News & Media From Judy Mottl
Casper striving to flip mattress industry into new retail realm
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and…
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10 things retail leaders will take away from the Interactive Customer Experience Summit
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The Interactive Customer Experience Summit, being held June 1-3 at the Four Seasons Resort and Club Dallas at Las Colinas, is one of the top ICX industry…
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Omnichannel retailer aims to give beauty industry a complete makeover
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.
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Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…
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Fashion upstarts aim to flip apparel industry into new customer experience era
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…
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Target innovation chief: Mobile is king, stores a vital asset in customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.
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Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey…
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Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is…
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Kohl’s first retailer melding Apple Pay, store charge card, loyalty program
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.
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Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human…
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Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.
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Talking With: Soar Payments Founder Rich McIver on improving the checkout experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase…
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We need your insight, industry predictions for annual trends report
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.
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Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retail is an industry under tremendous pressure to fulfill consumer expectations.
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Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty…
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Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.
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Restaurant, retail customer experience leaders headline ICX Summit
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…
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Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.
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Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.
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5 tips for boosting customer loyalty
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Kevin Cochrane, CMO of digital experience management player Jahia, shares specific tips on the strategy.
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