Contributors
Gerry Price
Gerry Price is President and CEO, North America of The Look Company, creators of large-scale visual branding for big box and chain retailers, as well as sports and event environments. He has 35 years of C-level leadership experience and now coaches other leaders to defy the status quo and exceed the possible. Gerry has worked around the world, including in North America, Europe, Asia and the Middle East.
Matt Price
Matt Price is the Founder & CEO of Crescendo, the world’s first AI-native contact center. He previously spent more than a decade at Zendesk Labs, where he founded the company’s European operation and led global marketing of products and strategic projects as SVP and Executive Leader. Earlier in his career, he held leadership roles at several high-growth software companies, three of which went public and two that were acquired.
Gideon Pridor
Gideon Pridor is the Chief Marketing Officer at Workvivo, the employee experience platform acquired by Zoom. Pridor is a veteran marketing leader with a track record of growing disruptive startups into global leaders that redefine their markets. Before Workvivo, Pridor was VP Marketing at TravelPerk, one of the world’s fastest-growing SaaS companies, Perfecto (acquired by Perforce), and others. Pridor is a frequent speaker at industry events, an HR tech enthusiast, and a startup mentor helping companies build their story and tell it to the world.
Augustin Prot
Co-founder, Weglot
Eric Prugh
Eric Prugh oversees product, GTM, and design at PactSafe. PactSafe is a SaaS company that securely powers clickwrap agreements & eSignatures for businesses like Wayfair, DoorDash, Extra Space Storage, Upwork, and more. Prior to his current role, Eric spent 7 years at ExactTarget and Salesforce.
Roman Ptakowski
Roman Ptakowski serves as Chief Commercial Officer, Customer Experience at Bridgenext, where he leads the global CX practice, including Creative, Design, UX, Sales, Service, Marketing Automation, and the Content Studio. Previously, he was Managing Partner at AKQA, working with clients like Delta Air Lines, Coca-Cola, and UPS, and driving growth in Atlanta with a focus on diversity and inclusivity. Roman began his career in management consulting at Accenture, later transitioning to agencies like Organic, AKQA, and Huge, collaborating across industries such as healthcare, energy, and CPG.
Mary Putman
Mary Putman is the Chief Consultancy Officer at Stone Mantel, a research-led consultancy at the forefront of customer and employee experience strategy.
Elissa Quinby
Elissa Quinby is senior director of retail insights at Quantum Metric. As a go-to-market and industry lead, Elissa provides expertise that supports retailers ability to optimize the digital customer experience. Prior to joining Quantum Metric, Elissa spent seven years with Amazon Retail holding roles across multiple verticals and various functions.
Pari Raccah
Prior to joining the GiftNow team, Kevin led corporate marketing for technology start-ups in the customer experience and supply chain industries. He holds a BA in marketing management from San Jose State University and an MBA from Golden Gate University, and lives in San Jose, California.
Mridula Rahmsdorf
Mridula Rahmsdorf, is CRO at IKASI, providers of patented, autonomous, causal AI solutions that help organizations optimize pricing, promotions, and investments that are customized for each individual.
Nikhil Raj
Nikhil is the Chief Business Officer for Retail Media at machine learning-powered adtech company, Moloco. Before Moloco, he was on the co-founding leadership team at WalmartLabs via the acquisition of Kosmix and started Walmart’s retail media business.
Shekar Raman
Shekar Raman is CEO and Co-founder of Birdzi, a grocery retail AI solutions company that was inspired by an idea his 11-year-old daughter had about locating products in the supermarket. He is passionate about building data-driven technologies leveraging AI and machine learning to help retailers and brands elevate the customer experience.
Raj Ramanan
Raj Ramanan is the CEO of Jitsu, a last-mile delivery company that helps retailers and brands meet or exceed their customers’ expectations. Prior to being named CEO, Raj was the chief operating officer for Scorpion, a digital marketing services provider for local businesses. Earlier roles include leading Loku, which he co-founded, and various positions at The Walt Disney Company, Nexstar Media Group, and McKinsey. Raj is a graduate of the Ross School of Business at the University of Michigan.
Anand Ramchandran
Seven years as Head, Marketing, Digital Channels at Omnichannel customer engagement platform Lucep, and then three years as Marketing Strategist and Data Analyst at award-winning retail space planning and location-based marketing technology platform Mapsted.
Jesus Ramirez
Jesus is a mission-driven leader, an innovator, and a humble, life-long learner. In his career, he has helped build and lead several technology-driven products, teams, and companies. Today, he is the VP of Strategy & Innovation at Tallwave where he is focused on helping companies create exceptional customer experiences.Mayank Ranjan
Mayank Ranjan is the US Midwest regional head responsible for consumer packaged goods and retail at Infosys. He has been in the industry for over 30 years, of which 26 years have been with Infosys. He is a founding member of the Infosys CPG and Retail business and has been part of the entire software value chain. Mayank leads our relationship with key global CPG and retail clients, supporting them in their transformation journeys. Mayank has partnered closely with CPG and Retail clients in their digital commerce and digital marketing initiatives.
Ken Rapp
Ken Rapp is the CEO of Blustream, the leader in after-sale product ownership experiences. He is a dynamic entrepreneur and commercialization leader. He’s founded businesses, created markets, and provided significant returns to shareholders. Ken is passionate about marrying unmet needs with practical solutions and he specializes in enterprise value creation through commercialization.
Raghu Ravinutala
Raghu Ravinutala is the CEO and Co-Founder of Yellow.ai, global leader in AI-powered customer service automation, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. Since its inception, Raghu and his team have successfully expanded Yellow.ai’s presence across the U.S., Southeast Asia, Europe, the Middle East, Japan, Australia and Latin America with 1000+ customers in 85+ countries.
Lilah Raynor
As founder and CEO of Logica Research, Lilah is driven to help organizations use insights to fuel brand growth and improve people's lives. Logica Research excels in creating customized research solutions that spark brand engagement, launch products and services, and establish thought leadership programs and media coverage. Logica's client list includes Fortune 500 companies, and some of the largest financial, fintech and technology innovators in the world.
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