Contributors
Phil Smith
Phil Smith is founder and CEO of QPC Group, a provider of customer contact optimisation solutions, and sister company Mazaru, a customer service communications company. Under Phil's leadership, QPC Group has significantly expanded its global footprint, developing cutting-edge technologies that enhance customer service and operational efficiency for businesses worldwide. Headquartered in Wales, the company operates across multiple regions, including the UK, US, Europe, the Middle East, India, and Australia.
Karel Smith
Karel Smith is the Business Manager at GPTBots.ai, a company specializing in enterprise AI Agent solutions. With over 8 years of industry experience, Karel has led initiatives that helped more than 1250 businesses successfully implement AI-driven automation and conversational intelligence. With expertise in aligning advanced AI technologies with organizational strategy, Karel focuses on helping companies harness the power of intelligent automation to drive operational excellence and digital transformation.
Mark Smith
Mark Smith, is the Senior Vice President of Digital Experience at CSG and is a business leader with 25 years of global experience in Customer Experience Management, Real-Time Interaction Management, and Analytical CRM.
Anshita Solanki
Proactive individual with 12+ years of professional experience of working in various fields like teaching, market research, content writing and filmmaking. Currently working as a senior content writer gives me an exposure into the world of technological advancements.
Michael Spataro
Michael Spataro is the SVP, Partnerships and Employee Value Solutions, at Legion Technologies, an innovator in workforce management. Michael has 30+ years of retail WFM, store operations, and technology experience.
Dan Spitale
Dan Spitale is a Vice President at UPS Capital and brings over two decades of commercial sales and marketing experience in financial services and logistics to UPS Capital. He leads UPS Capital's global sales organization and has led customer advocacy efforts as Head of Customer Journey and New Channel Partner Acquisition. He holds a bachelor’s degree from Purdue University and a master’s degree in executive leadership from the University of Notre Dame. Dan resides in Marietta, GA, and enjoys spending time with his wife and son, hitting the gym, cooking, and reading.
Dana Springfield
Vice President at Dover Saddlery.
Akhilesh Srivastava
Akhilesh Srivastava is the Founder and CEO of Fenix Commerce, an AI-driven eCommerce shipping platform for retailers and brands, where he leads the vision, strategy, and execution of products and services. With over 25 years of experience in eCommerce, supply chain fulfillment, and logistics domains, at eBay, IBM Global Business Services and several large retailers, Akhilesh leverages this expertise to applying AI to improve their customer’s delivery and returns experience, while optimizing profitable growth and operations costs.
Mark Stanley
With over 20 years of experience and a proven track record at top tech companies like Microsoft and Sony, Stanley drives product development for Shopware more broadley, with an emphasis on increasing productivity and scalability across global markets.
Jill Stefaniak
Jill Stefaniak is the Chief Learning Officer at Litmos. Her interests focus on the professional development of L&D professionals and instructional design decision-making. She also serves as an Associate Professor in the Learning, Design, and Technology program at the University of Georgia. This content represents the opinions of Jill Stefaniak. It carries no endorsement of the University of Georgia.
Pete Stein
Pete Stein is President of Merkle Americas and leader of the dentsu Customer Experience Management (CXM) Service Line in the Americas. He oversees all aspects of Merkle’s Americas regional operation, including sales, account management, solutions, services, and marketing. He is responsible for driving the P&L for Merkle Americas, representing more than 70% of the company’s global revenue and employee base.
Durk Stelter
Heading up sales, marketing, and customer success, Durk’s primary focus is driving strategy, growth, and streamlining company operations. Prior to joining Linc, Durk was the Chief Revenue Officer for Pypestream. Durk has also founded several companies, including Swift Labs, and most notably Traverse Networks, leading them through a successful acquisition by Avaya in 2006. Durk holds a BS in Technical Management from the University of California at Davis and has served in a variety of leadership roles in product, operations, and revenue throughout his career.
Fiona Stevens
Fiona is Director of Marketing at LoyaltyLion, the leading loyalty platform for Shopify stores. With 15 years of marketing experience and a decade specializing in ecommerce loyalty, Fiona helps global retailers drive more revenue from their returning customers.
Jennifer Stevenson
Jennifer Stevenson is the Vice President of Product Marketing & Strategy at Uberall, a hybrid (online and offline shopping) customer experience platform.Gary Stonell
Gary Stonell, SVP of Sales and Operations, Opterus, has 20 years of sales management and business development experience in CPG and SaaS. Beginning his career in CPG, he worked for Kraft Foods, Philips Electronics, then SunRype Products fostering partnerships with retailers and managing various aspects of the sales and marketing processes. More recently at Sysomos/Meltwater, a SaaS based Social Media content management platform, Gary led the Enterprise sales team responsible for managing existing clients and new logo acquisition.
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