Why retailers need to focus on the Gen Z shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Eighty-eight percent of Gen Zers globally think AI can improve online shopping. The shopping demographic holds $143 billion in purchase power so delivering…

Wayfair VP talks retail AI trends, challenges

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Wayfair isn't limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy.

Talking With: Nikki Baird, VP of strategy, Aptos

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nikki Baird, VP of strategy at Aptos, share her insights on this year's holiday season and how retailer's will fare given the challenges they face.

How retail associate happiness plays into customer, employee experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…

Self-order at c-store gas pump makes for dynamic shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…

TikTok: Crafting a successful shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.

La-Z-Boy deep dives on data signals for creating superior experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.

University of San Diego campus market boasts frictionless shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.

Foot Locker steps up customer experience via InMoment feedback analytics tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…

How 2 lifestyle brands are creating a seamless unified customer journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…

Trek Bicycle’s device management strategy drives enhanced customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Improving mobile device management in the warehouse leads to meeting customer expectations tied to inventory, stock and delivery.

Bookseller taps ChatGPT for personalized customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

ChatGPT offers the online used book retailer a boatload of opportunities and strategies to better meet customer expectations and drive a more personal customer…

Starboard Cruise Services tapping former crew workers for exceptional shopper experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Hiring in retail is challenging on its own in a traditional space such as a store or supermarket. But there are many more hurdles when it involves one of the…

Reasons why retailers are marching fast toward automation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

David Naumann, marketing strategy lead for retail, travel and distribution at Verizon, shares insight on findings from Verizon's 2023 Connected Retail…

City Furniture's shopping experience is all about knowing the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

City Furniture can now identify more site visitors, which means improved targeted offers and greater insight about the shopper.

Tanger Outlets takes digital-first strategy in loyalty program revamp

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The company has refreshed its TangerClub loyalty program and launched a new app that puts loyalty rewards and information in the customer’s hand.

Tips for a viable seasonal hiring strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers need a seasonal hiring strategy to keep the customer experience strong. HireVue's Natalie Dopp offers some strategic tips.

Fabletics gets personal with customers in-store and online

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…

At the Watercooler with April Wiita of Working Solutions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

April Wiita, VP of program success at Working Solutions, said her role includes enabling clients to reinvent in place to keep pace — and outdistance the…

Presented by Working Solutions

Amazon Prime Day bests expectations despite increasing competition

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…