News & Media From Judy Mottl
ICX Symposium: Transforming retail with responsive store
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a…
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ICX Symposium: The customer experience is about technology + emotion
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not…
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ICX Symposium: Data analysis drives the interactive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Data is the foundation for the customer experience effort and there are various tools an enterprise can use to collect, assess and analyze data to enhance the…
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ICX Symposium: The future is here (it's just unevenly distributed)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There is a tidal wave of disruption happening across every industry with the intersection of technology innovation and fast-changing customer expectations, and…
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Strategic employee scheduling boosts consumer experience, bottom line
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Workforce scheduling tools not only forge a better employee-employer connection but can enhance the customer experience, save money and let a retailer tap the…
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FCES15: Real estate decision requires lots of homework, data insight
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As any business owner knows the location decision can sink the business or be the foundation of initial success and growth. But it involves much more than…
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FCES15: Tips on building a foundation for profitable growth
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Strategic and profitable growth for today's restaurants, quick service eateries and retailers is a comprehensive endeavor. But it's doable and the number one…
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FCES2015: Going mobile no longer ‘if’ or ‘when’ but ‘now’
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mobile is the most effective way to serve the millennial segment.
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FCES15: Why design is key to customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Design is a key aspect for the customer experience and plays directly into the "corporate soul" and building a relationship with customers.
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Should we make the holiday shopping season a 365-day effort, or not?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There's more than one trend hitting this holiday season and the impact may just change everyone's retail experience. But will it be for the good or for the bad?
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Jet jettisons membership fee citing bigger than expected sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Jet.com drops membership fee just as initial free three-month subscription time frame comes to a close.
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Why technology collaboration, integration are key for online retail success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to…
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5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.
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Creating a personal experience: First steps and the best steps
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.
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Online personal touch can prove as elusive as finding boat sneakers in the fall
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.
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Creating a personal experience: Misconceptions, why data is a critical element
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the…
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Securing the retail experience: Tips to avoid the disastrous data breach
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shoppers love convenience, but as one security expert relates, convenience should never be viewed as more important than data and transaction security.
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Kate Spade redefines the retail store associate role in a very thoughtful approach
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Fashion retailers' new job titles and job requirements reflect how deeply it believes everyone at Kate Spade is a brand ambassador.
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Why retailers' collaboration is more than a win-win, it's a win-win-win
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Collaboration and partnerships between retailers are more common than ever, and that's a great thing for veteran retailers and newcomers launching products.
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NRF: Labor ruling illustrates skewed objectivity, bureaucratic bumble
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top retail-advocacy group is not mincing its words on how it views a critical national labor board ruling that it claims will hurt job creation in the U.S.
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