News & Media From Judy Mottl
Securing the retail experience: Tips to avoid the disastrous data breach
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shoppers love convenience, but as one security expert relates, convenience should never be viewed as more important than data and transaction security.
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Kate Spade redefines the retail store associate role in a very thoughtful approach
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Fashion retailers' new job titles and job requirements reflect how deeply it believes everyone at Kate Spade is a brand ambassador.
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Why retailers' collaboration is more than a win-win, it's a win-win-win
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Collaboration and partnerships between retailers are more common than ever, and that's a great thing for veteran retailers and newcomers launching products.
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NRF: Labor ruling illustrates skewed objectivity, bureaucratic bumble
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top retail-advocacy group is not mincing its words on how it views a critical national labor board ruling that it claims will hurt job creation in the U.S.
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Argo Tea talks exceeding tea-lover expectations while advancing product innovation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It's not easy being a beverage player these days as consumers want everything from great flavors to healthy options, and increasing competition is only making…
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Back-to-School: How retailers are tackling consumers' social network activity to engage customers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In our final segment of our 10-part Back-to-School series, the focus is on social networks and social influence and how retailers are adjusting marketing…
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Dell CIO talks ecommerce strategy, building a rich customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Dell CIO Paul Walsh says a successful retail customer experience requires caring about each kind of customer, from the moment they log on to the moment they…
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Restaurant to customers: Just pay what you think the meal is worth
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
What better experience can a diner have than tallying up their own meal tab?
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Macy's multi-prong strategy targets boosting in-store, online experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Despite lackluster earnings in the second quarter, the retailer is taking some big strides in next months to regain market footing.
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Say what? A Wheaties beer? Yup, and it’s called HefeWheaties
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Breakfast food retailer delves into a new product line, just like high-end fashion retailer Lululemon. One hint: it comes with foam on top.
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Back-to-School: Reports reveal what’s hot, what’s not and consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumer shopping reports reveal some new trends and why consumer activity will be down a bit compared to a year ago.
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Apple taking a bigger bite of watch market than many expected
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The electronics device innovator's Watch was predicted to have some impact on the traditional timepiece-making market, but the actual bite may surprise most…
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Witness: The crumbling tenents of quality customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Was it a social experiment? No clue, but it clearly wasn't a warm fuzzy consumer interaction.
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Dear Amazon: Reneging on Prime does not make for a good customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it's pretty much called a gyp by…
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Engaging the millennial shopper: It's not easy but it can be done
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Getting millennials on board as loyal customers isn't just about tweeting, posting and sharing the latest products on Instagram.
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Lululemon brews unique approach for luring male shoppers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lululemon obviously believes the way to building a bigger male consumer base is all about crafting the right beer.
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Back-to-School: Making shopping easier key to driving customer loyalty, engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers rely on lists for back-to-school shopping, so helping them find what they need as easily as possible enhances the store experience and drives loyalty…
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Webinar download available: What Which Wich learned on its quest for perfect CRM
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Experts offered insight on how to choose the best customer relationship management partner and technology from the enterprise retailer perspective and the…
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Amazon debuts push-button service to make re-stocking super easy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Convenience is at the core of mega online retailer's re-order service.
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Back-to-School: Generational needs, budget-conscious shoppers present retail challenges
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shoppers are investing in electronic gadgets and keeping an eye on the school spending budget this year.
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