Features
Achieving the benefits of a retail sustainability strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…
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Delivery the prime competitive weapon in retail grocery
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Amazon's move to offer free delivery to current Amazon Fresh customers reveals how delivery is front-of-mind for retailers battling for consumer loyalty and…
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Store appearance, loyalty, associate engagement top October reads
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The top read retail customer experience articles last month ranged from insight on customer loyalty to artificial intelligence and why brands need a wake-up…
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Formation VP defines personalization — why it's critical to the retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Nicole Amsler, vice president of marketing at Formation — a company that helps brands reach millions of customers each day — shares her insights on what retail…
read nowBed Bath & Beyond data breach serves up valuable reminders for retailers, consumers
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The third-party data breach at Bed Bath & Beyond should serve as a wake-up call for retailers to keep training employees about cybersecurity risks. It also…
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Talking With: Quantum Metric CEO Mario Ciabarra on all things mobile commerce
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The mobile device is fast becoming the retail storefront for today's shoppers and they are not only expecting a seamless, frictionless mobile customer…
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How to: Keep pace with the rapid pace of CX technology
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retailers struggle with keeping up with all the emerging customer experience technologies and the challenges in piloting and testing. Find out from an expert…
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Digital signage lights up with cannabis retailers
by Bradley Cooper — Editor, Connect Media
As the cannabis industry grows, retail dispensaries will be forced to keep up with a very large customer base, and they will need strong technology to keep…
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Airport travelers smile for World Smile Day to create 'hashtag mosaic'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Travelers to John F. Kennedy International Airport were greeted by a billboard display encouraging them to take pictures of themselves using their smartphones…
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Talking With: AWS retail leader Tom Litchford on data, the cloud, retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Tom Litchford, head of worldwide business development, retail, for Amazon Web Services, provides insight on pain points for retailers striving to boost the…
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Target loyalty news tops most-read in September
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…
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Talking With: Maropost CEO on CX strategy, retail challenges in play
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
As North America's fastest growing marketing automation platform, Maropost is busy helping retailers focused on boosting the customer experience. CEO Ross…
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Under Armour runs First Day Free Rides campaign with transit authority
by Bradley Cooper — Editor, Connect Media
For students returning to school, it is absolutely crucial that they attend the first day to get the year started on the right foot. Clothing retailer…
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Target puts a bullseye on loyalty, customer engagement with Circle strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The retailer's latest loyalty program strategy may win over lots of hearts and minds, say industry watchers, as it provides a compelling engagement aspect as…
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AI, personalization driving digital signage future trend
by Bradley Cooper — Editor, Connect Media
As digital signage continually becomes more responsive and dynamic, it will become even more important to stay up-to-date on these trends to avoid falling…
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Talking With: Ricardo Belmar on the big CX buzz in 2019
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
It’s been a year since Retail Customer Experience chatted with Ricardo Belmar, senior director of global enterprise marketing at Infovista, about trends…
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Why OOH will revolutionize retail and the customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Out-of-home digital, known as OOH, is making major strides and promises big changes in consumer shopping behavior. Interactive kiosks and digital signage will…
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Are mobile payments on the verge of a breakthrough?
by David Jones — Editor, Networld Media Group
Despite years of hype and expectations that failed to materialize, U.S. mobile payment adoption may be close to a breakthrough as issuers transition to…
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TGI Fridays strategy, e-commerce disruption, grocer CX challenges top July reads
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
If you missed a day of reading Retail Customer Experience in July we don't blame you. It is a hot month, for most, best spent on the shore, in the pool or in…
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Under Armour, Grupo Vidanta share tips on boosting customer experience, engagement
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
While focused on consumers in vastly different industries, the two brands have a common goal: crafting a robust customer experience built on engagement.
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