Why retailers must act now with GenAlpha in the metaverse

Three tips on how can businesses meet the expectations of this highly tech savvy and demanding generation.

AI in retail requires cause-and-effect reasoning

The next generation of AI will deliver to retail leaders KPI optimization platforms that look at a business as a whole, including understanding causal…

At the Watercooler with April Wiita of Working Solutions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

April Wiita, VP of program success at Working Solutions, said her role includes enabling clients to reinvent in place to keep pace — and outdistance the…

Presented by Working Solutions

Why your brand is your in-store experience

by Bobby Marhamat — CEO, Raydiant

Creating a brand that customers recognize and trust is key for retailers.

The value of click and collect experiences

by Bobby Marhamat — CEO, Raydiant

Part of a great in-store experience is click and collect which has gained in popularity as an easy, low-interaction way for customers to purchase items online…

At the Watercooler with Ferran Gállego of Code Factory

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ferran Gállego, CTO at Code Factory, is passionate about creating intuitive user experiences and a big believer that voice interfaces aren’t just for…

The promise of bots will take more than ChatGPT

by Daniel Rodriguez — Chief Marketing Officer, Simplr

ChatGPT, while incredibly powerful, has been shown to have a number of fundamental flaws when put in customer-facing situations.

3 things to do now to prepare your business for the holiday rush

The holidays can be one of the most challenging yet fruitful times of the year for retailers as they strive to end the year on a high note. And right now, in…

For better loyalty, focus on the customer experience not just a point program

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

By shifting the focus of the loyalty program from points to better experiences, brands can instill the kind of customer loyalty that grows in strength and…

New demands of chief merchant role require new tools to excel

by Kristin Howell — Global Vice President, Retail Marketing & Merchandising, SAP

When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to…

How retailers are embracing AI

by Kosta Popov — CEO, Cappasity

Here's a look at how top retailers are embracing AI technology.

How malls can thrive in the new world of consumer behavior

by Cate Zovod — VP of Global Product & Industry Marketing, Near

To thrive in the new world of consumer behavior, malls must offer unique dining, retail, entertainment, and other experiences that shoppers cannot find just…

How retailers can assess the best digital signage

by Kevin Kroeger — Spectrio Product Manager, Spectrio

Here are some key factors retailers should consider when assessing the best digital signage for the store.

Doing more with less: Redefining productivity amidst economic disruption

by Jeff Griffin — Vice President of Strategic Accounts, Nfinite

With limited financial resources, it’s essential for retailers to be strategic in how they set themselves up for success in this climate. Here's insight on how…

How digital twins can prepare retailers for the upcoming holiday season

by Aaron Schroeder — Director, Analytics and Insights, TTEC Digital, TTEC Digital

A digital twin of a customer is a simple concept that evolved from the idea of both a marketing persona and a digital twin of a product that attempts to…

How the metaverse can help retail with inclusivity

by Efrat Tzory

Inclusivity will be the biggest improvement in the retail industry resulting from adopting the metaverse.

Debunking 10 most common digital signage myths

by Jennifer Gvozdek

Digital signage is dynamic and valuable but there are misconceptions and myths.

Delivering sought-after convenience with mobile POS

by Amber Hovious — VP, Marketing & Partnerships, Teamwork Commerce

Retailers that can effectively provide consumers with desired levels of convenience greatly enhance their overall shopping experience.

Managing green with green: How sustainability and profitability go hand in hand

by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo

With half of all consumers willing to spend more money on a brand whose values align with their own, it’s crucial for brands to tell their story across every…

Customer experience matters: 4 intelligent ways to bring shoppers to your mall

by Retail Customer Experience

In this digital age, when footfall is declining and ecommerce is growing, the challenges for shopping malls seem bigger than ever. In this blog, we look at the…