The state of the union in retail price management and why it's a problem to be solved

by John Gilbo

John Gilbo, a retail and e-commerce pricing expert at Pricefx, who formerly led pricing strategy at Kirkland’s, Academy Sports + Outdoors, and Safeway, shares…

7 major turnoffs for online shoppers and how to fix them

by Brian McGlynn

Brian McGlynn, general manager of e-commerce at Coveo, lists out seven e-commerce turnoffs and why and how retailers need to eliminate them to improve the…

Top 5 retail macro trends a marketing strategy should address

by Jenny Mulholland — SVP, RAISE CG

Melanie Vala, chief commercial officer at Splitit, shares why the retail marketing effort should address growth and competition, the surge of online shoppers…

Improving consumer relationships in a virtual world

by John Nash — Chief Marketing and Strategy Officer, Redpoint Global

John Nash, chief marketing and strategy officer at Redpoint, explains why retails must strive to provide customers with a relevant, personalized experience.

E-commerce can limit ability to connect with customers when it matters most — don’t let it

by Ankur Prasad

Ankur Prasad, director of product marketing at Facebook Messenger, believes it's time to rekindle the dying art of conversation.

Turning shoppers into brand loyalists in an evolving e-commerce landscape

Julio Lopez, director of strategy and global retail practice lead at Movable Ink, writes that as retailers re-invent themselves it will be customer-centric…

3 ways to level up CX for the new era of retail

by John Hernandez

John Hernandez, EVP and GM for multicloud solutions at Genesys, shares three ways retailers can level up customer experiences for the next normal — the new era…

3 questions to ask when building AR commerce that lasts

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains that while retailers are hurrying to implement 3D and AR shopping experiences, to build online…

Reinventing the retail space using digital technologies

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, GM of Americas, Appnovation, explains why retailers have an amazing opportunity to unify consumer data between the digital and physical worlds.

Meeting the needs of consumers post-digitization

by Ryan Creamore

Craig Webster, head of marketing at Infobip America, outlines how far digital have consumers gone, and how retailers can remain ahead of the curve in a new…

High-speed digital transformation at the grocery store

Pini Mindal, CEO and co-founder of Quicklizard, explains why in the coming decade, we will witness computer vision and other cutting-edge technologies become a…

Consumers expect seamless experiences post-pandemic, but new data privacy laws present a challenge

by John Tyreman

John Tyreman, director of marketing at Silverback Strategies, shares insight on consumer behavior during the pandemic and how some of this behavior is likely…

Uniting transactional and relationship surveys to capture the entire experience

by Simon Fraser

Simon Fraser, strategic insights consultant at InMoment, explains how once transactional and relationship surveys gather insights a retailer needs, action can…

Retailers need agile 3D, AR to succeed on the visual web

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, offers insight on how, in 2020, pandemic-related store closures brought record numbers of shoppers to the web…

Why pop-ups, 5G are the new romance of retail

by Gavin Bradley — Snr. Creative Director - CX, Harbor Retail

Gavin Bradley, senior creative director for customer experience at Harbor Retail, explains how the arrival of COVID-19 has turned the humble pop-up shop into a…

The back-to-school season will be expensive so retailers must think creatively

by Phillip Jackson

Phillip Jackson, chief commerce officer at Rightpoint, explains why the upcoming back-to-school sales season will be unique for retailers and why it's time to…

Now hiring: Retail Customer Experience seeking audience development leader

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When Networld Media Group launched over 20 years ago, as founder and publisher of ATM Marketplace, few could have predicted that the small family-owned company…

Domino’s director of digital retail innovation headlining #ElevateICX virtual event

by David Drain

Executives from Domino's, Behr Paint, Under Armour, Verizon and White Castle will speak at the Interactive Customer Experience (ICX) Association's one-day…

Why BOPIS & BORIS are cornerstone of retail in 2021

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior VP of RFID solutions at SML RFID, explains why having an effective omnichannel solution is no longer about getting a competitive…

7 habits of highly successful e-commerce leaders

by Zohar Gilad

Zohar Gilad, co-founder and CEO of Fast Simon, presents seven habits that successful e-commerce leaders share.