One of the biggest buzzwords of 2016 is the Internet of Things. Kevin Meagher, former VP and general manager of Lowe’s IoT Smart Home initiative, talks about where IoT is today, the challenges and where it's headed in the retail customer experience realm.
When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it comes to retail customer experience.
The House Small Business Committee this week got an earful from the National Retail Federation on the Federal overtime regulations set to become effective Dec. 1. The NRF said the regulation will not only freeze hiring but will also lead to lay-offs and demotions.
Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,
Mobile Payments Today sat down with Vish Shastry at the Shoptalk conference to discuss Visa Checkout and where the card network plans to take it in the coming year.
In part two of a chat with Patrick Gauthier, Mobile Payments Today speaks with him about cart abandonment, Amazon's role in mobile commerce and how the way we pay is changing.
Talking With: Amazon payments exec on brokering consumer trust, solving customer pain points (Part 1)
Mobile Payments Today sat down with Patrick Gauthier at the Shoptalk conference to discuss a wide range of topics including e-commerce, the checkout experience and what makes Pay with Amazon different from MasterPass, PayPal and Visa Checkout.
Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.
Deploying a retail customer loyalty strategy is much more than just offering a discount: it's a connection between a consumer experience and the customer journey.
Maelle Gavet, executive vice president, global operations, The Priceline Group, discusses her company's strategy during a fireside chat at the Shoptalk event held in mid-May in Las Vegas.
Under Armour and Luxottica may not seem to have much in common at first glance, given their specific retail industry focus. But the athletic performance apparel retailer and the eye wear maker and seller actually have more than a few things in common.
One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive innovation.
While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art, science and data to drive its unique business proposition.
Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and "software eats retail."
The ICX Association last night honored excellence in interactive customer experience technologies with its 2016 Elevate Awards.
Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and surrender anytime soon.
The Interactive Customer Experience Summit, being held June 1-3 at the Four Seasons Resort and Club Dallas at Las Colinas, is one of the top ICX industry events for many reasons.
Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.
John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do to survive and beat the competition.
Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are all focused on providing a unique, customer-centric shopping experience, each is taking its own path to attain the goal.