News & Media From Judy Mottl
Back-to-School: Reports reveal what’s hot, what’s not and consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumer shopping reports reveal some new trends and why consumer activity will be down a bit compared to a year ago.
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Apple taking a bigger bite of watch market than many expected
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The electronics device innovator's Watch was predicted to have some impact on the traditional timepiece-making market, but the actual bite may surprise most…
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Witness: The crumbling tenents of quality customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Was it a social experiment? No clue, but it clearly wasn't a warm fuzzy consumer interaction.
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Dear Amazon: Reneging on Prime does not make for a good customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it's pretty much called a gyp by…
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Engaging the millennial shopper: It's not easy but it can be done
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Getting millennials on board as loyal customers isn't just about tweeting, posting and sharing the latest products on Instagram.
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Lululemon brews unique approach for luring male shoppers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lululemon obviously believes the way to building a bigger male consumer base is all about crafting the right beer.
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Back-to-School: Making shopping easier key to driving customer loyalty, engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers rely on lists for back-to-school shopping, so helping them find what they need as easily as possible enhances the store experience and drives loyalty…
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Webinar download available: What Which Wich learned on its quest for perfect CRM
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Experts offered insight on how to choose the best customer relationship management partner and technology from the enterprise retailer perspective and the…
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Amazon debuts push-button service to make re-stocking super easy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Convenience is at the core of mega online retailer's re-order service.
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Back-to-School: Generational needs, budget-conscious shoppers present retail challenges
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shoppers are investing in electronic gadgets and keeping an eye on the school spending budget this year.
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Back to School: Shoppers will make more trips, spend more and seek out the best price
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Survey reveals traditional items being replaced on shopping lists, and students are even buying their own supplies these days.
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Amazon earnings reveal big sales, accomplishments across business lines
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon had a good second quarter, and leaders said it proved once again the retailer’s motto of great prices, shopping convenience and putting the customer…
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Back to School: How one NY retailer is approaching the business season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this fourth installment of the 10-part Back-to-School series the focus is on a NY clothing retailer undertaking new strategies to boost loyalty and revamp…
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Back to School: Sales to dip nearly 10% despite other economy gains
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Despite positive economic moves in the housing and job markets, the retail back-to-school sales season won't be as robust as last year. Overall, however…
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The clash of a crying toddler and the customer dining experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sometimes ensuring a good customer experience requires taking a deep breath and strategy.
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Facebook 'buy' button ignites debate regarding consumer adoption
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Facebook is adding a ‘buy’ button so its zillions of users can shop as they socialize and the move has industry watchers buzzing.
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Amazon bested Black Friday in Prime Day sales event
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon’s Prime Day sales promotion was already beating the mega online retailer’s 2014 Black Friday order rate by late afternoon Wednesday, with eight hours…
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A customer experience can have a shelf life of forever so make it good
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Just as a great experience can boost business, a horrid customer experience can hurt the bottom line. What message would you send in the latter situation?
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Back to School: Not too early to start planning as new trends factor into strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this first part of a 10-part series on back-to-school retail strategies experts offer up insight on new trends and why you need to start planning for the…
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Retailers facing 'egg-ceptional' customer dilemma
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail foodservice faces a big customer experience hurdle due to the shortage of eggs thanks to an Avian flu outbreak.
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