News & Media From Judy Mottl
Home Depot SVP on building a seamless shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…
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Batteries Plus embarks on a digital transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…
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How data plays into crafting the personalized retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers want and expect a personalized experience. For retailers that means data analysis.
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2023 Ahead: Tech, e-commerce predictions for retail CX
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…
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2022 Look Back: The year's top 5 CX blogs
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.
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2023 Ahead: Retail CX predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Industry watchers, retail experts and leaders share insight on what’s to come in the new year regarding retail customer experience trends and strategies.
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PwC leader: Why retailers must balance digital-driven experiences with human-led interaction
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The PwC 2022 Customer Loyalty survey reveals just one poor interaction can prompt a customer to shop elsewhere.
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3 experts share predictions for 2022 holiday retail sales season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With so much economic turmoil, and shoppers flowing back into stores, the 2022 holiday sales season is likely not to be typical in any manner.
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Free webinar offers insight on how to convert shoppers into buyers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In a free one-hour webinar, on Sept. 20 at 2 p.m. EST, HeadCount CEO and founder Mark Ryski will detail why conversion rate optimization is a valuable approach…
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Turning retail shoppers into buyers via conversion rate optimization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
HeadCount CEO and Founder Mark Ryski explains why conversion rate optimization is a valuable approach in the quest to turn shoppers into buyers. A free live…
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Holiday season CX checklist: Is your network up to par?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Yes it's August but the holiday season is just months away which means it's time retailers made sure networks and technology needs are up to par for the…
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Drone delivery: Consumers want it, retailers making it happen
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
For years drone makers have been heralding how the technology can help the retailer struggling with faster and more efficient delivery. Consumers want it and…
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High-income consumers not letting inflation, recession worries change shopping habits
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Luxury shoppers are spending more on treating themselves and paying more attention to wellness products.
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How GameStop Italy is boosting customer experience, store operations, communication
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
GameStop Italy is following in the footsteps of GameStop U.S. in driving better customer experiences, as well as improved store communications and operational…
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Defining metaverse in the retail realm
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the top buzzwords in retail today, if not the top, is metaverse — the emerging virtual customer experience. Retailers are moving into the new dimension…
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Home Depot goes to the edge to drive seamless customer, associate experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The world's largest home improvement retailer is tapping the Aruba Edge Services Platform, via Hewlett Packard Enterprise's GreenLake, for a full network…
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Indiana Pacers tap automation to engage with fans, drive revenue
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Collaboration and communication are key aspects to enticing fans and driving ticket sales for the Indiana Pacers basketball franchise. The strategy is the…
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Safelite gets agile to drive customer engagement, satisfaction, memorable service
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Christina Pletnewski, VP of customer experience at Safelite Group, will share how the company is moving from a traditional CX approach to a more agile strategy…
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Examining factors spurring the 'great retail reset'
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…
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COVID recovery strategy means driving retail customer loyalty
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19 and now the variant omicron continue to create challenges when it comes to the retail customer experience. But data, deep insight and loyalty…
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