BookingBug introduces new workforce experience platform

Karim Iskandar, EVP of Global Sales for BookingBug, introduces a new workforce experience to the BookingBug platform for enterprise retailers and financial…

Bitstop introduces Bitcoin ATM

Andrew Barnard, Co-founder of BITSTOP demos the Bitcoin ATM.

Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

Retail leaders share insights about mobile trends

Restaurant and retail executives that gathered in Chicago this past summer for the Networld Media Group's annual CONNECT: The Mobile CX Summit shared their…

Catch the highlights from ICX Summit

If you didn't get a chance to attend the recent the Interactive Customer Experience (ICX) Summit held this past June in Dallas you can get a deep look at the…

Storytelling is key to boosting customer experience and profit

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX…

How do you get the right data at the right time?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of…

The 'ultimate bank customer experience': Are we there yet?

At the BCX Summit, CarrieAnne Cormier of Avidia Bank talked about the importance of serving customers with the right balance of high-tech and high-touch.

Retail banking execs learn new ways to woo, wow and win customers at the 2016 BCX Summit

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the…

How Kroger Co. is growing the business

Shashank Saxena, director of strategy, integration and development for The Kroger Co., talks with Hughes' Tim Tang about business innovation at the recent…

Freebirds talks mobile innovation at CONNECT Mobile Innovation Summit

Freebirds' VP of Marketing Erin Levzow talks with Hughes' Tim Tang about the importance of mobile for both the business and the customer.

Retailers craft 'phygital' solutions

Retailers are starting to bridge the gap between physical and digital to create phygital solutions. Two panelists spoke about this development at this year's…

Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Editor, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Video: Why, how data drives Dickey's BBQ

Dickey's BBQ CEO Roland Dickey Jr., discusses his three-prong approach to the guest experience and the chain's use of technology.

Watch highlights from this year's CONNECT Mobile Innovation Summit

Couldn't make the CONNECT Mobile Innovation Summit? Catch the highlights with this video.

Digital signage teams with Coca-Cola to find out 'What's in a Name?' in Times Square

Coca-Cola collaborated with Posterscope, Clear Channel, ICUC and Google to produce a very personalized digital out-of-home campaign earlier this year in Times…

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

Using mobile to create a personalized guest experience

Jared Miller, CTO for the Atlanta Falcons, discusses how mobile can be used to create personalized experiences even when the customer isn't using their device.

Groupon, PeachWorks execs discuss how technology benefits operations

The CEOs of Groupon's Breadcrumb and PeachWorks discuss how their technology can help restaurants and retailers stay relevant.

Make it a Single Line Queue

Your goal is to design a queue that will cut wait times and increase customer satisfaction. Often the choice is between a single line queue and a multiple line…