News & Media From Judy Mottl
The clash of a crying toddler and the customer dining experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sometimes ensuring a good customer experience requires taking a deep breath and strategy.
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Facebook 'buy' button ignites debate regarding consumer adoption
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Facebook is adding a ‘buy’ button so its zillions of users can shop as they socialize and the move has industry watchers buzzing.
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Amazon bested Black Friday in Prime Day sales event
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon’s Prime Day sales promotion was already beating the mega online retailer’s 2014 Black Friday order rate by late afternoon Wednesday, with eight hours…
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A customer experience can have a shelf life of forever so make it good
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Just as a great experience can boost business, a horrid customer experience can hurt the bottom line. What message would you send in the latter situation?
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Back to School: Not too early to start planning as new trends factor into strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this first part of a 10-part series on back-to-school retail strategies experts offer up insight on new trends and why you need to start planning for the…
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Retailers facing 'egg-ceptional' customer dilemma
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail foodservice faces a big customer experience hurdle due to the shortage of eggs thanks to an Avian flu outbreak.
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Why cost cutting strategies require putting the customer first
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers, like every business niche, are continually striving to save money while making more money, and if you’ve been reading the national business…
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Ensuring a ‘pop-up’ effort pops for consumers and doesn’t flame out in failure
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ‘pop up’ customer engagement experience isn’t brand-new, but it certainly isn’t old hat as many a retailer is embarking on either the first ‘pop up’ effort…
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Hello from the new editor, we want your insight
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There hasn’t been a more exciting time for retailers thanks to all the emerging technologies. Retailers must learn about new platforms designed for engaging…
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Walmart’s new strategy isn’t really new but it's banking on super powers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Every retailer is focused on improving the customer experience. Even the world’s biggest retailer — Walmart — is embarking on a huge journey and banking on its…
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