Self-Service Innovation Virtual Summit honors inaugural Innovation Awards winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The winners of the first Self-Service Virtual Innovation Awards were announced yesterday during the Self-Service Innovation Virtual Summit.

How product data can boost customer relationship, after-sale CX strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In a free one-hour webinar Blustream CEO Ken Rapp maps out an invaluable customer experience strategy tied to the all-important product purchase data.

Mobile cash technology: Get bills from the ATM, but leave the debit card home

by Pat Shea — Editor, NetworldMedia

John Clatworthy, SVP, chief customer and strategy officer for Cash Connect, explains what mobile cash technology is all about and how it can help keep…

How the pandemic is changing U.S. holiday shopping behavior

Brian Ruwadi, senior partner and global leader at Periscope by McKinsey, outlines key retail trends shaping this holiday season.

Free webinar: Using product data to build strong customer relationships

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A webinar on Dec. 2, 2020, at RetailCustomerExperience.com and sponsored by Blustream Corporation will detail how retailers can leverage product-owner…

Visa shares how retailers can stop fraud from hurting the business

by Pat Shea — Editor, NetworldMedia

With holidays right around the corner, retailers are trying to capture customer spend earlier than Black Friday. Mike Lemberger, senior vice president and…

The pandemic and cash use: What are the facts?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Data from the Federal Reserve indicates consumers have a lot of cash on their hands as a result of the pandemic. Most have used cash while paying in person…

Visa aims to curtail fraud for merchants, consumers

by Pat Shea — Editor, NetworldMedia

Fraud is a challenge retailers and consumers regularly battle. Mike Lemberger, senior vice president and regional risk officer for Visa, North America…

Amazon Prime Day 2020 a huge boon for SMB retailers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's marketplace saw stupendous sales activity during its annual two-day Prime Day event, with small retailers enjoying a 60% boost compared to last year's…

Goodwill powers COVID-19 employee engagement with digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

COVID-19 has made it very difficult for businesses to return to some form of normalcy, especially on the employee front. Goodwill Southern Rivers in Columbus…

How to navigate the legal side of touchless technology

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Many retailers are embracing touchless technology, but they may run into legal issues related to privacy if they don't cover their bases. Attorney Brian…

Live webinar: Dealing with COVID-19 and the digital transformation of retail brands

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A one-hour live webinar, sponsored by Netsurion, will offer insight on the need for a secure, reliable and scalable networking platform as retailers deploy new…

The new way to drive customer traffic and engagement: Virtual prepaid incentives

by Pat Shea — Editor, NetworldMedia

Fintech, daVinci Payments, has introduced the industry’s first loyalty and acquisition engine, the Payment Accelerator, that can boost customer engagement…

Kings Island reopens with digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

When the amusement park, Kings Island, made plans to reopen, it needed a solution that could deliver messages on safety, procedures and social distancing…

Hair care specialists tap e-commerce/self-service retail synergy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Three years after launching their e-commerce business, this entrepreneurial couple began placing vending machines to make their products available to people in…

NetSuite apparel leader talks COVID-19 impact, the need for a multi-channel retail approach

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Craig Harris, segment leader and industry principal for apparel, footwear and accessories at the cloud-based business management solutions provider, offers up…

Traditional vs. frictionless payments: Will customers trade security for convenience?

by Pat Shea — Editor, Networld Media

Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…

QR codes get a new life as COVID-19 recovery spurs contactless payments

by David Jones — Editor, Networld Media Group

The rapid demand for safe, contactless merchant payments has led to renewed interest in QR codes, a payment technology that historically dominated Asian…

New virtual summit focuses on innovation, customer experience in self-service, kiosk, vending industries

Networld Media websites, Vending Times and Kiosk Marketplace, are launching a virtual summit that promises to bring attendees the very best in self-service…

How self-service helps a healing products retailer weather COVID-19

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While the company was initially interested in self-service technology to improve customer convenience, the COVID-19 outbreak has demonstrated how important…