Build it or buy? Debating best approach to customer service platforms

by Kevin Damask — Editor, Digital Signage Today

Brands often grapple with a difficult decision — whether to build their own interactive system or hit the market and buy one. It was the topic of discussion at…

How retailers can eliminate friction in customer experience

by Kevin Damask — Editor, Digital Signage Today

The pressure to make purchasing easy and quick has never been more intense and that's why retailers need to remove friction from the customer journey.

Indiana Pacers trust data for delivering best customer experience

by Kevin Damask — Editor, Digital Signage Today

Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with…

AI and where it stands in the retail industry

by Kevin Damask — Editor, Digital Signage Today

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. This…

Attendees, sponsors process learning, engagement at ICX Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the…

ICXA honors 2022 Elevate Award winners at annual Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.

ICX keynote: Lean on quality employees to innovate, grow

by Kevin Damask — Editor, Digital Signage Today

"Get your house in order." That was Andrew Laudato's opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in…

Experts ponder the future of retail

A panel of experts at the NAMA show sought to unpack changing consumer work habits and how traditional service industries can reposition themselves to meet…

Managing risks with new technology: Experts weigh in

Investing in technology typically requires a certain amount of risk. By managing this risk, companies can achieve the benefits of new technology without…

Why unattended retail is exploding in response to consumer acceptance

A host of technologies and service concepts have come on the scene as of late. What entities will service the rising number of unattended retail sites?

Indiana Pacers tap automation to engage with fans, drive revenue

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Collaboration and communication are key aspects to enticing fans and driving ticket sales for the Indiana Pacers basketball franchise. The strategy is the…

Tech update for convenience services: AI, contactless payments and cybercrime

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology experts gave attendees a chance to unpack the key tech innovations at the National Automatic Merchandising Association show at Chicago's McCormick…

Amazon's jump into DOOH will propel technology adoption

Retail giant Amazon plans to jump into the digital-out-of-home marketplace. Peter Bordes, from AI platform company Alfi, talks about how Amazon and other…

ICX Association announces Elevate Awards finalists

by Morgan Petty — Executive Director, ICX Association

The ICX Association has announced finalists for the 2022 Elevate Awards. Winners will be honored during a special awards ceremony at the Interactive Customer…

Safelite gets agile to drive customer engagement, satisfaction, memorable service

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Christina Pletnewski, VP of customer experience at Safelite Group, will share how the company is moving from a traditional CX approach to a more agile strategy…

How BPO is saving money, driving efficiency and delivering excellent customer experiences

Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.

How Wine Country Gift Baskets is boosting customer service, experience

A free live webinar April 7 shares a successful retailer's strategy in handling high demand customer service periods while also delivering exceptional customer…

How stellar customer service can boost the customer experience

A live webinar on Thursday, April 7 focuses on how retailers can meet high-scale customer service demands with exceptional customer experience.

Understanding the role of employee experience in CX

Why the store associate/ambassador is more critical than ever to the retail customer experience.

Circle K is loving the Bitcoin ATM

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The consumer's embrace of self service has dovetailed with the rising popularity of cryptocurrency, as evidenced by Circle K's crypto ATM rollout over the past…