News & Media From Judy Mottl
Look Back: Top retail CX stories of 2023
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The year 2023 was one of retail innovation when it comes to retail customer experience. In case you missed any coverage, here’s a rundown of top brands and…
read now
Look Back: Top 2023 retail customer experience news
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
It was a big year of retail customer experience news as brands innovated, expanded strategies and embraced AI.
read now
Catch up with the CX Innovator Podcast
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In the latter half of 2023 Networld Media Group launched a podcast all about customer experience. In case you missed the first few recordings here's an easy…
read now
Metrigy research analyst shares insight on improving retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…
read now
Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.
read now
PwC leader talks robust holiday season spend, consumer trends
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…
read now
Home Depot's tech fellow shares computer vision strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.
read now
Free webinar offers tips, guidance for optimizing retail CX
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…
read now
Real-time data top weapon in battling retail supply chain hurdles
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In today’s retail climate, consumers have come to expect immediacy and availability, and when a retailer fails to deliver, customers are quick to turn to the…
read now
C-store tech transformation: Do's, don'ts, tips, strategies
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…
read now
Why retailers need to focus on the Gen Z shopping experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Eighty-eight percent of Gen Zers globally think AI can improve online shopping. The shopping demographic holds $143 billion in purchase power so delivering…
read now
Wayfair VP talks retail AI trends, challenges
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.
listen now
Talking With: Nikki Baird, VP of strategy, Aptos
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Nikki Baird, VP of strategy at Aptos, share her insights on this year's holiday season and how retailer's will fare given the challenges they face.
read now
How retail associate happiness plays into customer, employee experiences
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…
read now
Self-order at c-store gas pump makes for dynamic shopping experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…
read now
TikTok: Crafting a successful shopping experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.
read now
La-Z-Boy deep dives on data signals for creating superior experiences
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.
read now
University of San Diego campus market boasts frictionless shopping experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.
read now
Foot Locker steps up customer experience via InMoment feedback analytics tech
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…
read now
How 2 lifestyle brands are creating a seamless unified customer journey
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
