Contributors
Blair Strachan
Blair Strachan, Business Development Manager at Kura has 14 years of industry experience. Kura is a contact centre company based in Glasgow, Scotland. They provide outsourced contact centre services and software, including customer service, retention, win-back, up-sell, cross-sell, web chat, complaints handling, appointment setting, general customer management and software development.
Rich Stuppy
In his role as Chief Customer Experience Officer, Rich is responsible for client success, data analytics, and ensuring Kount’s users have the best customer experience. Collaborating directly with customers, he works to inform Kount’s product roadmap, identify new and emerging threats, and drive innovation for ultimate customer satisfaction.
Anand Subramaniam
Anand Subramaniam is SVP Global Marketing for eGain. Prior to eGain, Subramaniam served in executive and marketing management roles in SaaS startups and companies such as Oracle, Autodesk, and Intel. He holds an MBA from the University of California at Berkeley and an MSME from the University of Rhode Island.
Sanjeev Sularia
CEO & Co-Founder of Intelligence Node
Christine Sullivan
Christine Sullivan is Director of Product Development at SessionM, a Mastercard Company, a customer engagement and loyalty platform empowering the world’s most innovative brands to forge stronger and more profitable customer relationships. She previously led strategy and marketing at institutional research and investment advisory firm New Frontier Advisors.
Rick Sunzeri
Rick Sunzeri serves as the Director of Enterprise Accounts at ClearSale and is an experienced sales professional with a background in SaaS and complex network solutions. Rick specializes in enterprise-class sales with experience selling business applications to senior business and technology executives.
Peter Szalontay
Peter Szalontay is the DataGoat at DataMilk, an automated UX optimization layer for e-commerce that maximizes the profit from every interaction on your site.Krystal Taing
Krystal Taing leads Local Product Strategy at Rio SEO for global enterprise brands across hundreds of thousands of locations in finance and insurance, retail, hospitality, healthcare, and more. Her extensive experience informing and crafting local strategy aids multi-location brands in solving their most persistent local marketing challenges to improve organic visibility, search rankings, and online-to-offline traffic. Krystal is a respected local search authority and a resource for marketers and businesses of all types and sizes.
Melissa Tatoris
Melissa Tatoris is the Chief Innovation Catalyst at Acoustic, the largest independent marketing cloud. Melissa is an expert in marketing, retail marketing, loyalty marketing, and enterprise business strategy. With 20 years of executive retail experience, Melissa has a keen ability to quickly connect the needs of the client with the technology solutions required for success.Jason Ten-Pow
For over 25 years, Jason has helped companies with CX. He currently leads the ONR Group (OnResearch, ONRcx, and bespokeCX). 2001 founded OnSurvey, as a pioneer in the digital research industry. In 2008, president of OnResearch, a strategic partner of Publicis US, in New York. By 2016, for ONRcx he has helped companies transform their CX. In 2021, he interviewed top global CX leaders and published his best-selling book Unbreakable. In 2022, lead the creation of bespokeCX, a customer intelligence platform (CIP)
Tav Tepfer
Tav Tepfer is the Chief Revenue Officer at Invent Analytics. She leads the company’s go-to-market strategies to accelerate company growth and brings over 20 years of Enterprise SaaS sales experience.
Umang Thakur
With nearly 20 years of experience in research—conducting, managing, and selling—I’ve gained a solid foundation in client engagement and business strategy. My ability to understand client goals and challenges, combined with a genuine curiosity for their business, allows me to identify opportunities for collaboration and support. I excel at uncovering insights into consumer behaviour, preferences, and market trends. I have a proven track record of leveraging these insights to shape marketing strategies, support product development, drive business growth & enhance CX.
Rohan Thambrahalli
Founder and President of UpstartWorks, Rohan Thambrahalli has made it his goal to develop a culture that embodies the builder who delivers best-in-class value to customers and partners. UpstartWorks is Rohan’s greatest personal and professional achievement, it was his vision from the beginning to start a company that could provide vendors the reach, technology, scale, and capabilities to compete with the best brands in the world.
Zach Thomann
Zach’s leadership during PFS’ record sales year in 2019 and record order fulfillment volumes in 2020 proved pivotal to the company’s recent success as the retail market turned to eCommerce as its lifeboat. He joined the company in 2003 and has held various leadership roles in business management, client implementations, and operations prior to his promotion to Executive Vice President in 2019.
Adrian Thompson
Experienced Vice President Marketing with a demonstrated history of working in the information technology and services industry. Strong marketing professional skilled in Sales, Professional Services, Management and Multi-channel Marketing.
Anton Timashev
Anton Timashev is an accomplished entrepreneur and innovator, currently serving as the CEO of Wayvee Analytics which is a tech company specializing in AI-powered emotion recognition technology to measure customer satisfaction and engagement in brick-and-mortar retail. Known for his strategic vision, Anton has an impressive track record in tech startups. He co-founded ZERO10, a provider of AR and AI try-on solutions for fashion retail, and played a key role at Veeam Software, where he was instrumental in developing Veeam Backup & Replication. Anton is also a co-founder of Tetrad.vc.
Chris Timmer
A respected CEO and industry veteran, Chris brings three decades of leadership experience spanning sales, marketing and operations in supply chain management and software. He is responsible for leading the company’s overall operations, with direct oversight of sales, marketing, professional services, research, development and strategy.
Ralph Tkatchuk
Ralph Tkatchuk is a data security and utilization consultant and an IT guy with 15 years of field experience working with clients of various sizes and verticals. He is all about helping companies and individuals safeguard their data and harness it to improve business performance. His current specialty is in e-commerce data.
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