Parabit shows off virtual concierge

Parabit shows off virtual concierge

Parabit's Joanna Pawlowska talks about her company's virtual concierge, a digital signage kiosks intended for hospitality and retail deployments, at this year's fall Customer Engagement Technology World show in New York City.

C-Speak: How technology is boosting the stadium customer experience

A beer and hot dog at the ballpark, quick popcorn refills at the movies or just a freshly made dinner-on-the-road waiting for you at the next rest stop. These are all possibilities that are now reality in the freshly made-to-order retail game thanks to a new system from Apex Supply Chain Technologies.

Sponsored by: Apex Supply Chain Technologies

CETW: Keynote Paul Price on social media

CETW: Keynote Paul Price on social media

Paul Price, CEO of Creative Realities, discusses how technology is getting better, cheaper and faster - and how the rate of change is accelerating, and why it is crucial for companies to be aware of the intersection of social and mobile.

CETW: Frank Eliason of Citibank talks social media

CETW: Frank Eliason of Citibank talks social media

Frank Eliason, director of global industry at Citibank, talks about how most companies are not thinking through their approach to customer experience and how more companies need to encourage their employees to become brand advocates through social media.

Is that a digital signage lapel pin on your uniform?

Is that a digital signage lapel pin on your uniform?

Brian Kutchma, vice president of sales and marketing for digital signage provider Black Box, talks about his company's wearable digital signage displays.

Storytelling is key to boosting customer experience and profit

The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX Summit addressed this topic and how to create profitable narratives.

Sponsored by: Mood Media

A closer look at Motorola's new Smart Badge

A closer look at Motorola's new Smart Badge

At this year's Wincor World event, Motorola's Mark Thompson explains his company's new Smart Badge, a communication system that allows retailers to stay in touch with retail employees wherever they are on the store floor.

Fast Casual Executive Summit 2012: NEC

Fast Casual Executive Summit 2012: NEC

Fast Casual editor Cherryh Butler visits with NEC's Rich Ventura, to talk about menu and branding trends, at the 2012 Fast Casual Executive Summit.

Retail Doctor Bob Phibbs talks customer service training

Retail Doctor Bob Phibbs talks customer service training

The Retail Doctor Bob Phibbs recaps some highlights from his customer service training session at the 2012 Retail Customer Experience Executive Summit.

How Plink works: A conversation with CEO Peter Vogel

How Plink works: A conversation with CEO Peter Vogel

At this year's Retail Customer Experience Executive Summit, attendees got to spend some time with Peter Vogel, CEO of Plink, a platform that allows shoppers to earn points and rewards by dining and shopping offline. He spoke with editor Cherryh Butler about his company, and the benefits it offers to both shoppers and retailers.

The impact of omnichannel on specific retail segments

The impact of omnichannel on specific retail segments

Peggy Casey and Bharat Popat with Cisco talk about key omnichannel trends facing retail stores and e-commerce operators.

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

Intelligent systems make vending machines fun

Intelligent systems make vending machines fun

Windows Embedded's John Boladian and Intel's Gark Tan discuss the value and growth of intelligent systems across devices and the cloud. By highlighting an interactive smart vending machine, they show that intelligent systems not only make the purchase experience fun,...

NRA 2012: Front Flip

NRA 2012: Front Flip

Front Flip founder Sean Beckner talks about the new customer engagement platform created to help restaurant operators attract and retain guests. Front Flip was an exhibitor at the 2012 National Restaurant Association Restaurant, Hotel-Motel Show in Chicago.

44Doors, QR codes and the art of mobile marketing

44Doors, QR codes and the art of mobile marketing

Tim Hayden, the CMO for mobile marketing company 44Doors, spoke with Mobile Payments Today at the Retail RAMP conference in Chicago. Hayden discussed how companies are beginning to integrate the mobile channel into their marketing mix. 

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

Mobibucks discusses its ready-made m-payment solution

Mobibucks discusses its ready-made m-payment solution

Louisville, Ky.-based Mobibucks is marketing it's ready-to-deploy mobile payment solution. Company SVP Bill Baustien took time at the Retail RAMP conference in Chicago to discuss the product with Mobile Payments Today. 

Fujitsu demos mobile, kiosk printers

Fujitsu demos mobile, kiosk printers

Fujitsu recently launched a new mobile printer designed to work with Apple iOS systems but also has a version for Android formats. Cherryh Butler of KioskMarketplace.com chatted with Jim Harrison, product manager at Fujitsu, about that, as well as about the company's newest kiosk printer.

RedDotNet launches NFC integrated kiosk

RedDotNet launches NFC integrated kiosk

RedDotNet showed off its 15-inch, NFC- integrated kiosk at CETW in San Francisco. Robb Kirschenmann, the company's vice president of operations, spoke with KioskMarketplace.com's Cherryh Butler about how retailers can use it to provide in-store offers to customers.

IMG hopes its kiosk will give a new face to customer service

IMG hopes its kiosk will give a new face to customer service

IMG recently launched ASK, the Autonomous Sales Kiosk, a gesture-driven kiosk with a virtual salesperson on screen that helps consumers shop. It can also be used for advertising. Cherryh Butler, editor of KioskMarketplace.com, caught up with the company at CETW in San Francisco.

RAMP: Kaseya helps retailers manage all digital solutions

RAMP: Kaseya helps retailers manage all digital solutions

Kaseya software allows retailers with numerous point-of-sale solutions, kiosks and digital signs to manage each solution from one place,said Ray Barber of Kaseya, a company demonstrating its solution last week in Chicago at the Ramp conference. Barber chatted about the system with Joseph Grove of RetailCustomerExperience.com.

CETW12: KioWare develops software for Android-based kiosks

CETW12: KioWare develops software for Android-based kiosks

KioWare has increased its protection of Android-based kiosk solutions for retail environments. The company’s president, Jim Kruper, explained to Joe Grove with KioskMarketplace.com at CETW in San Francisco, why the company chose to design its protection software for Android as opposed to Apple.

RAMP: Getting customer feedback without boring surveys

RAMP: Getting customer feedback without boring surveys

Talking to customers is the only way to keep them happy, according to Saygent, a company that has designed an open-voice feedback system that asks customers open-ended questions. It allows them to respond in free-flowing speech as opposed to taking...

CETW12: Nanonation rocks out its digital signs

CETW12: Nanonation rocks out its digital signs

Nanonation's Bryan Fairfield chats with RetailCustomerExperience.com’s Cherryh Butler about some of its newest solutions at CETW 2012 San Francisco, including digital signage that allows retailers to play music videos in store to create an environment specific to the retailer.

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