Talking with HP retail product chief Cory McElroy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile security is a challenge for any retailer hoping to lure in the mobile device shopper. HP's Cory McElroy says the key is to not become complacent with a…

Kmart chief: We're focusing on the fun factor and meeting shopper needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kmart's strategy is to provide every shopper, whether online or in a store, the best consumer experience and is relying on both old and new approaches to…

Jet.com CEO: We're building something new and much more to come

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Jet.com CEO Marc Lore predicts 2016 won’t just be about improving the five-month-old etailer’s initial strategy to compete with powerhouse competitor…

5 New Year resolutions to drive smarter retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This past year has clearly been a year of advancement and enlightenment by retailers, and 2016 is likely not going to be much different. Here's a few…

Etailer offers unique customer experience in inventory redux strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

December 29, 2015

Everlane, a clothing etailer, hopes to reduce inventory by allowing shoppers to choose one of three price points on certain clothing in a special five-day…

Dear Santa: All I want for Christmas is equal product pricing across genders

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

From razors and clothing to toys and adult diapers, women are likely always paying more for a product than men.

Year in Review: 5 insights on why data will remain critical in 2016

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Data, specifically given the looming Internet of Things technology ahead, will prove even more critical for retailers in 2016.

Year in Review: Top mobile news, strategy insight of 2015

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There were two big 'm' words for the small and big retailer in 2015: millennial and mobile. Both factored big in strategy, merchandising, reassessing payment…

Year in Review: 5 popular articles of 2015

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As a new year beckons Retail Customer Experience, takes a look back over this year’s most read stories and offers up a chance to catch up on insight and trends…

How To: Crafting a retail customer experience to lure millennial consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rodney Mason, Blackhawk group vice president of marketing, offers tips and insight on how retailers should approach developing and implementing a strategy…

Navigating the crossover: Fast casualization of the restaurant industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience…

Tips, advice on preparing the brand for unit expansion

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and…

Building the brand culture: It’s all about empowering employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.

ICX Symposium: What's guiding your digital media value?

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…

ICX Symposium: Transforming retail with responsive store

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a…

ICX Symposium: The customer experience is about technology + emotion

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not…

ICX Symposium: Data analysis drives the interactive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Data is the foundation for the customer experience effort and there are various tools an enterprise can use to collect, assess and analyze data to enhance the…

ICX Symposium: The future is here (it's just unevenly distributed)

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There is a tidal wave of disruption happening across every industry with the intersection of technology innovation and fast-changing customer expectations, and…

Strategic employee scheduling boosts consumer experience, bottom line

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Workforce scheduling tools not only forge a better employee-employer connection but can enhance the customer experience, save money and let a retailer tap the…

FCES15: Real estate decision requires lots of homework, data insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As any business owner knows the location decision can sink the business or be the foundation of initial success and growth. But it involves much more than…