Blogs
Want to connect with customers? Think mobile first. [infographic]
by James Bickers — Editor, Networld Alliance
Most Americans now own a smartphone and are using them to shop and eat out.
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Walmart: Pricing perseverance or insanity?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
"Wal-Mart rolls out 'Black Friday-like' spring sales event to drum up sales." The St. Louis Post-Dispatch headline raises the question, does perseverance pay…
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The two sides of customer service training
by Shep Hyken — CAO, Shepard Presentations
Understanding what it means to deliver great customer service and being the type of person who can deliver it are two very different things. Anyone can read…
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Speed and quality: Must they be mutually exclusive?
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Speed vs quality: Which is more important to your customers? And what impact does each of them have on the customer experience?
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11 compelling mobile stats every retailer should pay attention to
by Chris Allen
Whether you're operating on an e-commerce platform, in a store or both, you will improve your retail business when you pay attention to key facts and stats…
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Is the Apple retail model right for your company?
by Kristen Gramigna — Chief Marketing Officer, BluePay
With more than 9,000 stores at its peak, Blockbuster enjoyed a competitive advantage that no rival could duplicate. But with the ease and convenience of online…
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Three steps to retail loyalty programs that connect with customers
We all know that loyalty programs are popular with customers, but when it comes to why a customer shops with a particular brand, the loyalty program is…
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Why certification matters
by Greg Swistak
Among the many considerations buyers should bring to the table when selecting a designer and manufacturer for their next cart or kiosk are the certifications…
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Egging for the bigger basket
by Lisa Biank Fasig — Director, JZMcBride and Associates
The saying goes that you've got to crack a few eggs to make an omelet, but this year coloring a dozen eggs may crack your budget.
read nowWhen it comes to loyalty marketing, sometimes less really is more
Let's play a game. Ask your fellow executives to name (without looking) those perks that your customers perceive to be the top five benefits of your loyalty…
read nowFor Nordstrom Rack, Canada is a moving target
by Lisa Biank Fasig — Director, JZMcBride and Associates
Canadians love their hockey, doughnuts and the metric system, but they apparently are not appreciating the fluorescent glow of a good American value.
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A boutique approach to loyalty, in four steps
by Bryan Pearson — President, LoyaltyOne
When it comes to competing against low-priced giants, specialty shops should ignore the specials and focus on the personals.
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What are you looking for: The cure or the story?
by Chris Petersen — Owner, IMS
Seth Godin is one of the most prolific writers and users of social media on this planet. He also writes very catchy headlines, like this one that caught my…
read nowModular construction and ROI
by Greg Swistak
In my last post, we talked about a few of the advantages of integrating modular construction into building projects for retailers, foodservice operators and…
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How to create a drama-free store
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Staff drama can have a negative impact on morale, the customer experience, and sales results. Unfortunately, retail is essentially a petri dish for drama. Lots…
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Customer service goal: We don't want you to come back
by Shep Hyken — CAO, Shepard Presentations
Do you ever get the feeling that some business' customer service goal is the keep the customer from coming back?
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Selling into dead markets
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
I'm sure you're wondering, "Who in the world would do that?" More people than you might imagine. Here's what triggered this post.
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What not to do when you lose a customer
by Bob Phibbs — CEO, The Retail Doctor
A business owner's worst nightmare is learning they've lost their best customer.
read nowWhy the restaurant and retail industries should consider modular construction
by Greg Swistak
The construction method makes sense for hotels, shopping malls, airports, hospitals, dorms and more.
read nowChanging prices, changing value?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A newscast recently reported that some companies are changing prices as often as 5,000 times a day. Why are they doing this? How well is it working? More…
read nowFeatured Vendor
As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.
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