News & Media From Judy Mottl
Look Back: Top retail CX stories of 2023
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The year 2023 was one of retail innovation when it comes to retail customer experience. In case you missed any coverage, here’s a rundown of top brands and…
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Look Back: Top 2023 retail customer experience news
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It was a big year of retail customer experience news as brands innovated, expanded strategies and embraced AI.
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Catch up with the CX Innovator Podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In the latter half of 2023 Networld Media Group launched a podcast all about customer experience. In case you missed the first few recordings here's an easy…
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Metrigy research analyst shares insight on improving retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…
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Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.
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PwC leader talks robust holiday season spend, consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…
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Home Depot's tech fellow shares computer vision strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.
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Free webinar offers tips, guidance for optimizing retail CX
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…
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Real-time data top weapon in battling retail supply chain hurdles
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In today’s retail climate, consumers have come to expect immediacy and availability, and when a retailer fails to deliver, customers are quick to turn to the…
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C-store tech transformation: Do's, don'ts, tips, strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…
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Why retailers need to focus on the Gen Z shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Eighty-eight percent of Gen Zers globally think AI can improve online shopping. The shopping demographic holds $143 billion in purchase power so delivering…
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Wayfair VP talks retail AI trends, challenges
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.
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Talking With: Nikki Baird, VP of strategy, Aptos
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nikki Baird, VP of strategy at Aptos, share her insights on this year's holiday season and how retailer's will fare given the challenges they face.
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How retail associate happiness plays into customer, employee experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…
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Self-order at c-store gas pump makes for dynamic shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…
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TikTok: Crafting a successful shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.
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La-Z-Boy deep dives on data signals for creating superior experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.
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University of San Diego campus market boasts frictionless shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.
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Foot Locker steps up customer experience via InMoment feedback analytics tech
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…
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How 2 lifestyle brands are creating a seamless unified customer journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…
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