Contributors
Ed Valdez
Ed Valdez is Partner & CMO with Chief Outsiders, the nation’s leading fractional CMO firm focused on mid-size company growth. He leverages agile, metric-driven marketing to accelerate growth for retail, SaaS, telecom/IT, and emerging tech companies.
Divya Valsala Saratchandran
Divya Valsala Saratchandran is an accomplished cloud/edge computing, and distributed computing professional with over 18-plus years of experience in architecting scalable solutions, implementing real-time systems, and modernizing point of sale platforms. Divya has helped several retail organizations to optimize operations and enhance customer experience. She is passionate about emerging technologies like AI driven solutions and machine learning. As a Technology Leader in retail space, she is instrumental in designing and architecting high-performing resilient solutions.
David VanAmburg
In 2001, he was promoted to Managing Director of the ACSI as a whole. As an expert in customer satisfaction, VanAmburg has lectured at the University of Michigan and venues abroad, addressing the relationships among satisfaction, quality, customer service, loyalty, and shareholder value. VanAmburg is regularly quoted and featured in numerous print and radio media, including The Wall Street Journal, Bloomberg, CNN, and TIME.
Austin Vance
Austin Vance, the co-founder and CEO of Focused Labs, brings a dynamic blend of technical prowess and visionary leadership to the forefront of the software industry. With a career spanning 24 years in software development, he has a rich history of leading high-performing engineering teams at prestigious organizations such as Pivotal and PayPal. This extensive experience has not only honed his expertise in the field but also deepened his commitment to delivering exceptional customer service through innovative software solutions.
Gail van Dijk
Gail van Dijk is head of global marketing at Communisis Brand Deployment, a market-leading print management and brand activation company. Forever a customer champion, Gail focuses on delivering excellence to clients across global B2B markets and driving sales growth by understanding customer needs and the solutions required to meet them. Passionate about fresh thinking, innovation and transformation, Gail drives the shopper insights agenda for Communisis.
Ram Venketaraman
Chief Product & Technology Officer / Kibo CommerceGaia Vernaglione
Gaia Vernaglione's journey in business development has been marked by gaining valuable experience across the globe in Milan, Hong Kong, and the US. Working across multiple hubs and environments has been instrumental in developing her expertise in visual commerce technologies, enhancing her understanding of the e-commerce landscape. As Director of Americas at Zakeke, Gaia leverages this rich experience to innovate and push the boundaries of e-commerce, particularly focusing on the impactful use of technology to improve online shopping experiences.
Sam Vise
Sam Vise is the Co-founder and CEO of Optimum Retailing, the scaleable, cost-effective retail intelligence platform that multi-unit retailers use to gain the actionable insights they need for better per-store performance and customer experience.
Ionut Vlad
Ionut Vlad is the Founder and CEO of Tokinomo, a trailblazing force in in-store marketing. With over 15 years in marketing and advertising, Ionut created Tokinomo, the first POSM robot, significantly boosting shopper engagement and sales. His visionary leadership has redefined retail marketing, focusing on innovation and collaboration. Ionut's work continues to empower brands with deeper consumer insights and effective product promotion.
Carl von Sydow
Carl von Sydow is director of self-service, retail, at Diebold Nixdorf, a provider in automating, digitizing and transforming the way people shop and bank.
Mike Wager
Mike Wager is a Product Marketing Manager at Keysight. Over the last decade, he has brought product ideas and services to life for digital retail technologies, SaaS applications, and software development. In his current role, Mike communicates the unique benefits of AI-driven test automation for retail applications, in-store systems, and eCommerce experiences.
Link Walls
Link is responsible for ChannelAdvisor’s Digital Marketing Strategy, serving as a strategic consultant to leading brands and retailers, helping them with the strategy and solutions needed to advertise their products online successfully.Scott Wassmer
Scott is Global President and General Manager of the Americas, responsible for making sure that all of Appnovation’s clients get the most inspired products and services. As a member of Appnovation’s Board of Directors, he also leads an internal culture where teams think big and thrive. Powered by a deep commitment to creative thinking and a passion for developing breakthrough, growth-driving strategies, he’s mentored Fortune 500 companies on their own digital journeys for more than two decades.
Stephanie Weagle
Before joining BriefCam, Stephanie was Vice President of Marketing for Corero Network Security, where she led global marketing for the company’s cyber-threat mitigation product portfolio. Previously, Stephanie held senior marketing roles at Lionbridge Technologies and Novell, Inc.
Rob Weaver
Rob Weaver is the Chief Revenue Officer at Vertebrae where he helps bring the power of 3D and AR commerce to retailers across the globe.
Mike Webster
Webster has more than 28 years of retail industry experience, working with hundreds of retailers in more than 30 countries. His expertise spans enterprise applications, data warehousing, and store-automation solutions. He is widely acknowledged for leading the global expansion of self-checkout across multiple formats.
Throughout his career, Webster held various senior management positions in business strategy, corporate communications, and government affairs in service to the retail and hospitality industries. He also led the acquisition of leading self-service solutions for the retail, travel, and healthcare industries. Webster holds a bachelor's degree in management from the University of Dayton.
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