Features
Vitamin Shoppe COO offers insight on driving innovation ahead of ICXA summit keynote
Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX…
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Circle K embraces crypto ATMs to ride cryptocurrency’s rising popularity
Circle K has installed more than 700 crypto ATMs since partnering with Bitcoin Depot in 2020, offering a new customer convenience as interest in cryptocurrency…
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Examining factors spurring the 'great retail reset'
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…
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Why data matters in boosting customer service agent operations
Taking a best practices approach to call center operations can prove invaluable to both customers, bottom line operations and call service agents empowerment.
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Retail trends: Crypto, micro-fulfillment, the Edge and labor optimization
Everyone knows 2021 was a challenging year, but with challenge comes opportunity. Retail technology veteran David Wilkinson shares his insights on what attuned…
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Grocery delivery service taps OOH to make splash in U.S.
Food delivery services became all the rage when the pandemic hit two years ago. Getir an “ultrafast delivery provider,” established in Turkey in 2015, finally…
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Optimism riding high for self-serve kiosks
Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.
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Touchless options gaining acceptance, expansion ahead
Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…
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How customer service insights can boost customer experience
A free one-hour webinar on Feb. 24 features Fin leaders’ insight on best practices to optimize customer service processes and improve operations for better…
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Where physical and digital intersect
Phygital, the combination of digital products and services to deliver physical products or services, took center stage during a panel session at the…
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DOOH: A big opportunity for unattended retail still waiting to happen
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of experts gave an overview on the emerging digital-out-of-home advertising opportunity during the Self-Serve Innovation Summit.
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Why retailers should embrace digital platforms for success in 2022
As we dive headlong into 2022, retailers continue to search for technology to reach consumers. But, where does that leave small retailers? While many lack the…
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A look at Hudson's self-service technology overhaul
Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless…
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DOOH brings holiday 'experiences' as retailers strive to rebound
by Kevin Damask — Editor, Digital Signage Today
After a difficult 2020 holiday season, the retail industry is expected to rebound this year. To entice shoppers back to stores, retailers are transforming…
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COVID recovery strategy means driving retail customer loyalty
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19 and now the variant omicron continue to create challenges when it comes to the retail customer experience. But data, deep insight and loyalty…
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Retail recovery from COVID-19 is all about engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19, and now the omicron variant, continue to spur tremendous change in the retail customer experience. Key to survival is engagement and answering a lot…
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A deep dive look at the 2021 holiday shopping retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The 2021 holiday season is proving challenging to retailers and consumer behavior is playing a big part. FullStory CMO Kirsten Newbold-Knipp provides a deep…
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The customer journey: What does the future hold?
Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit being…
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Product shortages, price hikes hit convenience services hard
Just as they were recovering from COVID-19, supply chain issues have socked convenience services operators with product shortages, price hikes and customer…
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Ace Hardware goes Thanksgrilling in customer service strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a…
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