Blogs
Why retailers need to keep a laser focus on the customer
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
I spent the first 15 years of my retail career in operations, i.e. working in and ultimately managing stores. Those years gave me invaluable first-hand…
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Your price is too high!
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
These words strike fear into the hearts of CEOs and salespeople like no others. The reality is that this is the one statement we should long to hear. Why?
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Customer loyalty test: Will your customer evangelize your business?
by Shep Hyken — CAO, Shepard Presentations
The term "loyalty" usually brings to mind a long period of time … in other words, a lifetime customer. However, when I teach the concept of loyalty, I like to…
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Experience design can help architects design the retail store of the future
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Top retail store design architects have long been creating spaces that are functional for the brand and the customer. With the added element that experience…
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Five requirements for improving employee performance for store growth
by Chris Petersen — Owner, IMS
From the headlines coming out of last month's NRF Big Show, it was difficult to tell if retail stores were "running scared" of e-commerce, or very optimistic…
read nowPrice and profit
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A January 9, 2014 Washington Post/Associated Press article, "Retailers of all stripes sing holiday blues," states that seven retailers have cut fourth quarter…
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Interactive kiosks are making an impact in schools
by Kisha Wilson — Marketing Manager, SlabbKiosks
There is no doubt that technology has infiltrated our schools and I am happy that it did. I'm in my thirties, and the school I attended was vastly different…
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The future of retail: Death of a salesman
by Doug Stephens — President, Retail Prophet Consulting
Like most people, at least a half-dozen times a day I consult Google for answers. Some of what I search for is trivial, "bet-settling" sort of stuff but there…
read nowUsing customer feedback as an advantage
by Shep Hyken — CAO, Shepard Presentations
Customers have always had a voice, but today it is louder than ever. Great companies want to hear from their customers. They want their feedback, opinions and…
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More than a lost sale
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
During a store visit I got a chance to talk with a young woman I consider an excellent sales person. She delivered very engaging experiences and seemed focused…
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The 'miserable men of shopping,' via Instagram
by James Bickers — Editor, Networld Alliance
In the early days of my marriage, my wife and I spent a lot of time at local shopping malls. In those pre-children years, shopping was more a leisure activity…
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NRF bulletin: Personalization done right
by James Tenser — Principal, VSN Strategies
I've been on record many times as a hater of shopper loyalty, but an advocate of intelligent personalization.
read nowFive customer service tactics to increase sales
by Shep Hyken — CAO, Shepard Presentations
As you read this, you may think this article could fall under the heading of sales tactics. I respectfully disagree. This is all about customer service, as it…
read nowHow do your CX efforts stack up?
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Comparing your track record to others in the world of customer experience is a great way to find areas for improvement and see where you are doing well.
read nowChaChing! Using value pricing to grow sales and profits, part 3
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
In part 1 of this series, we dismissed the argument that value is vague by demonstrating that there are only three things that any buyer buys — image…
read nowChaChing! Using value pricing to grow sales and profits, part 2
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
In Part 1 of this series, we addressed the concern that value is vague. We did so by recognizing that even though each of us defines value a little…
read nowCha-ching! Using value pricing to grow sales and profits, part 1
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
It's no secret that the quickest, easiest and least expensive way to grow your top line, margins and bottom line is to raise prices. Why, then, are you…
read nowTen trends to watch for in 2014
by Doug Stephens — President, Retail Prophet Consulting
2013 was another year of incredible change in the retail industry. From economics and demographics to media and technology, disruption came at retailers from…
read nowYour staff inventory and 2014 development goals
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Hello again and Happy New Year!
read nowFive predictions for customer experience in 2014
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Happy near year! Here are five things that I believe will impact customer experience in the coming months:
read nowFeatured Vendor
As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.
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