News & Media From Judy Mottl

Omnichannel retailer aims to give beauty industry a complete makeover

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.

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Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

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Fashion upstarts aim to flip apparel industry into new customer experience era

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…

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Target innovation chief: Mobile is king, stores a vital asset in customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.

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Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey…

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Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is…

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Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.

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Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human…

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Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.

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Talking With: Soar Payments Founder Rich McIver on improving the checkout experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase…

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We need your insight, industry predictions for annual trends report

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.

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Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail is an industry under tremendous pressure to fulfill consumer expectations.

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Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty…

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Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.

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Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

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Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.

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Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.

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5 tips for boosting customer loyalty

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Kevin Cochrane, CMO of digital experience management player Jahia, shares specific tips on the strategy.

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Talking With: Needle President Scott Pulsipher on mobilizing brand advocates

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One of a brand's best marketing asset is the loyal fan. That's why it's critical to mobilize such advocates to drive revenue, build the consumer base and boost…

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Talking With: Humm CEO Bernard Briggs on building the customer relationship

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The customer relationship requires knowing the customer, determining their needs and what they expect.

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