Boosting customer engagement by fostering community connectivity

by Melissa Tatoris

Melissa Tatoris, chief innovation catalyst at Acoustic, shares why retailers must focus not only on attracting customers, but retaining them for the long haul.

Changing the economics of the retail store floor

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, a mobile solutions architect at Stratix, explains that as retailers set out to reinvent their stores transforming the economics of the store…

3 solutions to this holiday season’s last-mile delivery dilemma

by Mike Willoughby — Experience Consultant, Competitive ADDvantage

PFSweb CEO Mike Willoughby explains the importance of last-mile delivery as it's the only other direct touch point a consumer will have with a brand. Variables…

4 ways retailers can streamline the return process, boost customer experience

by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail

Joe Schultz, who serves as chief revenue officer at Harbor Retail, and DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, share four…

Creating a winning balance between automation and human support in customer service

by Priya Iyer

Priya Iyer, chairman and CEO at Vee24, offers insight on how retailers can balance automation with live customer experience in the digital strategy to produce…

Will this holiday season change e-commerce forever?

by Steve Villegas — VP, Payment Partnerships, PPRO

Steve Villegas, VP of payment partnerships, North America at PPRO, shares insight on how retailers can prepare for the largest event in e-commerce history.

Network technology emerging as backbone in POS customer experience

by Jeff Bradbury — Sr. Director, Marketing, Hughes

Jeff Bradbury, senior marketing director, Hughes North America, explains how due to the rapid evolution of technology, there are points of decision everywhere.

Why retailers must get creative with BOPIS to link physical, digital customer experiences

by DeAnn Campbell — Chief Strategy Officer, Hoobil8

DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, explains why as shopping patterns evolve and a broader range of customers become…

A look at the American retail payment revolution

by Chris Kronenthal — President + CTO, FreedomPay

Chris Kronenthal, president and CTO of FreedomPay, explains why digitization is here and here to stay when it comes to consumer payment and why it will…

To stem tide of e-commerce returns retailers need 3D, AR

by Rob Weaver

Rob Weaver, chief revenue officer for Vertebrae, offers insight on why more retailers than ever are turning to immersive commerce experiences that use…

Is your business ready to serve international customers this holiday season?

Craig Reed, senior vice president, global trade at Avalara, shares insight on how retailers can serve the customer base that is well beyond the domestic border.

How digital gifting led Dover Saddlery to an e-commerce victory

by Dana Springfield — Vice President of Marketing, Dover Saddlery

Dana Springfield, VP of marketing at Dover Saddlery, shares how the retailer's pivot in the arrival of the pandemic led to a robust and winning sales formula…

How Brooks Running overcame fraud and boosted customer experience

by Rich Stuppy, Rich Stuppy

Rich Stuppy, chief customer experience officer at Kount, shares how running sneaker retailer Brooks Running dealt with fraud and improved the customer…

5 things for marketers to be thankful for this holiday

by Anne-Marie Schaffer — EVP, GM, Merkle Inc.

Anne-Marie Schaffer, EVP, general manager of retail and consumer goods, auto and mobility for Merkle, shares insight on new solutions and approaches retail…

Preparing for the new Next: Building confidence and resiliency

by Antony Wildey — VICE PRESIDENT OF GLOBAL SALES CONSULTING, Oracle

Antony Wildey, vice president, global sales consulting, Oracle Retail, explains that with the reopening of retail, the role of the store and the associates…

Can self-service kiosks offer support in today’s retail conditions?

by Katie Kochelek — Marketing Specialist, Frank Mayer and Associates, Inc.

One day the pandemic will be a memory, but as with most historical events, it’ll leave a wake of change in its path. For retail, this may mean a new lineup of…

Holiday shopping during a pandemic: Trends and transitions

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP enterprise solutions, Atrius, Acuity Brands, explains why consumers, while emphatically embracing online retail, also want a comprehensive…

Tech transformation of retail in the time of COVID-19

by Michele Dupre

Retail continues to move online and COVID-19 is limiting physical space. Michele Dupre, group vice president at Verizon Business, answers the question “Why…

Contactless cards in a post pandemic world

by Jamie Topolski — Director, Fiserv

Contactless payments offer the same strong security as EMV cards but how do they stack up against the needs of consumers who are now dealing with the aftermath…

Retail customer experience in a post-COVID-19 world

by Pat Perdue — Founder / CEO, Socialicity Media Inc.

Pat Perdue, host of the podcast, "Pat Perdue's Customer Experience Podcast," and founder of Pat Perdue Brand Management, and Ann-Marie Clendenin, a retail…