News & Media From Judy Mottl
Need live bait? Walmart has a service for that
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The aim is to reel in customers who don’t want to get to the local bait shop super early.
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Petco COO talks personalization, employee role in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…
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How a robot named Tally is helping BJ's boost the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…
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Nominations open for 2024 Elevate Awards
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nominations are now being accepted for the 2024 Elevate Awards which will recognize and honor organizations effectively leveraging technology to elevate the…
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Walmart SVP talks AI, digital discovery, omnichannel
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.
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Boot Barn chief digital leader on crafting personalized experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Hazen, chief digital officer at western wear retailer Boot Barn, shares how the company is reaching customers through multiple channels to drive a…
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Ulta Beauty pilots smart vending for in-store product discovery experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ulta Beauty is testing a next-gen in-store sampling program via SOS smart vending machines that provides guests with easy and fast product discovery.
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Top consumer behavior trends in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone.
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Veteran Affairs CX leader talks customer service strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes…
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The Paper Store revolutionizes tech to enhance customer experience, streamline operations
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When The Paper Store ripped and replaced an aging POS it not only boosted the customer experience it reaped a long list of wins.
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How to optimize retail customer experience year round
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Forging a partnership with an expert outsourcing team can reap a wide range of benefits for retailers striving to provide excellent customer experiences. In…
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Why AI, machine learning are gaining retail ground
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Honeywell research reveals artificial intelligence will shape global retail this year with nearly six in 10 retailers planning to embrace the technology. The…
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Online boutique drives personalization with the help of AI
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Tuckernuck, a boutique clothing and accessories e-tailer, tapped Movable Ink, an AI-driven content personalization platform, to give customers what they want.
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How a jewelry insurer is driving customer engagement via AI
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
BriteCo, which offers jewelry and watch insurance, is tapping Generative AI to boost customer service as well as streamline company processes.
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Freshpet leverages chatbot to drive consumer trust, deeper customer relationship
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…
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Creating retail omnichannel experiences for Gen Alpha
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…
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3 tips for defusing retail shopping tension
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…
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AI ranks high on retail CX 2024 predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.
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Catch up on informative retail CX webinar insights
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
RetailCustomerExperience is home to a bounty of informative webinars. In case you missed a few during 2023 here's a quick easy list for catching up.
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Look Back: Top retail customer experience blogs of 2023
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at top blog contributions during 2023.
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