News & Media
The communication gap holding back businesses
by Jim Eckes — Founder, TieTechnology
When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates…
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1-800-Flowers taps Melanie Babcock as chief marketing, growth officer
October 17, 2025
1-800-Flowers.com has appointed Melanie Babcock as chief marketing and growth officer.
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Fashion retailer Oh Polly taps LED displays to drive shopper engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive…
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Online holiday shopping season to hit $253B
October 16, 2025
This year's online holiday shopping season is projected to hit $253.4 billion, reflecting a 5.3% increase year over year, according to a Adobe shopping…
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Amazon, Google, Microsoft lead loyalty leaders ranking
October 16, 2025
Amazon, Google and Microsoft are the top three brands, respectively, leading the Brand Keys Loyalty Leaders List which ranks the top 100 brands when it comes…
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Museum Technology for the Future: Interactive Exhibits & Digital Experiences
Museum innovations & technologies shape the museum of the future with immersive AR & VR experiences, interactive exhibits, self-service solutions that boost…
Presented by eyefactive GmbH
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Consumers embracing AI to save time, find deals
October 15, 2025
The U.S. consumer is embracing AI for everyday benefits, from saving time to finding better deals and making smarter decisions.
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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The hidden retail challenge no one talks about and how AI solves it
by Vandana Singal — Vice President – PDES, Happiest Minds Technologies
Without trusted, AI-enhanced product data, even the most advanced omnichannel strategies risk failure.
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Glik's taps Aptos cloud-native tech for unified commerce experience
October 15, 2025
Fashion retailer Glik's is deploying the Aptos One POS and OMS to drive a unified commerce experience at 70-plus stores.
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Pokémon packs, now with a side of Temu
A New Jersey card shop taps Temu's U.S. seller program to convert digital discovery into national sales and surprising in-store visits.
Presented by Cards2Go
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C-store customers motivated by promotions, curated product offerings
October 14, 2025
Convenience store customers are increasingly motivated by curated product offerings and compelling promotions.
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Transforming the retail experience with electronic shelf labels
by Bryan Chan — Senior Director of Business Development, E Ink
Rather than jumping immediately to high-cost, flashy digital installations, electronic shelf labels allow brands to build a foundation rooted in customer…
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PetSmart looking to hire on feline, canine toy testers
October 14, 2025
PetSmart is searching for its next chief toy tester —one of the canine kind and one of the feline kind.
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NCR Atleos, Moto expand relationship to expand self-service cash access
October 13, 2025
NCR Atleos and Moto are extending their partnership to deliver access to cash through the NCR Atleos Cashzone Network, which now includes more than 16,000 ATMs…
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Experts share self-checkout challenges, advancements at upcoming Automated Retail & Kiosk Innovation Show
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The evolution of the self-checkout technology is the focus of a panel talk at the upcoming Automated Retail & Kiosk Innovation Show taking place in December.
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Amazon Pharmacy launches in-office kiosks to speed medication availability
October 13, 2025
Amazon Pharmacy has launched Amazon Pharmacy kiosks. The service lets patients pick up prescriptions within minutes of a medical appointment.
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Webinar examines deploying responsible AI in CX voice channels
In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…
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Coach debuts coffee shops to drive foot traffic, sales
October 10, 2025
Coach is opening coffee shops connecting to stores, with 12 to 15 initially planned each year.
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How to make retail execution software work where it really counts: On the sales floor
by Akash Gupta — CEO and Co-founder, GreyOrange
When used strategically, retail execution software serves as a force multiplier on the sales floor, empowering associates to serve customers unburdened by…
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