Features
PayPal shares fall after acquisitions squeeze earnings outlook
by David Jones — Editor, Networld Media Group
PayPal shares fell Thursday after the company warned that a slew of recent acquisitions would put a slight dent in near-term forecasts. The payments firm has…
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Why retailers should adopt a flexible e-commerce strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In an interview with Retail Customer Experience, Darin Archer, chief strategy officer at Elastic Path, details the importance of deploying flexible e-commerce…
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Red Sox affiliate looks to boost concessions with autonomous checkout
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Pawtucket Red Sox became the first professional sports team to announce an autonomous checkout store, to be located in Polar Park, a ballpark the team is…
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How Dunn Edwards enhances the customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Dunn Edwards Paints takes a multi-pronged approach to reducing customer friction and becoming a hub of convenience, service and experience.
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How will 3D digital signage impact retailers?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Retailers are continually adopting digital signage in great numbers, and are also using more advanced tools such as 3D technology to craft more immersive…
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Microsoft CEO: Tech intensity will rule retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers that have been able to use their data successfully are creating new opportunities for not only customers, but for brands and suppliers, Microsoft CEO…
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Capgemini digital leader on why conversational interfaces are going mainstream
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Capgemini Digital Retail and Manufacturing Partnership Leader Genevieve Chamard shares insight on why voice and chat are fast becoming must-haves for retailers…
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Look Back: Top news of 2019 in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
News abounded in 2019 relating to retail customer experience, from technology innovations and emerging technology players to retail activity on everything from…
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Look Back: Top customer experience articles of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…
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Improved technology will drive facial recognition adoption
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The use of facial recognition for customer identification has been controversial due to concerns about privacy and accuracy, but a panel of experts at the…
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How interactive kiosks, digital signage empower transit riders
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Interactive kiosks give riders in downtown Pittsburgh access to real time bus and rail information and allow them to map out itineraries. The digital signage…
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Look Back: Top retail customer experience blogs of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.
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'Times Square Everywhere' – OOH ready to revolutionize retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Out-of-home digital, known as OOH, is making major strides and promises big changes in consumer shopping behavior. Interactive kiosks and digital signage will…
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PayPal acquiring digital shopping, rewards platform for $4B
by David Jones — Editor, Networld Media Group
PayPal agreed to buy the online shopping and rewards platform in a bid to extend its services to help drive more personalized traffic towards its thousands of…
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JRNI CEO on how tech is bridging the digital-to-physical divide in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…
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Boot Barn taps kiosks to deliver 'infinite aisle'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Boot Barn uses kiosks to provide customers an 'infinite aisle' to find what they are looking for, regardless of whether it is physically available in the store…
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Italian shoe brand writing the book on retail pop-up strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michele LoPriore, a high-end women's Italian shoe brand, knows all about retail pop-up strategy after popping up in Boca Raton, New York and now Chicago.
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SMG retail engagement leader on taking care of the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Dennis, senior vice president, retail customer engagement, for Service Management Group, has seen the transformation of physical retail stores from…
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Reinventing the retail store associate role
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In an exclusive interview, John Orr, senior vice president of retail strategy at Ceridian, shares insight and expertise on how retailers can optimize and…
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UK kitchen, home store launches first loyalty club
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lakeland, a home and kitchenware retailer in business for more than 50 years, has deployed its first loyalty program and offers insight on strategy.
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