Contributors
Randall Hartman
He is currently an associate board member for Project Helping, a non-profit dedicated to suicide prevention, and donates 1% of all company revenue to local non-profits. In his free time Randall can be found posting an incredibly high score on the golf course or hanging out with his 120 lb pup, Charlie.
Brad Hawkins
Brad is a veteran in the Field Service tech industry having been with ServicePower since 2004. He came to ServicePower from KeyPrestige as part of the acquisition of the Warranty Claims Management platform, giving him 20+ years of experience in FSM software.
Ron Hay
Ron has nearly ten years of retail marketing experience across a variety of disciplines. Most recently, he managed marketing strategy for the email, SMS, and mobile channels at DICK’S Sporting Goods. There, Ron oversaw channel optimization, focusing on developing and scaling personalized content, enhancing customer journeys, and rigorous A/B testing. In this role, he also managed relationships across a portfolio of martech partners, including Movable Ink. Ron joined Movable Ink in 2022 as a member of the Strategy Team, supporting Retail clients in North America.
Ned Hayes
He also furthered product innovation at Xerox PARC, Intel, Microsoft, and Adobe and contributed to multiple technology patents for these companies. Ned was educated at Stanford University Graduate School of Business. He also studied cyborg identity and robotic ethics at the Graduate Theological Union at UC Berkeley.
Jacyn Heavens
Jacyn Heavens is the Founder and CEO of Epos Now - an AI-driven embedded finance POS platform giving 90,000+ merchant locations in 11 countries, the technology to compete with giants. Epos Now is one of the UK's largest and fastest-growing tech scale-ups, driven by 600+ superstars with offices in the UK, US and Australia. Achieving an average of 50% growth YoY and revenues over $150+m completely organically funded.
Simon Hedaux
Simon heads up business development, strategic partnerships and is the architect of the ReTime data capture and analysis app
Florent Hediard
Florent Hédiard is a marketing and communication professional with over two decades of experience and strong business-to business background in healthcare and tech industries. Florent is today Navori Labs Global Marketing Director.Daniel Heer
Daniel Heer is the Founder and CEO of Zeotap, a global customer intelligence platform that helps brands better understand their customers and predict behaviors, enabling them to invest in customer relationships and products that matter. Today Zeotap works with over 70 of the top 100 global brand advertisers.
Rebecca Hellmann
Rebecca has been spent over 15 years partnering with retail businesses to improve their marketing, customer experience, and profits through the digital advertising and financial kiosk channels.
Andrew Helms
Andrew Helms is the CEO – USA at SumUp, a global financial technology company, where he leads the US strategy focused on empowering small and mid-sized businesses with an integrated payments and loyalty POS ecosystem and exceptional, US-based, bilingual customer service. An accomplished leader in Fintech, CPG, retail, and corporate strategy, Andrew is known for his data-driven approach, having previously helped scale Home Chef to a billion-dollar business through new product development and retail strategy.
Adam Herbert
Go Live Data is the UK’s premier data and engagement business, helping companies manage their outbound engagement and internal data assets using their unique 1.6M corporate data universe. Go Live Data is a disruptor in the data landscape and on a mission to build the best corporate service in the UK with a focus on clean, compliant, reliable data, exceptional customer service, and allowing their customers to access the information that will help them realise their vision for success. To date they have built a database of 1.6 million limited and PLC organisations’ data.
John Hernandez
John joined Genesys in 2020 as SVP and General Manager, Genesys Engage. Within a few months in the role, he spearheaded the launch of the Genesys Multicloud architecture, an industry first.
Prior to joining Genesys, John was CEO of Selligent, a cloud marketing platform, Chief Operating Officer of the Salesforce multi-billion-dollar Service Cloud business, and Vice President and General Manager of the Contact Center business unit within the Cisco Collaboration division. He also held a variety of management positions at IBM and Nortel Networks.
John holds a bachelor’s degree in Economics from Santa Clara University.
Rhonda Hiatt
For the past 20 years, Rhonda has brought clarity to many top-tier global brands on their toughest growth challenges at the intersection of brand, experience & innovation. As global CEO at Clear M&C Saatchi, Rhonda oversees work spanning from global repositioning to omnichannel experience transformation. She knows that putting the consumer at the heart of any challenge is the most successful path to growth. From Restaurants to CPG, Retail, B2B, Healthcare, Fashion, Financial Services, and Hospitality,
Dean Hickman-Smith
Chief Revenue Officer with 20+ years of experience helping companies scale customer-facing technology responsibly. Dean has worked across SaaS, security, and digital commerce, with a focus on how testing, trust, and real-world performance impact customer experience at scale — especially as retailers adopt AI, mobile, and omnichannel platforms.
Brian Higgins
Brian Higgins is the Chief Customer Experience Officer, Verizon Consumer Group, where he leads the Consumer Group CX organization, responsible for shaping customer and employee experiences and empowering the Verizon workforce through tools, capabilities, and resources needed to drive simple, personalized and memorable customer experiences. Brian earned his undergraduate and graduate degrees from Rutgers University and holds a Master of Science degree from University of Pennsylvania.
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