Blogs
Beyond efficiency: Why empathy wins in the age of AI customer service
by Alex Irvin — Co-Founder / CMO, eCosmetics
By prioritizing human expertise and leveraging technology strategically, retailers can create a customer service experience that is both efficient and…
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Bringing brand loyalty back: Adapting to a new age of customer expectations
by Todd Pollak — Chief Revenue Officer, Marqeta
With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…
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Unlocking retail success: How causal AI boosts sales, drives repeat visits
by Mridula Rahmsdorf — CRO, IKASI
While causal AI requires high-quality data, computing power, and skilled human interpretation, its benefits outweigh these challenges.
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Why machine learning is key to retail media growth
by Nikhil Raj — Chief Business Officer for Retail Media, Moloco
To fully unlock the value of retail media, the industry must take a page from leaders like Amazon and Walmart, who are largely on-site ads businesses.
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How AR and 3D modeling are reshaping customer experience
by Gaia Vernaglione — Director of Americas, Zakeke
As AR and 3D modeling technologies continue to evolve, their impact on the customer experience will only grow. Retailers that leverage these tools will gain a…
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What Walmart’s pricing changes mean for the enterprise
by Pascal Yammine — CEO, Zilliant
Walmart’s initiative is setting a new standard in the industry when it comes to embracing pricing technology.
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Not all consumers are the same: Adopting a nuanced approach against retail fraud
by Pete Barker — director of product, Engage, Appriss Retail
The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.
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An experience-focused approach to subscriptions
by Wendy Karlyn — Chief Client Officer and Global CPG/Retail lead, Rightpoint
A subscription model isn’t a golden ticket to success as it requires careful strategy and consistent execution. However, when retailers find the right fit and…
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Prepare your technology now for a successful holiday season
by Mike Tippets — VP, Hughes
Mike Tippets, VP, corporate marketing, PR and communication at Hughes Network Systems, shares key early steps that will ensure your network and retail…
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Transforming retail with AI-first support, analytics for exceptional customer experiences
by Raghu Ravinutala — CEO and Co-Founder, Yellow.ai
In today’s retail environment, the holistic customer experience ultimately determines brand loyalty. AI-powered customer service solutions are essential for…
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How grocers are taking an AI approach to boosting customer satisfaction
by Cedric Chereau — Managing Director, EagleAI, part of the Eagle Eye Group
AI will have its most significant impact in the areas of retail personalization and loyalty.
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Building trust: Delivering personalization while safeguarding privacy
by Catherine Iger — Vice President, CX, Experient Group
Instead of seeing personalization and privacy as opposing forces retailers should view the two as allies that evolve together to form one unified commitment to…
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The new differentiator for retail: Connectivity
by Juned Noonari — Director Solution Architecture, Practice Lead Enterprise Networking, Black Box
Deploying an advanced network and leveraging automation and AI empowers retail enterprises to seamlessly support these pivotal customer-facing services.
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How retailers can assess the best digital signage
by Kevin Kroeger — Spectrio Product Manager, Spectrio
By considering the purpose, location, content, ease of use, integration, scalability, and cost, retailers can make an informed decision that meets their…
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Using AI to draw Gen Y, Gen Z talent into the retail workforce
by Yaron Benjamin — CEO, Aionic Digital
Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.
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Balancing supply and demand to optimize thrift store inventory management
by Kyle Payton — General Manager, ThriftCart
To manage a successful thrift store, owners must optimize the customer experience with a multifaceted approach that integrates optimized inventory management…
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Providing value beyond products
by Shawn Nelson — CEO and Founder, LOVESAC
To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it's a dedication to sustainability…
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The CX paradigm shift: How AI is powering customer-first experiences
by Yochai Konig — VP of Machine Learning, Ada
AI tools should provide accurate results and responses that are aligned with the brand’s policies and practices. Brands need to ensure AI tools offer relevant…
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Getting the digital experience right
by Kristin Lynch — Sr. Director of Strategy & Analytics, Paytronix
Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.
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How point of sale and display solutions can reduce retail theft in 2024
by Daryl Bedford — Managing Director, Harrison Group
Given the surge in theft, there is now a dramatic increase in requests for anti-theft and loss prevention solutions from retailers.
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