Brands can learn a lot from the Starbucks reward program controversy — from using best methods in the program development stages, to structuring reward programs to remain flexible, to striking a smarter balance between customer happiness and business needs.
Retail is an industry under tremendous pressure to fulfill consumer expectations.
Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty approaches are not all created equally.
Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few years.
One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.
Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert insight at the annual event being held June 1 – June 3 in Dallas. Registration is open.
Diamond Wireless is launching a marketing initiative that involves deploying digital signage solutions in its retail stores to strengthen customer experience.
Kmart shoppers will notice a few new things in the local store as the company is expanding its strategy to make shopping more fun than ever.
A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.
With the adoption of EMV technology in full swing, two questions remain top of mind: will the transition to chip and PIN make credit cards and transactions more secure from attacks? What impact will this change have on other payment methods?
Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.
An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.
Retailers in Canada are not paying enough attention to consumer needs and expectations and need to re-energize their focus on customers.
Creating engagement doesn't need to be abstract, however, because the basics of engaging a workforce are commonly recognized business principles.
Of Instagram's 40 million monthly users, 90 percent are millennials.
Consumers will dole out an average of $146 on Easter spend, according to the National Retail Federation’s annual Easter spending survey conducted by Prosper Insights and Analytics.
Kevin Cochrane, CMO of digital experience management player Jahia, shares specific tips on the strategy.
Lucky Lowe's shoppers in Seattle will be using Microsoft HoloLens for kitchen design efforts.
What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.
Retail Customer Experience's 2016 Top 100 report highlights top online, brick-and-mortar and omnichannel players and insight on their strategies and accomplishments.