Decoding Gen-Z: 5 rules for retail success

by Daniel Brown — Editor, Networld Media Group

Perhaps no generation in history has been more discussed, courted and feared as Gen Z. But what makes this group of consumers tick, and how can companies…

Top consumer trends for marketers this holiday season

Kassi Socha, director analyst in the Gartner Marketing practice, shares insight on how marketers can adjust to the changing landscape in retail for not only…

Talking With: Nikki Baird, VP of strategy, Aptos

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Nikki Baird, VP of strategy at Aptos, share her insights on this year's holiday season and how retailer's will fare given the challenges they face.

Experts talk latest, greatest self-service technology

by Daniel Brown — Editor, Networld Media Group

Experts in a panel talk at this year’s Interactive Customer Experience Summit in Charlotte, North Carolina talked the evolution of self-service technology and…

How in-store retail media can help boost customer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Data from in-store retail media enable brands and retailers to better engage with customers and create more personalized promotions.

The how, why, where of the metaverse in retail

by Bradley Cooper — Editor, Connect Media

What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

How retail associate happiness plays into customer, employee experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…

How to recruit, hone tech savvy store associates

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…

How to drive a successful customer experience strategy

by Bradley Cooper — Editor, Connect Media

How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer…

Self-order at c-store gas pump makes for dynamic shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…

TikTok: Crafting a successful shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.

Grocery expo highlights tech’s role in ‘unified’ shopping experiences

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management…

La-Z-Boy deep dives on data signals for creating superior experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.

University of San Diego campus market boasts frictionless shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.

ICXA honors 5 Elevate Award winners at annual summit

by Daniel Brown — Editor, Networld Media Group

The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

How to cut costs with delivery

by Bradley Cooper — Editor, Connect Media

Third party delivery got big during COVID-19 but can also cost restaurants a lot. How can restaurants save money?

AI won't replace employees, it will make CX better

by Bradley Cooper — Editor, Connect Media

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

Foot Locker steps up customer experience via InMoment feedback analytics tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…

How Dave's Hot Chicken wins with authenticity

by Bradley Cooper — Editor, Connect Media

Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte…

How 2 lifestyle brands are creating a seamless unified customer journey

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…