Talking With: Kevin Meagher, IoT innovator, on IoT in the retail experience

Talking With: Kevin Meagher, IoT innovator, on IoT in the retail experience

One of the biggest buzzwords of 2016 is the Internet of Things. Kevin Meagher, former VP and general manager of Lowe’s IoT Smart Home initiative, talks about where IoT is today, the challenges and where it's headed in the retail customer experience realm.

Creating a 'phygital experience': Experts offer insight, tips and strategy advice

Creating a 'phygital experience': Experts offer insight, tips and strategy advice

When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it comes to retail customer experience.

NRF asks U.S. House to put OT regulation on pause

NRF asks U.S. House to put OT regulation on pause

The House Small Business Committee this week got an earful from the National Retail Federation on the Federal overtime regulations set to become effective Dec. 1. The NRF said the regulation will not only freeze hiring but will also lead to lay-offs and demotions.

Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come

Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come

Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,

Talking With: Visa digital executive about brand awareness, Pay with Amazon, and the IoT

Talking With: Visa digital executive about brand awareness, Pay with Amazon, and the IoT

Mobile Payments Today sat down with Vish Shastry at the Shoptalk conference to discuss Visa Checkout and where the card network plans to take it in the coming year.

Talking With: Amazon payments exec on connected experiences, Alexa and the IoT (Part 2)

Talking With: Amazon payments exec on connected experiences, Alexa and the IoT (Part 2)

In part two of a chat with Patrick Gauthier, Mobile Payments Today speaks with him about cart abandonment, Amazon's role in mobile commerce and how the way we pay is changing.

Talking With: Amazon payments exec on brokering consumer trust, solving customer pain points (Part 1)

Talking With: Amazon payments exec on brokering consumer trust, solving customer pain points (Part 1)

Mobile Payments Today sat down with Patrick Gauthier at the Shoptalk conference to discuss a wide range of topics including e-commerce, the checkout experience and what makes Pay with Amazon different from MasterPass, PayPal and Visa Checkout.

The Honest Company CEO: Innovation, focus are keys to success

The Honest Company CEO: Innovation, focus are keys to success

Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.

Why customer loyalty is way more than just offering a consumer discount

Why customer loyalty is way more than just offering a consumer discount

Deploying a retail customer loyalty strategy is much more than just offering a discount: it's a connection between a consumer experience and the customer journey.

Priceline Group: We are a platform for experience

Priceline Group: We are a platform for experience

Maelle Gavet, executive vice president, global operations, The Priceline Group, discusses her company's strategy during a fireside chat at the Shoptalk event held in mid-May in Las Vegas.

Under Armour, Luxottica share insight on immersive retail innovation

Under Armour, Luxottica share insight on immersive retail innovation

Under Armour and Luxottica may not seem to have much in common at first glance, given their specific retail industry focus. But the athletic performance apparel retailer and the eye wear maker and seller actually have more than a few things in common.

Tips, advice on inspiring innovation in the retail environment

Tips, advice on inspiring innovation in the retail environment

One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive innovation.

Online apparel retailer stitching up a data-driven customer experience

Online apparel retailer stitching up a data-driven customer experience

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art, science and data to drive its unique business proposition.

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and "software eats retail."

ICX Association honors best interactive customer experience tech at Elevate Awards 2016

ICX Association honors best interactive customer experience tech at Elevate Awards 2016

The ICX Association last night honored excellence in interactive customer experience technologies with its 2016 Elevate Awards.

Casper striving to flip mattress industry into new retail realm

Casper striving to flip mattress industry into new retail realm

Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and surrender anytime soon.

10 things retail leaders will take away from the Interactive Customer Experience Summit

10 things retail leaders will take away from the Interactive Customer Experience Summit

The Interactive Customer Experience Summit, being held June 1-3 at the Four Seasons Resort and Club Dallas at Las Colinas, is one of the top ICX industry events for many reasons.

Omnichannel retailer aims to give beauty industry a complete makeover

Omnichannel retailer aims to give beauty industry a complete makeover

Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do to survive and beat the competition.

Fashion upstarts aim to flip apparel industry into new customer experience era

Fashion upstarts aim to flip apparel industry into new customer experience era

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are all focused on providing a unique, customer-centric shopping experience, each is taking its own path to attain the goal.

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Intel's Christie Rice talks customer experience, digital innovations