News & Media From Judy Mottl

Should we make the holiday shopping season a 365-day effort, or not?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There's more than one trend hitting this holiday season and the impact may just change everyone's retail experience. But will it be for the good or for the bad?

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Jet jettisons membership fee citing bigger than expected sales

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Jet.com drops membership fee just as initial free three-month subscription time frame comes to a close.

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Why technology collaboration, integration are key for online retail success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to…

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5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

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Creating a personal experience: First steps and the best steps

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.

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Online personal touch can prove as elusive as finding boat sneakers in the fall

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

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Creating a personal experience: Misconceptions, why data is a critical element

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the…

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Securing the retail experience: Tips to avoid the disastrous data breach

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Shoppers love convenience, but as one security expert relates, convenience should never be viewed as more important than data and transaction security.

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Kate Spade redefines the retail store associate role in a very thoughtful approach

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Fashion retailers' new job titles and job requirements reflect how deeply it believes everyone at Kate Spade is a brand ambassador.

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Why retailers' collaboration is more than a win-win, it's a win-win-win

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Collaboration and partnerships between retailers are more common than ever, and that's a great thing for veteran retailers and newcomers launching products.

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NRF: Labor ruling illustrates skewed objectivity, bureaucratic bumble

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The top retail-advocacy group is not mincing its words on how it views a critical national labor board ruling that it claims will hurt job creation in the U.S.

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Argo Tea talks exceeding tea-lover expectations while advancing product innovation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It's not easy being a beverage player these days as consumers want everything from great flavors to healthy options, and increasing competition is only making…

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Back-to-School: How retailers are tackling consumers' social network activity to engage customers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In our final segment of our 10-part Back-to-School series, the focus is on social networks and social influence and how retailers are adjusting marketing…

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Dell CIO talks ecommerce strategy, building a rich customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Dell CIO Paul Walsh says a successful retail customer experience requires caring about each kind of customer, from the moment they log on to the moment they…

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Restaurant to customers: Just pay what you think the meal is worth

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

What better experience can a diner have than tallying up their own meal tab?

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Macy's multi-prong strategy targets boosting in-store, online experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Despite lackluster earnings in the second quarter, the retailer is taking some big strides in next months to regain market footing.

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Say what? A Wheaties beer? Yup, and it’s called HefeWheaties

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Breakfast food retailer delves into a new product line, just like high-end fashion retailer Lululemon. One hint: it comes with foam on top.

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Back-to-School: Reports reveal what’s hot, what’s not and consumer trends

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumer shopping reports reveal some new trends and why consumer activity will be down a bit compared to a year ago.

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Apple taking a bigger bite of watch market than many expected

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The electronics device innovator's Watch was predicted to have some impact on the traditional timepiece-making market, but the actual bite may surprise most…

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Witness: The crumbling tenents of quality customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Was it a social experiment? No clue, but it clearly wasn't a warm fuzzy consumer interaction.

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