payment option opens up opportunity for marketers

With Apple's rollout of Apple Pay, now might be a good time for marketers to get to know Passbook.

#CONNECTsummit14: Jack Philbin on mobile marketing best practices

#CONNECTsummit14: Jack Philbin on mobile marketing best practices

During this year's CONNECT Mobile Innovation Summit, Vibes CEO Jack Philbin led the opening panel on the future of mobile and what it means for retail.

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

Kohl's interactive experience at NRF 2014

Kohl's interactive experience at NRF 2014

Chad Brown with Xomni demonstrates his company's interactive assisted selling solution for Kohl's, at this year's NRF show.

Infusion Retail Experience Lounge, New York

Infusion Retail Experience Lounge, New York

This year at NRF, Inclusion brought some highlights from its New York Experience Lounge. Although the "Big Show" has come and gone, the Lounge itself is still open for visits for a limited time, at the company's headquarters at Broadway and Houston.

Sport Chek West Edmonton Mall flagship store walkthrough

Sport Chek West Edmonton Mall flagship store walkthrough

Sport Chek's new flagship store in the West Edmonton Mall provides consumers with access to world leading digital technology, an unparalleled array of leading brands and products, and a personalized shopping experience that connects consumers to the sports they are passionate about like never before.

Storytelling is key to boosting customer experience and profit

The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX Summit addressed this topic and how to create profitable narratives.

Sponsored by: Mood Media

Microsoft Connected Fitting Room at NRF 2014

Microsoft Connected Fitting Room at NRF 2014

The fitting room is the crucial place where a customer decides whether to make a purchase. But most of the time, the customer is alone behind a curtain when that decision is made, without support or assistance from the retailer....

BrightLogic demos interactive floor

BrightLogic demos interactive floor

At this year's Customer Engagement Technology World, BrightLogic showed its Active Floor, which combines a splashy user experience with deep data analytics on how customers are interacting with it.

OnCue Technologies demonstrates interactive POS system

OnCue Technologies demonstrates interactive POS system

At this year's Customer Engagement Technology World, OnCue Technologies brought a demo unit of an interactive POS system for retail which features audio and video response. Sy Walker, OnCue's VP of product development, walks us through the features of the machine in this video.

CETW: Nanonation's interactive entertainment system

CETW: Nanonation's interactive entertainment system

Nanonation CEO Brian Fairfield demonstrated the company's new interactive entertainment system, designed for use in restaurant and retail environments, at this year's Consumer Engagement Technology World event.

Is early Christmas marketing naughty or nice?

Is early Christmas marketing naughty or nice?

Does "Christmas creep" really help retailers make more silver and gold? Or does it just make customers see red? Here's what some shoppers think about the Christmas marketing season starting earlier with each passing year.

Keynote speaker Lou Carbone at RCEES 2013

Keynote speaker Lou Carbone at RCEES 2013

Lou Carbone, the "father of customer experience," gave the closing keynote address at this year's Retail Customer Experience Executive Summit. In this video interview, he talks about how changes in the world in recent years have dramatically changed retail, and he also talks about the importance of finding, hiring and retaining the right people.

The Brain Exchange: Mobile marketing strategy

The Brain Exchange: Mobile marketing strategy

At this year's Retail Customer Experience Executive Summit, David Drain of the Digital Screenmedia Association led a table discussion on mobile marketing. Here is his brief recap of the table's takeaways.

The Brain Exchange: Brand execution and compliance

The Brain Exchange: Brand execution and compliance

At this year's Retail Customer Experience Executive Summit, Mark Kovatch of Questar led a table discussion on brand execution and compliance. Here is his brief recap of the table's takeaways.

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