Contactless retail: What can retailers do to stay relevant?

by Steve Horton

Steve Horton, solution director, Global Solution Management, Oracle Retail, shares why contactless technology is no longer a luxury; it has become the standard…

AR is now table stakes: Here’s why retailers need to dive in

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains why immersive commerce has the potential to transform online shopping. By giving shoppers a way to…

3 critical website updates for better UX

by Randi Amorusi — VP of Client Success and Marketing, Whereoware

Randi Mohr , vice president of customer success and marketing at Whereoware, shares why marketers must analyze all aspects of a website's performance and…

CX analytic retail trends for 2021: Data selection, unification, testing and expertise

by James McDonald

James McDonald, senior manager of analytics and customer insights at Capgemini North America, outlines trends relating to productive CX analytics. It's about…

3 signs your retail hybrid experience is broken and how to fix it

by Jesus Ramirez

Jesus Ramirez, VP of strategy and innovation at Tall Wave, explains that when it comes to a hybrid retail experience, customers just want to feel like they're…

5 top ways smaller retailers can defeat Amazon

by Beth VanStory — Partner & CMO, Chief Outsiders

Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…

How to create a 'post register zone' retail strategy

by Maria Mullen — Strategic Advisor, THinc Partners

The 'post register zone' is the first thing shoppers see and the last. It can make or break a shopper’s perception of your store, and should be managed…

The future of customer experience must be extraordinary and experiential

Vaughan Edmonds, planner at Sense, explains why retailers must strive to offer extraordinary experiences as those experiences will drive an extraordinary…

How AI will revolutionize the retail customer experience

by Michael Ouliel

Michael Ouliel, founder and CEO of BlackSwan Technologies, shares why he believes the untapped potential of retail artificial intelligence lies in…

What Billy Beane can teach us about e-commerce logistics

by Jack Freeman

Jack Freeman, principal, Peakspan, uses the analogy of a book, "Moneyball: The Art of Winning an Unfair Game," to share insight on how retailers can win the…

Future-proofing retail in 2021: 3 steps to success

by Teresa Anania — Vice President, Customer Success, Zendesk

Teresa Anania, VP of customer success, Zendesk, shares insight on why the entire customer journey has become more important as retailers increasingly depend on…

7 ways self-service checkouts create a better in-location customer experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, offers up seven benefits of self-service checkout kiosks that underscore why retailers would benefit from investment in…

3 ways retailers can reduce return costs in 2021

by Jean Shin — Director of Strategy and Content, tyntec

Jean Shin, director strategy and content at tyntec, shares insight on why retailers need to meet the new digital experience standards set by customers to…

How customer appeasement is the new next-day delivery

by Dan Slavin — ceo, CodeBroker

Dan Slavin, CEO and co-founder of CodeBroker, shares that the solution to an unhappy customer is an appeasement system that makes it easy for service reps to…

How retailers can use digital signage to improve the in-location experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, explains why retailers must be planning now for how to attract and retain customers as stores reopen and why digital signage…

How to effectively automate your promo support

by Durk Stelter — CEO, Swyft Labs, Inc.

Durk Stelter, chief revenue officer at Linc Global, explains why real-time promotion support is one of the most common customer inquiries and resolution…

Emphasizing empathy: How retail and e-commerce brands can provide the right CX at the right moment

by Rachel Eisenhauer — VP, Marketing, SundaySky

Rachel Eisenhauer, VP of marketing for SundaySky, explains how the pandemic has only heightened the need for retail and e-commerce brands to maintain empathy…

Retailers must leverage data to survive this pandemic

by Jamie Kiser

Jamie Kiser, COO and CCO at Talend, explains why retailers, striving to ensure they're not missing out on future opportunities, must leverage one thing: data.

How retail leaders can better create a seamless website experience

by Jason Rosenbaum

Jason Rosenbaum, COO of Crowd Favorite, offers up a series of questions retailers need to answer in the quest to provide consumers with the best customer…

Here's the scoop on conversion rates

by Randall Hartman

Randall Hartman, interactive director and founder of Groundwrk, explains why retailers should not get "conversion rate jealousy" when comparing industry…