News & Media From Judy Mottl

Robots in retail: Automation revolution in play

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…

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At the Watercooler with Keith Gorney

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Keith Gorney, supply chain professional services head at Pivotree, walks the journey with clients to drive world class frictionless experiences for their…

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Understanding shopper behavior drives big wins for jewelry retailer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Daniel’s Jewelers is enjoying robust return-on-investment in deploying RetailNext technology to measure shopper behaviors, predict traffic counts, analyze…

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ICX Summit keynote: Tapping customer engagement drives big shoe brand success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…

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ICX Summit celebrates 8th year this September

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

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Charleston Shoe Company founder talks customer engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Neely Woodson Powell shares with RetailCustomerExperience.com editor Judy…

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A look at AI today, and down the road, in the retail industry

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…

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Need live bait? Walmart has a service for that

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The aim is to reel in customers who don’t want to get to the local bait shop super early.

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Petco COO talks personalization, employee role in retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…

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How a robot named Tally is helping BJ's boost the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…

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Nominations open for 2024 Elevate Awards

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Nominations are now being accepted for the 2024 Elevate Awards which will recognize and honor organizations effectively leveraging technology to elevate the…

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Walmart SVP talks AI, digital discovery, omnichannel

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.

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Boot Barn chief digital leader on crafting personalized experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Hazen, chief digital officer at western wear retailer Boot Barn, shares how the company is reaching customers through multiple channels to drive a…

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Ulta Beauty pilots smart vending for in-store product discovery experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ulta Beauty is testing a next-gen in-store sampling program via SOS smart vending machines that provides guests with easy and fast product discovery.

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Top consumer behavior trends in 2024

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone.

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Veteran Affairs CX leader talks customer service strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes…

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The Paper Store revolutionizes tech to enhance customer experience, streamline operations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When The Paper Store ripped and replaced an aging POS it not only boosted the customer experience it reaped a long list of wins.

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How to optimize retail customer experience year round

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Forging a partnership with an expert outsourcing team can reap a wide range of benefits for retailers striving to provide excellent customer experiences. In…

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Why AI, machine learning are gaining retail ground

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Honeywell research reveals artificial intelligence will shape global retail this year with nearly six in 10 retailers planning to embrace the technology. The…

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Online boutique drives personalization with the help of AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Tuckernuck, a boutique clothing and accessories e-tailer, tapped Movable Ink, an AI-driven content personalization platform, to give customers what they want.

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