City Furniture's shopping experience is all about knowing the customer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

City Furniture can now identify more site visitors, which means improved targeted offers and greater insight about the shopper.

ICX Summit goes local in Charlotte with tours for attendees

by Daniel Brown — Editor, Networld Media Group

This September's Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a…

Tanger Outlets takes digital-first strategy in loyalty program revamp

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The company has refreshed its TangerClub loyalty program and launched a new app that puts loyalty rewards and information in the customer’s hand.

On the leading edge? Don’t miss the Self-Service Innovation Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The annual Summit has gained a following as a global brainstorming session for everyone and everything having to do with self-service technology.

Tips for a viable seasonal hiring strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers need a seasonal hiring strategy to keep the customer experience strong. HireVue's Natalie Dopp offers some strategic tips.

Fabletics gets personal with customers in-store and online

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…

Amazon Prime Day bests expectations despite increasing competition

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…

Consumers like self service but have concerns

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers prefer self service over in-person purchases, but have a few concerns about declining personalization.

ICXA to honor Elevate winners at 7th annual summit

by Alicia Lavay — Executive Director, ICX Association

The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…

Why and how ChatGPT will drive a better customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Learn why the richness of data sets will play a defining role in how ChatGTP integrates into the customer experience.

Sam's Club leveraging data to boost customer shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sam’s Club knows real-time insights make for better-informed decision making and, ultimately, boost the customer’s shopping experience.

Call for nominations for Automation & Self-Service Awards

Formerly known as the Self-Service Innovation Awards, the Automation & Self-Service Awards will be presented during an awards ceremony at the Self-Service…

Biometric payment in retail: Consumers eager, challenges for retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce…

Amazon Prime Day: Predictions, projections, expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's biggest annual sale event, Prime Day, is taking place July 11-12. Industry watchers share predictions on what's become an online retail institution.

Automation a win-win for grocers, consumers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

How retailers can give what beauty shoppers want: A personal customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…

2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

PetSmart’s loyalty strategy is all about getting personal

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The pet retailer’s loyalty program is at 60 million members and counting.

The changing retail landscape driving demand for convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…