Contributors
Brian Jefferson
Brian serves as General Manager of PDI’s loyalty and payments solutions within PDI’s Consumer Engagement line of business.
Prior to joining PDI, Brian served in several IT solutions delivery project roles for Sabre Holdings, American Airlines and DXC Technology (formerly Electronic Data Systems).
Chris Johnson
Chris Johnson is CEO of Experience Dynamic, a customer experience professional services collective. With both LaneTerralever and Convince & Convert in the collective, Experience Dynamic guides clients through transformational CX change. Chris has more than 25 years of experience providing strategic digital marketing guidance and has helped develop strategies for top global brands.Richard Jones
Richard Jones is the CMO at Cheetah Digital, where he oversees a global team that is responsible for all aspects of the brand, demand generation, digital marketing, corporate communications, and sales development.
Greg Jones
Greg Jones is the CEO of tutch, the retail technology company specializing in designing digital platforms that give in-store shoppers access to every product in a retailers’ product ecosystem. Jones spearheads the company’s strategic direction, leading the team as it builds new partnerships with retailers and expands into other markets around the world. He previously served as Global Director, Industry Solutions for Retail and Consumer Goods at Microsoft, and North America Retail and Consumer Goods Lead at Avanade.
Aleksander Kaczmarek
Aleksander Kaczmarek is the vice president of Loyalty at CarTrawler, the world’s leading B2B technology provider of car rental and mobility solutions to the global travel industry.
Alyx Kaczuwka
At XY Retail, Alyx combines her insights into luxury market trends with a passion for digital transformation to help drive the future of retail. She focuses on not just reacting to industry shifts but anticipating them, to create seamless, innovative, and personalized shopping experiences.
Christos Kalantzis
Christos Kalantzis is the SVP of Engineering at SecurityScorecard. He is an experienced leader, technologist, blogger and geek. He's interested in big distributed systems, and how to build teams to implement and maintain them.Matilda Kalaveshi
Matilda joined Macy’s Inc. as a buyer with expertise in the business side of fashion retail. For the past two decades, Mrs. Kalaveshi has worked for numerous retailers in the fields of ecommerce, domestic, international, and duty-free markets and has become a key opinion leader and expert in the industry. Currently, Matilda heads her own retail consulting boutique where she helps brands and retailers build and grow profitable businesses. She also teaches all aspects of fashion retail at Istituto Marangoni Miami & Miami Dade College and is the Downtown News business correspondent.
Joe Kamara
Joe Kamara is a National Sales Director at Manhattan Associates and has been with the company for over 15 years. He has more than 25 years of experience in developing commerce, store operations and supply chain transformation strategies for specialty retailers and consumer brands.
Wendy Karlyn
Chief Client Officer and Global CPG/Retail lead at Rightpoint. 27+ years of partnering with clients to solve their most important strategic marketing, digital transformation and commerce challenges to drive revenue growth. Global clients include General Motors, Chrysler, Ralph Lauren, Gucci, Luxottica, Proctor and Gamble, Dunkin' Brands and Best Buy. Successful track record building cross-functional teams and evolving organizations. Deep understanding of organizational design and modeling teams for success both at agencies and with global client organizations.
Eric Karofsky
Eric Karofsky is CEO of VectorHX, a former Gartner analyst and CX leader for MIT's Broad Institute. Eric has more than 20 years of digital consulting experience for top brands across industries, developing CX, UX, and HX programs for retailers like Michelin, Reebok and Yankee Candle.
Peter Karpas
Peter Karpas is CEO of Bold Commerce, the company that powers powers personalized checkout experiences for leading omnichannel retailers and direct-to-consumer brands.
Cindi Kato
As a client account manager, Cindi creates a collaborative relationship between clients and the project team. Her leadership promotes open communication, trust, and commitment to a shared design vision—always ensuring projects fully achieve clients’ goals. Bringing an array of knowledge from her work with retail, hospitality, workplace, commercial and healthcare spaces, Cindi’s approach endorses the future of retail by blurring the lines of these practices in creating new and innovative design experiences.
Jim Katzman
As the world innovates and becomes more digital, Jim looks for ways to leverage the voice of the customer and technology to extract trends and deep learning.
Tara Kelly
Tara Kelly is the founder, president & CEO of SPLICE Software, a customer engagement company that specializes in using big data, small data and artificial intelligence to create messages that drive customer engagement and the desired call to action.
Diane Keng
Diane ran three successful businesses before she was 18 and is a noted software innovator who frequently speaks on the intersection of AI, personal data, privacy, and the future of smarter products. Prior to Breinify, she was at Apple and Symantec. She graduated with a B.S. in computer engineering from Santa Clara University.
Kenn Kennedy
A loyalty marketing strategist with over a decade helping Fortune 5000 brands research, plan, implement, and execute global loyalty programs, Kenn Kennedy offers compelling insight about how macroeconomic forces are reshaping customer loyalty. Kenn leads Antavo across the US and Canada, supporting global retail, hospitality, and travel brands.
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