3 compelling reasons to attend ICX Summit in June

Feb. 17, 2017

Photo source: istock.com

The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just three of nearly a dozen reasons to attend the upcoming ICX Summit.

The annual event, taking place June 5-7 in Dallas, draws highly-respected speakers and a robust audience hungry to network, listen to company leaders deploying CX technologies and gain deep insight on emerging trends and new strategies.

The annual event is in partnership with the Interactive Customer Experience (ICX) Association and Networld Media Group, parent company of Retail Customer Experience.

"I have people come up to me all the time at some of the bigger shows and tell me how much they look forward to the ICX Summit," ICX Association Managing Director Christopher Hall told Retail Customer Experience.

Hall noted the event presents a golden opportunity to learn from peers about the most innovative, leading-edge technology deployments in the marketplace.

"The big shows have their value, obviously, and the summit isn't aimed at competing with any of them. But they also can be a bit overwhelming, and the opportunities for longer, more engaged face-to-face conversations are pretty limited. The summit, though, is smaller and more intimate by design. Its main goal is to facilitate both education and networking in a setting that encourages attendees to actually engage with and get to know one another," added Hall.

Morten Gotterup, SVP, Westfield Brand Ventures, kicks off the three-day summit with a keynote on best-in-class customer experience. The session will include examples from various sectors and how retailers can apply those principles to their business.

The state of IoT is also on second day's sessions agenda. Panelists include Dickey’s Barbecue VP of IT and Development Paul Suarez, and the focus will be a discussion the intersection of CX and IoT.

Crafting a rewarding customer experience is the focus of a panel that day.

The session which will focus on how to move from a simple transactional experience to an experiential experience, rising above the price-only aspect. It will be moderated by Mason Page, SVP of strategy and client services, Reflect, and the panel includes JGA Chairman Ken Nisch.

To get the full agenda click here and to register click here. If you’d like more information regardingICX Association check out its newly redesigned website and logo aimed at better reflecting the association's focus and growth. The new website unveils a new color scheme and a new logo for the association, both more closely aligned with the branding of the partnered ICX Summit.

"We wanted to stress our extremely successful ICX Summit partnership and create more consistent branding between the two. Both the ICX summit and the ICX Association serve the industry with critical content, connections and business partnerships,” said Hall in a recent release on the new website design.

The homepage includes an events calendar featuring the upcoming summit, and more prominently features blog posts, case studies and research reports from the Association's Resource Library.

"Working together in partnership with the Association, this year’s third annual ICX summit in June will again show growth in both in supplier and end-user attendance," Kathy Doyle, EVP and Publisher at Networld Media Group, said in the release. "We look forward to serving the industry once again with a content and networking forum that works well for all."


Topics: Consumer Behavior, Customer Experience, Customer Service, ICX Summit, Internet of Things, Technology, Trends / Statistics


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