A lesson on loyalty: Where Starbucks went wrong

A lesson on loyalty: Where Starbucks went wrong

Brands can learn a lot from the Starbucks reward program controversy — from using best methods in the program development stages, to structuring reward programs to remain flexible, to striking a smarter balance between customer happiness and business needs.

Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile

Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile

Retail is an industry under tremendous pressure to fulfill consumer expectations.

Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends

Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends

Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty approaches are not all created equally.

ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia

ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia

Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few years.

Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience

Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience

One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.

Restaurant, retail customer experience leaders headline ICX Summit

Restaurant, retail customer experience leaders headline ICX Summit

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert insight at the annual event being held June 1 – June 3 in Dallas. Registration is open.

Verizon retailer deploys digital signage to boost customer experience

Verizon retailer deploys digital signage to boost customer experience

Diamond Wireless is launching a marketing initiative that involves deploying digital signage solutions in its retail stores to strengthen customer experience.

Kmart is all about the fun in retail customer engagement

Kmart is all about the fun in retail customer engagement

Kmart shoppers will notice a few new things in the local store as the company is expanding its strategy to make shopping more fun than ever.

Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts

Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts

A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.

Payment breaches to continue despite US EMV liability shift

Payment breaches to continue despite US EMV liability shift

With the adoption of EMV technology in full swing, two questions remain top of mind: will the transition to chip and PIN make credit cards and transactions more secure from attacks? What impact will this change have on other payment methods?

Retailers lagging on EMV card technology transition, reveals study

Retailers lagging on EMV card technology transition, reveals study

Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.

Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy

Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy

An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.

Report: Canadian retailers lagging on retail customer experience, meeting consumer needs

Report: Canadian retailers lagging on retail customer experience, meeting consumer needs

Retailers in Canada are not paying enough attention to consumer needs and expectations and need to re-energize their focus on customers.

Enough of the 'why' on employee engagement, give me some 'how'

Enough of the 'why' on employee engagement, give me some 'how'

Creating engagement doesn't need to be abstract, however, because the basics of engaging a workforce are commonly recognized business principles.

Infographic: Are you using Instagram to attract millennials?

Infographic: Are you using Instagram to attract millennials?

Of Instagram's 40 million monthly users, 90 percent are millennials.

Easter is a hopping retail shopping season

Easter is a hopping retail shopping season

Consumers will dole out an average of $146 on Easter spend, according to the National Retail Federation’s annual Easter spending survey conducted by Prosper Insights and Analytics.

5 tips for boosting customer loyalty

5 tips for boosting customer loyalty

Kevin Cochrane, CMO of digital experience management player Jahia, shares specific tips on the strategy.

Home renovation design experience goes high tech at Lowe's

Home renovation design experience goes high tech at Lowe's

Lucky Lowe's shoppers in Seattle will be using Microsoft HoloLens for kitchen design efforts.

SXSW Spotlight: The conflict between digital democratization and luxury brands

SXSW Spotlight: The conflict between digital democratization and luxury brands

What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.

Retail Customer Experience releases 2016 Top 100 Report

Retail Customer Experience releases 2016 Top 100 Report

Retail Customer Experience's 2016 Top 100 report highlights top online, brick-and-mortar and omnichannel players and insight on their strategies and accomplishments.

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Surviving the retail revolution: 2018 will be a wild ride