Blogs
5 ways BOPIS improves the in-location customer experience
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, offers best practices for crafting a successful BOPIS strategy.
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Automating conflict resolution to boost customer satisfaction
by Dan Slavin — CEO, CodeBroker
Dan Slavin, CEO and co-founder of CodeBroker, shares how just one error with an order can be enough to get 78% of consumers to stop doing business with a…
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Interactive retail displays charting new territory
by Katie Kochelek — Senior Marketing Specialist, Frank Mayer and Associates, Inc.
Retail displays are an important component of a successful marketing plan, calling attention to a brand's products and building a loyal customer base. With…
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Future of retail: Winning in the digital era
by Jay Sackos
Jay Sackos, vice president at Dolly, explains why effectively scaling a retail business to match the pace of the digital era requires intricate planning. For…
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5 things retailers need in a last-mile delivery partner
by Chris Jarvis
Chris Jarvis, chief logistics officer at GoFor, shares insight on what retailers need to know and learn before partnering with a last-mile delivery partner.
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How physical retailers can attract today’s multichannel shopper
by Tom Ertler
Tom Ertler, senior vice president, creative director, at Miller Zell, shares insight on how to create a seamless experience catering to multi-channel shoppers.
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Don't hold your breath waiting for hordes of revenge spending shoppers
by Chris Hogue — Head of Strategy and Product, LiveArea
Chris Hogue, head of strategy and product for LiveArea, warns retailers not to overreact to the "pandemic bounce" in consumer traffic and retail sales.
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Retail’s last chance saloon?
by Jim Shaw
Jim Shaw, founder and partner at Shaw & Co, writes about the 'new normal' of retail and why he views retailers as being on the back foot and those most at risk…
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How retailers can re-build consumers' confidence to shop in-store again
by Samuel Mueller — CEO, Scandit
Samuel Mueller, CEO and co-founder of Scandit, shares strategies on how retailers can re-build consumer confidence to return to stores again in the…
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3 customer acquisition strategies for post-pandemic retail
by Sai Koppala
Sai Koppala, CMO at SheerID, shares strategies to help retailers accelerate direct-to-consumer efforts and create a stronger connection with customers.
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How to compete with DTC brands
by David Drain
If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…
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Tech look: How kiosks improve the in-store experience
by Ray Ko
The popularity of kiosks has skyrocketed during the pandemic as retailers look for ways to provide the service customers expect in a socially distanced…
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Top 5 ways to optimize the ‘post register zone’
by Maria Mullen — Strategic Advisor, THinc Partners
Brick-and-mortar retailers can use kiosks and services to generate incremental profit and promote shopper loyalty, focusing on the areas beyond the check-out…
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How to achieve a more empathetic customer experience through digital channels
by Jeff Epstein
Jeff Epstein, Comm100 VP of marketing and strategy, explains why it takes more than speed to satisfy and build loyalty with a customer. Companies that…
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Contactless retail: What can retailers do to stay relevant?
by Steve Horton
Steve Horton, solution director, Global Solution Management, Oracle Retail, shares why contactless technology is no longer a luxury; it has become the standard…
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AR is now table stakes: Here’s why retailers need to dive in
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, explains why immersive commerce has the potential to transform online shopping. By giving shoppers a way to…
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3 critical website updates for better UX
by Randi Amorusi — VP of Client Success and Marketing, Whereoware
Randi Mohr , vice president of customer success and marketing at Whereoware, shares why marketers must analyze all aspects of a website's performance and…
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CX analytic retail trends for 2021: Data selection, unification, testing and expertise
James McDonald, senior manager of analytics and customer insights at Capgemini North America, outlines trends relating to productive CX analytics. It's about…
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3 signs your retail hybrid experience is broken and how to fix it
Jesus Ramirez, VP of strategy and innovation at Tall Wave, explains that when it comes to a hybrid retail experience, customers just want to feel like they're…
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5 top ways smaller retailers can defeat Amazon
by Beth VanStory — Partner & CMO, Chief Outsiders
Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…
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