Contributors
Durk Stelter
Heading up sales, marketing, and customer success, Durk’s primary focus is driving strategy, growth, and streamlining company operations. Prior to joining Linc, Durk was the Chief Revenue Officer for Pypestream. Durk has also founded several companies, including Swift Labs, and most notably Traverse Networks, leading them through a successful acquisition by Avaya in 2006. Durk holds a BS in Technical Management from the University of California at Davis and has served in a variety of leadership roles in product, operations, and revenue throughout his career.
Kait Stephens
Kait Stephens is the CEO & Co-founder of Brij, an AI-powered software platform that bridges the gap between offline and online channels for omnichannel brands. Brij partners with hundreds of leading brands—including Feastables, Skullcandy, Black Diamond, Sapporo, Gozney, Momofuku, and Health-Ade—helping them deliver seamless, connected customer experiences. With over 12 years of expertise in retail and commerce, Kait brings a rich background as an investor focused on omnichannel strategies and the evolving future of retail.
Fiona Stevens
Fiona is Director of Marketing at LoyaltyLion, the leading loyalty platform for Shopify stores. With 15 years of marketing experience and a decade specializing in ecommerce loyalty, Fiona helps global retailers drive more revenue from their returning customers.
Jennifer Stevenson
Jennifer Stevenson is the Vice President of Product Marketing & Strategy at Uberall, a hybrid (online and offline shopping) customer experience platform.Gary Stonell
Gary Stonell, SVP of Sales and Operations, Opterus, has 20 years of sales management and business development experience in CPG and SaaS. Beginning his career in CPG, he worked for Kraft Foods, Philips Electronics, then SunRype Products fostering partnerships with retailers and managing various aspects of the sales and marketing processes. More recently at Sysomos/Meltwater, a SaaS based Social Media content management platform, Gary led the Enterprise sales team responsible for managing existing clients and new logo acquisition.
Blair Strachan
Blair Strachan, Business Development Manager at Kura has 14 years of industry experience. Kura is a contact centre company based in Glasgow, Scotland. They provide outsourced contact centre services and software, including customer service, retention, win-back, up-sell, cross-sell, web chat, complaints handling, appointment setting, general customer management and software development.
Rich Stuppy
In his role as Chief Customer Experience Officer, Rich is responsible for client success, data analytics, and ensuring Kount’s users have the best customer experience. Collaborating directly with customers, he works to inform Kount’s product roadmap, identify new and emerging threats, and drive innovation for ultimate customer satisfaction.
Anand Subramaniam
Anand Subramaniam is SVP Global Marketing for eGain. Prior to eGain, Subramaniam served in executive and marketing management roles in SaaS startups and companies such as Oracle, Autodesk, and Intel. He holds an MBA from the University of California at Berkeley and an MSME from the University of Rhode Island.
Sanjeev Sularia
CEO & Co-Founder of Intelligence Node
Christine Sullivan
Christine Sullivan is Director of Product Development at SessionM, a Mastercard Company, a customer engagement and loyalty platform empowering the world’s most innovative brands to forge stronger and more profitable customer relationships. She previously led strategy and marketing at institutional research and investment advisory firm New Frontier Advisors.
Rick Sunzeri
Rick Sunzeri serves as the Director of Enterprise Accounts at ClearSale and is an experienced sales professional with a background in SaaS and complex network solutions. Rick specializes in enterprise-class sales with experience selling business applications to senior business and technology executives.
Peter Szalontay
Peter Szalontay is the DataGoat at DataMilk, an automated UX optimization layer for e-commerce that maximizes the profit from every interaction on your site.Krystal Taing
Krystal Taing leads Local Product Strategy at Rio SEO for global enterprise brands across hundreds of thousands of locations in finance and insurance, retail, hospitality, healthcare, and more. Her extensive experience informing and crafting local strategy aids multi-location brands in solving their most persistent local marketing challenges to improve organic visibility, search rankings, and online-to-offline traffic. Krystal is a respected local search authority and a resource for marketers and businesses of all types and sizes.
Melissa Tatoris
Melissa Tatoris is the Chief Innovation Catalyst at Acoustic, the largest independent marketing cloud. Melissa is an expert in marketing, retail marketing, loyalty marketing, and enterprise business strategy. With 20 years of executive retail experience, Melissa has a keen ability to quickly connect the needs of the client with the technology solutions required for success.Jason Ten-Pow
For over 25 years, Jason has helped companies with CX. He currently leads the ONR Group (OnResearch, ONRcx, and bespokeCX). 2001 founded OnSurvey, as a pioneer in the digital research industry. In 2008, president of OnResearch, a strategic partner of Publicis US, in New York. By 2016, for ONRcx he has helped companies transform their CX. In 2021, he interviewed top global CX leaders and published his best-selling book Unbreakable. In 2022, lead the creation of bespokeCX, a customer intelligence platform (CIP)
Tav Tepfer
Tav Tepfer is the Chief Revenue Officer at Invent Analytics. She leads the company’s go-to-market strategies to accelerate company growth and brings over 20 years of Enterprise SaaS sales experience.
Umang Thakur
With nearly 20 years of experience in research—conducting, managing, and selling—I’ve gained a solid foundation in client engagement and business strategy. My ability to understand client goals and challenges, combined with a genuine curiosity for their business, allows me to identify opportunities for collaboration and support. I excel at uncovering insights into consumer behaviour, preferences, and market trends. I have a proven track record of leveraging these insights to shape marketing strategies, support product development, drive business growth & enhance CX.
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