Contributors
Rebecca Hellmann
Rebecca has been spent over 15 years partnering with retail businesses to improve their marketing, customer experience, and profits through the digital advertising and financial kiosk channels.
Adam Herbert
Go Live Data is the UK’s premier data and engagement business, helping companies manage their outbound engagement and internal data assets using their unique 1.6M corporate data universe. Go Live Data is a disruptor in the data landscape and on a mission to build the best corporate service in the UK with a focus on clean, compliant, reliable data, exceptional customer service, and allowing their customers to access the information that will help them realise their vision for success. To date they have built a database of 1.6 million limited and PLC organisations’ data.
John Hernandez
John joined Genesys in 2020 as SVP and General Manager, Genesys Engage. Within a few months in the role, he spearheaded the launch of the Genesys Multicloud architecture, an industry first.
Prior to joining Genesys, John was CEO of Selligent, a cloud marketing platform, Chief Operating Officer of the Salesforce multi-billion-dollar Service Cloud business, and Vice President and General Manager of the Contact Center business unit within the Cisco Collaboration division. He also held a variety of management positions at IBM and Nortel Networks.
John holds a bachelor’s degree in Economics from Santa Clara University.
Rhonda Hiatt
For the past 20 years, Rhonda has brought clarity to many top-tier global brands on their toughest growth challenges at the intersection of brand, experience & innovation. As global CEO at Clear M&C Saatchi, Rhonda oversees work spanning from global repositioning to omnichannel experience transformation. She knows that putting the consumer at the heart of any challenge is the most successful path to growth. From Restaurants to CPG, Retail, B2B, Healthcare, Fashion, Financial Services, and Hospitality,
Megan Higgins
Prior to her role at Avalara, Megan was Senior Vice President, Client and Partner Success, North America, at Pitney Bowes where she led a team responsible for managing more than 700 partners and clients. She spent more than 15 years at Pitney Bowes holding various leadership positions for product management, business development, and marketing.
Brian Higgins
Brian Higgins is the Chief Customer Experience Officer, Verizon Consumer Group, where he leads the Consumer Group CX organization, responsible for shaping customer and employee experiences and empowering the Verizon workforce through tools, capabilities, and resources needed to drive simple, personalized and memorable customer experiences. Brian earned his undergraduate and graduate degrees from Rutgers University and holds a Master of Science degree from University of Pennsylvania.
Kaylee Hill
As Technology Communications Manager, Kaylee leads a comprehensive comms strategy for the entire Zendesk product portfolio and CRM platform.
Ned Hill
Ned Hill is the founder and CEO of Position Imaging (PI), a pioneer in the field of advanced tracking technologies. Under Ned’s strategic vision and guidance, PI has developed an industry leading tracking solution, utilized computer vision and laser guidance to simplify item delivery, and created unique AI-based technologies.Dipesh Hinduja
Director, Mobile Solution Architecture at Stratix Corporation
Darren Hitchcock
Darren Hitchcock is General Manager at leading digital experience software company Magnolia. An industry veteran and retail specialist, Darren has been working for some of the largest and most innovative technologies centred around Personalisation, Data Analytics and Conversion.Addy Ho
Addy brings a wealth of experience across diverse retail segments and retail analytics. Joining Axis Communications in 2018 as the Retail Business Development Manager, Addy played a pivotal role in assisting retailers to prevent losses and optimize operational efficiency. Prior to joining Axis Communications, Addy worked as a retail consultant, crafting strategic solutions for businesses to enhance their services. This included revamping store designs and optimizing product placement to create an exceptional customer experience.
Chris Hogue
Chris runs strategy and product at LiveArea. He has more than 20 years of experience identifying and defining trends, consumer pain points, white space opportunities and business models that are actionable and drive positive business outcomes.
Nathan Holmes
Product Marketing Manager at Widen
Mirko Holzer
Mirko Holzer, Founder and CEO of Brandmaker, is acknowledged as one of the most successful software managers in Germany. He is the strategic lead and driving force behind BrandMaker. Since founding Brandmaker in 2008, the company has become a leading provider of marketing process optimization, a fact validated in reports from leading industry analysts including Forrester and Gartner.
Mark Hook
Mark Hook is VP of Global Brand, PR and Communications at Brightpearl. An experienced specialist within communications, he acts as the firm's chief storyteller, with a proven track record in brand building, combined with the unique ability to align brand messaging with corporate communications to target varying audiences and meet business objectives.
Andre Hordagoda
Over 2 decades, he has gained years of experience within e-commerce and has had a major focus on helping retailers improve conversion rates, AOVs as well as optimize customer experience using a myriad of technologies ranging digital personalization, AI, CRM, web analytics and now live, immersive video.
Before launching Go Instore, Andre worked with large organizations including Experian and Smart Focus (formerly Emailvision) as well as undertaking leading positions, growing early stage businesses such as Peerius and SundaySky.
Steve Horton
Steve Horton is a Solution Director for Oracle Retail, where he leads global strategy for point of service and payment. Steve works with retailers and development groups to define and drive the future retail and payment vision.Subscribe
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