News & Media From Judy Mottl
JCPenney CIO talks $1B customer experience strategy, building strong tech foundation
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…
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Fleet Feet leader shares customer experience strategy insight
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet…
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Improving customer experience: 3 strategies to get ahead in 2024
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
No retailer needs hundreds of customer experience strategies. Here are three starting principles for building a strong CX foundation.
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How robots are helping fashion seller Boozt drive fast order fulfillment
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.
read nowFun.com leader shares customer experience, engagement strategies
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In this latest episode of the CX Innovator podcast, Dianna Lyngholm, director of creative services and e-commerce at Fun.com, talks with…
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South Korean fashion brand taps Channel Talk for fast rewarding customer service
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…
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Motel 6 taps Garfield as Chief Pet Officer
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Motel 6 is all about providing a rewarding hospitality experience for traveling pet owners, pets and those who are big Garfield fans.
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At Monster Mini Golf customer experience is all about fun
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
At Monster Mini Golf customers find fun no matter what their age as the entertainment center provides experiences for the entire family. CEO Chris King will be…
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Robots in retail: Automation revolution in play
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…
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At the Watercooler with Keith Gorney
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Keith Gorney, supply chain professional services head at Pivotree, walks the journey with clients to drive world class frictionless experiences for their…
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Understanding shopper behavior drives big wins for jewelry retailer
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Daniel’s Jewelers is enjoying robust return-on-investment in deploying RetailNext technology to measure shopper behaviors, predict traffic counts, analyze…
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ICX Summit keynote: Tapping customer engagement drives big shoe brand success
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…
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ICX Summit celebrates 8th year this September
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
read nowCharleston Shoe Company founder talks customer engagement
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Neely Woodson Powell shares with RetailCustomerExperience.com editor Judy…
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A look at AI today, and down the road, in the retail industry
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…
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Need live bait? Walmart has a service for that
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The aim is to reel in customers who don’t want to get to the local bait shop super early.
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Petco COO talks personalization, employee role in retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…
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How a robot named Tally is helping BJ's boost the customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…
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Nominations open for 2024 Elevate Awards
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Nominations are now being accepted for the 2024 Elevate Awards which will recognize and honor organizations effectively leveraging technology to elevate the…
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Walmart SVP talks AI, digital discovery, omnichannel
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.
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