News & Media From Judy Mottl
January's top 5 stories: Tech, trends and strategies for 2016
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It's time for a look back at the most-read articles at Retail Customer Experience in January just in case you didn't keep up and were focused on keeping those…
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Do's, don'ts in deploying a location-based marketing strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An expert offers up best practices, tips and insight on making location-based marketing a success. Find out about potential pitfalls and misconceptions that…
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Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs…
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Amazon: We're focused on boosting customer satisfaction, customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
During its earnings call Thursday Amazon leaders didn't seem too upset about falling short of some analysts' financial expectations and drove home the message…
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Discount Tire wheels out mobile payment with one goal in mind
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The 56-year-old largest tire and wheel retailer realizes that buying tires isn’t usually a fun time for consumers so it wants to make the purchase point as…
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Panera leader: Payment, mobile innovations boosting customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Panera Bread is still going full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.
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Talking with HP retail product chief Cory McElroy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mobile security is a challenge for any retailer hoping to lure in the mobile device shopper. HP's Cory McElroy says the key is to not become complacent with a…
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Kmart chief: We're focusing on the fun factor and meeting shopper needs
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Kmart's strategy is to provide every shopper, whether online or in a store, the best consumer experience and is relying on both old and new approaches to…
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Jet.com CEO: We're building something new and much more to come
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Jet.com CEO Marc Lore predicts 2016 won’t just be about improving the five-month-old etailer’s initial strategy to compete with powerhouse competitor…
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5 New Year resolutions to drive smarter retail customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
This past year has clearly been a year of advancement and enlightenment by retailers, and 2016 is likely not going to be much different. Here's a few…
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Etailer offers unique customer experience in inventory redux strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
December 29, 2015
Everlane, a clothing etailer, hopes to reduce inventory by allowing shoppers to choose one of three price points on certain clothing in a special five-day…
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Dear Santa: All I want for Christmas is equal product pricing across genders
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
From razors and clothing to toys and adult diapers, women are likely always paying more for a product than men.
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Year in Review: 5 insights on why data will remain critical in 2016
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Data, specifically given the looming Internet of Things technology ahead, will prove even more critical for retailers in 2016.
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Year in Review: Top mobile news, strategy insight of 2015
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There were two big 'm' words for the small and big retailer in 2015: millennial and mobile. Both factored big in strategy, merchandising, reassessing payment…
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Year in Review: 5 popular articles of 2015
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As a new year beckons Retail Customer Experience, takes a look back over this year’s most read stories and offers up a chance to catch up on insight and trends…
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How To: Crafting a retail customer experience to lure millennial consumers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rodney Mason, Blackhawk group vice president of marketing, offers tips and insight on how retailers should approach developing and implementing a strategy…
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Navigating the crossover: Fast casualization of the restaurant industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience…
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Tips, advice on preparing the brand for unit expansion
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and…
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Building the brand culture: It’s all about empowering employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.
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ICX Symposium: What's guiding your digital media value?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…
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