Why communication plays an essential role in BPM

| by Daphne Lefran
Why communication plays an essential role in BPM

Businesses that struggle to establish solid lines of communication for collaboration will also most likely struggle when implementing business process management software. One quality that separates the successful companies from the rest is having business teams that clearly understand what the problem is, what needs to be done to solve it, and the role each team member plays.

Business process management (BPM) tools are often implemented to empower employees to get tasks done in an effective manner. It provides a unified language and methodology for communicating information regarding processes and decision making rules, which facilitates collaboration between all personnel, regardless of rank.

Here are the ways effective communication can boost BPM:

Communication aligns operations with business processes

The implementation of BPM doesn't just involve the modification of operations and business strategy; it involves changes to all facets of business. We are creatures of habit and by nature we tend to resist change. When creating a new business strategy, it is essential to consider the existing procedures, rules and workforce that are involved.

Successful execution of BPM operations requires everyone from executives to team members understand the strategy. If the operational activities and tasks are not aligned with the strategy, the BPM implementation will fail. It is essential the organizational goals be communicated to the entire workforce so that everyone is on the same page.

In today's business market, things can change at any second. Therefore, it is necessary for companies to have agile processes set in place. Flexible BPM solutions enable businesses to change and communicate the processes much more quickly and efficiently in the event that new business opportunities or challenges arise.

Communication increases consistency

Companies that succeed are those that have drafted effective business processes and rules. They have also been able to streamline these processes. Consistency and control is the key to success for any business.

Once a business process has been designed, it is critical business leaders be able to communicate them properly with users. All processes, whether they are big or small, should be formalized and documented. This way they can be done in a consistent manner rather than having to rely on memory. Having business rules and procedures documented helps eliminate guesswork and allows for exceptions to be handled much more promptly.

BPM is also ideal for training new employees. With thoroughly documented processes, one can train and transfer knowledge to new members much quicker and effectively. In the scenario that a loss of team members occurs, a business doesn't risk losing the process knowledge if it is well documented. This helps maintain control and consistency over all business operations.

Communication improves operational efficiency

In business, inefficiencies and waste should be avoided at all costs. The goal is to achieve the best possible results with the resources available. In order to optimize business processes, it is necessary to have a good understanding of the existing workflows. Modeling process flows helps discover the areas that need improvement.

In order for this to be done effectively, it is necessary that managers and team leaders consult staff for input. Open lines of communication and encouraging an exchange of process improvement ideas with your staff will help in accurately identifying what the team's experiences are. This helps depict what current processes are like and what can be enhanced. It will also help maintain a mentality of change among the workforce that allows for continual refining and improving of processes, as long as everyone is communicating and on the same page.

All the benefits of effective communication when it comes to BPM implementation are conducive to business success. Improving your business functions as it relates to communication and collaboration within your company will help in gaining a competitive edge.


Topics: Employee Training, Technology, Trends / Statistics, Workforce Management

Daphne Lefran
Daphne Lefran has been writing about business-related topics for years and currently writes on behalf of the business solutions specialists at TGO Consulting. In her spare time, she enjoys capturing moments through a camera lens; traveling to new and faraway places and cheering on the Florida State Seminoles. www

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