News & Media From Judy Mottl
Navigating the crossover: Fast casualization of the restaurant industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience…
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Tips, advice on preparing the brand for unit expansion
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and…
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Building the brand culture: It’s all about empowering employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.
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ICX Symposium: What's guiding your digital media value?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…
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ICX Symposium: Transforming retail with responsive store
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a…
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ICX Symposium: The customer experience is about technology + emotion
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not…
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ICX Symposium: Data analysis drives the interactive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Data is the foundation for the customer experience effort and there are various tools an enterprise can use to collect, assess and analyze data to enhance the…
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ICX Symposium: The future is here (it's just unevenly distributed)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There is a tidal wave of disruption happening across every industry with the intersection of technology innovation and fast-changing customer expectations, and…
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Strategic employee scheduling boosts consumer experience, bottom line
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Workforce scheduling tools not only forge a better employee-employer connection but can enhance the customer experience, save money and let a retailer tap the…
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FCES15: Real estate decision requires lots of homework, data insight
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As any business owner knows the location decision can sink the business or be the foundation of initial success and growth. But it involves much more than…
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FCES15: Tips on building a foundation for profitable growth
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Strategic and profitable growth for today's restaurants, quick service eateries and retailers is a comprehensive endeavor. But it's doable and the number one…
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FCES2015: Going mobile no longer ‘if’ or ‘when’ but ‘now’
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mobile is the most effective way to serve the millennial segment.
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FCES15: Why design is key to customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Design is a key aspect for the customer experience and plays directly into the "corporate soul" and building a relationship with customers.
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Should we make the holiday shopping season a 365-day effort, or not?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There's more than one trend hitting this holiday season and the impact may just change everyone's retail experience. But will it be for the good or for the bad?
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Jet jettisons membership fee citing bigger than expected sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Jet.com drops membership fee just as initial free three-month subscription time frame comes to a close.
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Why technology collaboration, integration are key for online retail success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to…
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5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.
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Creating a personal experience: First steps and the best steps
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.
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Online personal touch can prove as elusive as finding boat sneakers in the fall
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.
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Creating a personal experience: Misconceptions, why data is a critical element
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the…
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