The Brain Exchange: Customer service training

The Brain Exchange: Customer service training

At this year's Retail Customer Experience Executive Summit, Retail Doctor Bob Phibbs led a table discussion on customer service training. Here is his brief recap of the table's takeaways.

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

The Brain Exchange: Interactive guest experiences

The Brain Exchange: Interactive guest experiences

At this year's Retail Customer Experience Executive Summit, Tricia Murphy of NEC led a table discussion on interactive guest experiences. Here is her brief recap of the table's takeaways.

The Brain Exchange: Employee-driven results

The Brain Exchange: Employee-driven results

At this year's Retail Customer Experience Executive Summit, Evencia Leite of Trendsource led a table discussion on how to drive employee-driven results. Here is her brief recap of the table's takeaways.

Jeff Fromm talks marketing to Millennials

Jeff Fromm talks marketing to Millennials

At this year's Retail Customer Experience Executive Summit, Barkley marketing executive Jeff Fromm discussed showrooming, marketing to Millennials, and why "useful is the new cool."

C-Speak: How technology is boosting the stadium customer experience

A beer and hot dog at the ballpark, quick popcorn refills at the movies or just a freshly made dinner-on-the-road waiting for you at the next rest stop. These are all possibilities that are now reality in the freshly made-to-order retail game thanks to a new system from Apex Supply Chain Technologies.

Sponsored by: Apex Supply Chain Technologies

Dr. Chris Petersen talks retail around the world

Dr. Chris Petersen talks retail around the world

At this year's Retail Customer Experience Executive Summit, Dr. Chris Petersen shared insights from his travels to retailers all around the world, and talked about why the ability for retailers to adapt to change is so crucial.

Jim Knight on how to find, hire and keep the right people

Jim Knight on how to find, hire and keep the right people

Training and business culture veteran Jim Knight was the opening keynote speaker at this year's Retail Customer Experience Executive Summit, held August 13-14 at the Hard Rock San Diego. In this video, he talks about the importance of not only...

AT&T talks customer experience at RCEES

AT&T talks customer experience at RCEES

Amanda Collins, Customer Experience Manager for AT&T flagship store in Chicago, gave a presentation at this year's Retail Customer Experience Executive Summit in San Diego. In this video, she talks about the unique ways her brand utilizes the physical space of the store to create a unique shopping experience.

Staples tacks on digital signage, kiosks to omnichannel stores

Staples tacks on digital signage, kiosks to omnichannel stores

Office supply chain Staples recently announced the launch of its omnichannel prototype stores that feature endless-aisle kiosks and digital signage. The in-store solution allows customers to replicate the online shopping experience of one of the country's largest Internet retailers within the company's brick-and-mortar locations.  

New solution helps control labor, inventory  costs

New solution helps control labor, inventory costs

WhentoManage has launched a new platform to help control inventory and labor costs, said Walker Thompson, VP of sales and marketing. The solution connects the data from the POS system to what's on the shelf, so staff can easily see...

Storytelling is key to boosting customer experience and profit

The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX Summit addressed this topic and how to create profitable narratives.

Sponsored by: Mood Media

Breadcrumb develops POS system geared toward local businesses

Breadcrumb develops POS system geared toward local businesses

Seth Harris, founder of Groupon-owned Breadcrumb, discusses how the company's new POS system works well for small business owners.   

ShiftNote: 'Post Its are so last year'

ShiftNote: 'Post Its are so last year'

Leigh Ann Thompson of ShiftNote chats about how the company's digital solution makes communication easy for managers who need to pass on info to one another as shifts change.

Square launches stand to create another way to use Square Register

Square launches stand to create another way to use Square Register

Square's Faryl Ury explains how the new stand created by Square allows brick-and-mortar merchants to use the free POS system. The stand can be bolted to the countertop, but merchants can also use the mobile app when making deliveries or taking transactions away from their stores.  

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

Microsoft redefines the retail experience

Microsoft redefines the retail experience

Customer engagement no longer begins at the storefront. It starts in the home and extends to the backroom. Watch Microsoft Program Manager Jeff Wettlaufer demonstrate how Windows Embedded can help retailers create an intelligent, seamless shopping experience that drives efficiency and increases customer loyalty.

Millennial marketing guru gives sneak peek of Fast Casual Executive Summit keynote

Millennial marketing guru gives sneak peek of Fast Casual Executive Summit keynote

Creating brand fans out of Millennials -- consumers ages 18 to 34 -- is key for every restaurant's success.

Getting Clued In to Experience Management

Getting Clued In to Experience Management

“What branding was to the Twentieth Century, experience management will be to the Twenty-First.” These are the words of Lou Carbone, the leader in the experience management revolution for over two decades. Based on his best-selling book, Clued In –...

Millennials: Now Seating 80,000,000

Millennials: Now Seating 80,000,000

Millennials make up nearly 25% of the U.S. population and represent direct spending power estimated at $200 billion annually.

Future of Payments: ATM & Mobile Executive Summit 2013

Future of Payments: ATM & Mobile Executive Summit 2013

An intriguing dynamic is playing out in the payments landscape: The demand for both cash and mobile financial services is increasing concurrently. Mobile phones are enabling cash transfers, payments and withdrawals. Tom Harper talks about what attendees can look forward...

3M debuts Virtual Presenter at SXSW

3M debuts Virtual Presenter at SXSW

3M recently debuted its first fully integrated, interactive Virtual Presenter at South by Southwest Interactive in Austin, Texas. SXSW attendees could interact with the life-like digital avatar through a touchscreen interface to get conference panel recommendations, learn more about 3M...

NCR at NRF: presenting the mobile shopper

NCR at NRF: presenting the mobile shopper

NCR demoed their mobile shopper app for Mobile Payments Today contributing editor Cherryh Butler for sister site Retail Customer Experience at this year's NRF Big Show in New York City.

NEC at NRF13

NEC at NRF13

NEC Display Solutions of America's Rich Ventura talks new solutions, inclulding its new V552 LED edge-lit mid-range commercial display that can be deployed "pretty much anywhere in a retail environment," at this year's NRF BIG Show in New York City.

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