Features
2023 ICX Summit: Crafting an inclusive experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.
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Talking With: ICXA Executive Director Alicia Lavay
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…
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PetSmart’s loyalty strategy is all about getting personal
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The pet retailer’s loyalty program is at 60 million members and counting.
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The changing retail landscape driving demand for convenience services
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…
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How ChatGPT will enhance retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…
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ICXA retail peer group talks automation, consumer behavior
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.
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3 reasons to attend this year’s ICX Summit
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…
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AREA15 leveraging data to boost customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…
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Fort Worth Airport travel store drives convenience with checkout-free shopping
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Fort Worth Magazine Travel Store improves both customer convenience and staff efficiency powered by Zippin's AI-enabled checkout-free technology.
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ICX Summit celebrates 7th year with September event
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.
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Kwik Stop digital signage approach fuels community building
by Daniel Brown — Editor, Networld Media Group
Sean O'Neill's vision for Kwik Stop has fueled a digital signage transformation which has revamped the brand image and customer experience.
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SVB, Signature Bank collapse raises questions
by Bradley Cooper — Editor, Connect Media
The collapses of SVB and Signature Bank have raised questions about the economy, the banking system, cryptocurrency and how banks should respond.
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Home Depot SVP on building a seamless shopping experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…
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Aisle 24 leading the cashierless grocery market charge
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Learning the convenience store business from the ground up, John Douang has developed a cashierless grocery market concept proving popular with education and…
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What retailers need to consider when it comes to pickup lockers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service…
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How technology drives frictionless retail to new level
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of shopping technology providers presented innovations that eliminate customer friction during the recent CES show in Las Vegas.
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Innovation on display: New parameters for consumer engagement
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While exhibits were organized by product and technology categories, self-service technology exhibits emerged throughout the show floors.
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Batteries Plus embarks on a digital transformation
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…
read nowTechnology driving frictionless retail to new level
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of shopping technology providers presented innovations that eliminate customer friction during the recent CES show in Las Vegas.
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Why retailers need a game play for automated retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As consumers become familiar with self service, retailers must rely on their employees to educate customers.
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