News & Media From Judy Mottl

How retail associate happiness plays into customer, employee experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…

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Self-order at c-store gas pump makes for dynamic shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…

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TikTok: Crafting a successful shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.

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La-Z-Boy deep dives on data signals for creating superior experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.

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University of San Diego campus market boasts frictionless shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.

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Foot Locker steps up customer experience via InMoment feedback analytics tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…

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How 2 lifestyle brands are creating a seamless unified customer journey

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…

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Trek Bicycle’s device management strategy drives enhanced customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Improving mobile device management in the warehouse leads to meeting customer expectations tied to inventory, stock and delivery.

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Bookseller taps ChatGPT for personalized customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

ChatGPT offers the online used book retailer a boatload of opportunities and strategies to better meet customer expectations and drive a more personal customer…

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Starboard Cruise Services tapping former crew workers for exceptional shopper experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Hiring in retail is challenging on its own in a traditional space such as a store or supermarket. But there are many more hurdles when it involves one of the…

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Reasons why retailers are marching fast toward automation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

David Naumann, marketing strategy lead for retail, travel and distribution at Verizon, shares insight on findings from Verizon's 2023 Connected Retail…

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City Furniture's shopping experience is all about knowing the customer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

City Furniture can now identify more site visitors, which means improved targeted offers and greater insight about the shopper.

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Tanger Outlets takes digital-first strategy in loyalty program revamp

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The company has refreshed its TangerClub loyalty program and launched a new app that puts loyalty rewards and information in the customer’s hand.

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Tips for a viable seasonal hiring strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers need a seasonal hiring strategy to keep the customer experience strong. HireVue's Natalie Dopp offers some strategic tips.

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Fabletics gets personal with customers in-store and online

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…

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At the Watercooler with April Wiita of Working Solutions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

April Wiita, VP of program success at Working Solutions, said her role includes enabling clients to reinvent in place to keep pace — and outdistance the…

Presented by Working Solutions

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Amazon Prime Day bests expectations despite increasing competition

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…

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At the Watercooler with Ferran Gállego of Code Factory

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ferran Gállego, CTO at Code Factory, is passionate about creating intuitive user experiences and a big believer that voice interfaces aren’t just for…

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