Features
Self-Service Innovation Awards finalists announced
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Self-Service Innovation Awards will be presented during a presentation on Wednesday, Dec. 15 at 4 p.m. at the Self-Service Innovation Summit.
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Why it's critical to enhance retail associate culture, training
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As consumers flock back to brick-and-mortar retail stores, brands are facing challenges as the holiday shopping season kicks in. There's not enough staff and…
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Chewy taps AR for immersive Halloween pet costume experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet lovers love to dress up their canine and feline best friends for Halloween and Chewy is not only making costume selection easier, it's engaging with…
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ICXA professional network welcomes 139 B2C executives
by Morgan Petty — Executive Director, ICX Association
Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…
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Successful experience strategy means knocking down silos, building the right team
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…
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Winning the talent war is all about recognition, healthy work-life balance
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While retailers are still being challenged by COVID-19 they are also facing an increasing hurlde: hiring staff. The ongoing labor shortage likely won’t ebb…
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Expert offers insight on securing retail data: It’s all about a lack of trust
Netsurion VP of Product Management, Jason Graf, provides invaluable insight on why retailers need to take a ‘never trust, always verify’ approach when it comes…
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Tips on personalizing the shopping experience
The retail shopping experience is changing. No longer are brands simply trying to sell products, they’re striving to build a personal connection with the…
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Convenience services rebound after pandemic-driven setback
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Micro markets, unattended stores that offer consumers open product shelving and automated cashless payment from a self-checkout kiosk, suffered the lowest loss…
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E-commerce at the apartment: Self-service to the rescue
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Computerized package room solutions, aided by self-service kiosks, make package delivery and pickup easy for residents and multi-family property managers.
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Don’t miss ‘Phygital: Where Physical and Digital Intersect’
The Self-Service Innovation Summit, being held Dec. 14-16 in Hollywood, Florida, will explore 'Phygital: Where Physical and Digital Intersect,' in a panel talk…
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Payment options expanding: What solutions are right for your retail customers?
A panel at the National Automatic Merchandising Association show at the Ernest N. Morial Convention Center in Las Vegas last week explored the opportunities…
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Why retailers can't afford to trust and must always verify
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free one-hour webinar spotlights the critical importance of shoring up security within the retail environment and why the mantra needs to be 'never trust…
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Furniture retailer shares insight on driving digital strategy during a pandemic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The COVID-19 pandemic hit just as secondhand furniture retailer Cort was getting knee deep into a digital strategy aimed at giving customers greater access…
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The shifting retail landscape brings challenges to convenience services
A panel of industry veterans tackled this question head on during a session at the recent NAMA show in New Orleans: 'The future of convenience services: Are…
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Back-to-school 2021: Spike in spend, permanent shift in consumer patterns
Melanie Batley shares insight from KPMG’s retail consumer survey, "Welcome to the new “back to school," which polled consumers on spend and expectations and…
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Consumer demand, tech needs driving big back-to-school spend
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As schools re-open consumers are swarming retail stores and e-commerce sites, with big spend projections for the sales season. Retailers with a strong…
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Pandemic recovery reboots Rochester operation's technology focus
Martk Houseknecht is confident Crickler Vending will reclaim its position as a technology leader in convenience services as the business recovers from COVID-19.
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Digital’s new role for physical retail
Retailers who can create a seamless user experience across both digital and in-store will have a marketing advantage in 2021 and beyond. John Moezzi, of Sharp…
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Virtual reality’s ‘I-Phone Moment’ is here
Consumer VR headset sales are "exploding" due to Oculus Quest 2, causing retail, entertainment and other venues to follow suit, consultant Bob Cooney noted in…
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