Features
How AI plays into every step in the retail customer journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Artificial intelligence isn't just about having a chat bot. As a leading women's wear retailer is discovering, AI offers a way to solve a slew of retail…
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Furniture retailer taps apps to boost customer experience, empower associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
City Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The apps and IBM MobileFirst solution is spurring…
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CONNECT Summit to tackle mobile technology's impact on restaurants, retail
Jayson Tipp, Nikki Baird among the keynote speakers for the fourth annual executive event.
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Retailers still face EMV issues
Recognizing merchants have encountered difficulty integrating EMV compliant payment equipment, credit card issuers have postponed chargebacks for fraudulent…
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Brookstone CEO: Product development, brand, channels are key focus ahead
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Specialty retailer Brookstone has weathered more than a few challenges, including bankruptcy, but is finding success once again with a strong product, brand…
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7 hacks for smarter, cheaper customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Download a free webinar and learn how top retailers are deploying successful customer experiences with the help of Salesforce.
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Crate & Barrel leader talks mobile tech and designing a seamless customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…
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Live webinar: Salesforce leader shares top CX hacks for retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales…
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Lowe's innovation leader talks mission, focus and strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to make home improvement shopping…
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ICX Summit: Neuroscience, millennials and measuring customer experience
The upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to measuring customer experience…
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Dunkin' Donuts delivers digital signage customer experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The donut quick service restaurant changed things up by replacing static signs with digital signage. The goal was simple: Boost the customer experience.
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Vending/micro market veteran ready to take on Amazon Go
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A vending/micro market veteran has developed a technology, featuring artificial intelligence, he believes will disrupt the consumer goods distribution industry.
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IoT proving valuable in driving customer experience, savings and operational efficiencies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save…
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How To: Improve digital product content to boost customer experience, sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today's retailers are missing out on sales due to a poor digital product content strategy which not only results in a weak customer experience but puts a dent…
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Tips for ensuring the branded mobile app delivers a successful customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There's no challenge getting retail consumers on board with mobile devices and apps. But getting that same consumer to embrace and forge a relationship with a…
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Why retailers need to get as social as consumers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today's shoppers are social technology users, especially the female consumer segment. To be successful retailers should be just as social.
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ICX Association leader talks trends, innovations and goals ahead
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with Christopher Hall, ICX Association director, on customer experience trends, association goals and what's on the agenda for…
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Don't miss: Live webinar on how in-store customer experience starts and ends with the network
With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the…
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Bloomingdales, Altar’d State share associate training success stories
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.
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MasterCard taps Oracle to bolster digital payments for consumers and merchants
by Will Hernandez — Editor, NetWorld Media Group
The card network said its new partnership with the software company will focus on restaurants, hotels and retail stores.
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