How customer service insights can boost customer experience

A free one-hour webinar on Feb. 24 features Fin leaders’ insight on best practices to optimize customer service processes and improve operations for better…

Where physical and digital intersect

Phygital, the combination of digital products and services to deliver physical products or services, took center stage during a panel session at the…

DOOH: A big opportunity for unattended retail still waiting to happen

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of experts gave an overview on the emerging digital-out-of-home advertising opportunity during the Self-Serve Innovation Summit.

Why retailers should embrace digital platforms for success in 2022

As we dive headlong into 2022, retailers continue to search for technology to reach consumers. But, where does that leave small retailers? While many lack the…

A look at Hudson's self-service technology overhaul

Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless…

DOOH brings holiday 'experiences' as retailers strive to rebound

by Kevin Damask — Editor, Digital Signage Today

After a difficult 2020 holiday season, the retail industry is expected to rebound this year. To entice shoppers back to stores, retailers are transforming…

COVID recovery strategy means driving retail customer loyalty

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19 and now the variant omicron continue to create challenges when it comes to the retail customer experience. But data, deep insight and loyalty…

Retail recovery from COVID-19 is all about engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19, and now the omicron variant, continue to spur tremendous change in the retail customer experience. Key to survival is engagement and answering a lot…

A deep dive look at the 2021 holiday shopping retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The 2021 holiday season is proving challenging to retailers and consumer behavior is playing a big part. FullStory CMO Kirsten Newbold-Knipp provides a deep…

The customer journey: What does the future hold?

Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit being…

Product shortages, price hikes hit convenience services hard

Just as they were recovering from COVID-19, supply chain issues have socked convenience services operators with product shortages, price hikes and customer…

Ace Hardware goes Thanksgrilling in customer service strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a…

Self-Service Innovation Awards finalists announced

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Self-Service Innovation Awards will be presented during a presentation on Wednesday, Dec. 15 at 4 p.m. at the Self-Service Innovation Summit.

Why it's critical to enhance retail associate culture, training

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As consumers flock back to brick-and-mortar retail stores, brands are facing challenges as the holiday shopping season kicks in. There's not enough staff and…

Chewy taps AR for immersive Halloween pet costume experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Pet lovers love to dress up their canine and feline best friends for Halloween and Chewy is not only making costume selection easier, it's engaging with…

ICXA professional network welcomes 139 B2C executives

by Morgan Petty — Executive Director, ICX Association

Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…

Successful experience strategy means knocking down silos, building the right team

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…

Winning the talent war is all about recognition, healthy work-life balance

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While retailers are still being challenged by COVID-19 they are also facing an increasing hurlde: hiring staff. The ongoing labor shortage likely won’t ebb…

Expert offers insight on securing retail data: It’s all about a lack of trust

Netsurion VP of Product Management, Jason Graf, provides invaluable insight on why retailers need to take a ‘never trust, always verify’ approach when it comes…

Tips on personalizing the shopping experience

The retail shopping experience is changing. No longer are brands simply trying to sell products, they’re striving to build a personal connection with the…