News & Media From Judy Mottl
At the Watercooler with Ferran Gállego of Code Factory
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ferran Gállego, CTO at Code Factory, is passionate about creating intuitive user experiences and a big believer that voice interfaces aren’t just for…
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Why and how ChatGPT will drive a better customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Learn why the richness of data sets will play a defining role in how ChatGTP integrates into the customer experience.
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Sam's Club leveraging data to boost customer shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sam’s Club knows real-time insights make for better-informed decision making and, ultimately, boost the customer’s shopping experience.
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Biometric payment in retail: Consumers eager, challenges for retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce…
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Amazon Prime Day: Predictions, projections, expectations
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's biggest annual sale event, Prime Day, is taking place July 11-12. Industry watchers share predictions on what's become an online retail institution.
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Automation a win-win for grocers, consumers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.
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How retailers can give what beauty shoppers want: A personal customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…
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2023 ICX Summit: Crafting an inclusive experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.
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Talking With: ICXA Executive Director Alicia Lavay
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…
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PetSmart’s loyalty strategy is all about getting personal
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The pet retailer’s loyalty program is at 60 million members and counting.
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How ChatGPT will enhance retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…
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ICXA retail peer group talks automation, consumer behavior
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.
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3 reasons to attend this year’s ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…
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ICX Summit celebrates 7th year with September event
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.
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Home Depot SVP on building a seamless shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…
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Batteries Plus embarks on a digital transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…
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How data plays into crafting the personalized retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers want and expect a personalized experience. For retailers that means data analysis.
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2023 Ahead: Tech, e-commerce predictions for retail CX
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…
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2022 Look Back: The year's top 5 CX blogs
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.
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2023 Ahead: Retail CX predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Industry watchers, retail experts and leaders share insight on what’s to come in the new year regarding retail customer experience trends and strategies.
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