AI redefining brand reputation, consumer trust

December 4, 2025

More than half of consumers often or always check a retailer or brand's reputation before engaging, and, at the same time, AI-driven discovery tools is…

The secret weapon for loyalty this holiday season and beyond

by Brian Cardona — President, AtData

Email is not a secondary channel but where identity, behavior and brand experience converge. Treat it like that and an email list becomes a community rather…

OnQ integrating Epson POS thermal receipt printers into platform

December 4, 2025

OnQ, a retail design agency, is integrating Epson's point-of-sale thermal receipt printers into its Converge Take-a-Ticket retail display platform.

Most online shoppers feel anxious after clicking buy button

December 3, 2025

Two-thirds of online shoppers feel anxious after they click the buy button.

Why a loyalty program is a 'must have' for retailers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights on what a successful loyalty program should provide to…

Presented by Engage People

Riesbeck’s Food Markets deploys eGrowcery fulfillment platform

December 3, 2025

Riesback's Food Markets, an Ohio/West Virginia supermarket chain, has deployed an online shopping and order fulfillment platform powered by eGrowcery.

National Retail Solutions (NRS) Partners with NationsBenefits to Enable “One Tap” OTC Card Acceptance

National Retail Solutions (NRS), operator of the leading point-of-sale (POS) network for independent retailers in the US and Canada, today announced a…

The AI winter is coming and retailers need a plan

by Erik Nieves — Founder and CEO at Plus One Robotics, Plus One Robotics

To navigate the AI winter and emerge stronger, retailers should invest in automation that has already proven operational value. This is a time to prioritize…

Half of retailers can’t keep up with pace of tech change

December 2, 2025

Just over half of North America retailers, 54%, can't keep up with pace of technology change and 49% struggle to quantify return on in-store tech investments…

Shopping insights on the millennial consumer

December 2, 2025

The average millennial household spends $22,298 each year in stores, taking 683 shopping trips a year. The millennials top retailers are Walmart, Amazon…

Retail's biggest blind spot

by Gideon Pridor — Chief Marketing Officer, Workvivo

To close the culture gap this holiday season, retailers should communicate early and often, and begin engagement before peak season starts. Recognize daily…

A look at the longest walking distances in US malls

December 1, 2025

Every wondered how long you may have walked during that last mall visit? To answer that question for mall walkers across the nation Kuru has mapped it all out.

Consumers want flexibility, reliability in online purchase shipping

December 1, 2025

Consumers not only want low-cost or free shipping they want flexibility and reliability.

Amazon welcomes Ford used cars to Amazon Autos portal

November 28, 2025

Amazon.com and Ford Motor Co. have partnered to sell certified used Ford vehicles on Amazon's site.

Agentic AI may disrupt retail yet consumer caution in play

November 27, 2025

Agentic AI is poised to disrupt retail yet 50% of consumer remain cautious of fully autonomous purchasing.

Ethical AI applications in retail: Building trust through responsible data use

by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI

Retailers that embrace sound data management and collection principles position themselves for long-term success in an AI-driven marketplace.

Old Navy arrives on DoorDash

November 26, 2025

Old Navy and DoorDash are partnering to offer Old Navy on the third-party delivery platform.

Many consumers using AI, social media for holiday shopping

November 25, 2025

More than half, 57%, of holiday shoppers will be using social media when shopping and 39% will be using AI tools.

Shoppers a bit wary Black Friday deals are really deals

November 25, 2025

A hefty number of shoppers, 84%, believe retailers inflate prices ahead of sales to exaggerate discounts. Skepticism is highest among the younger shopper…

Kroger shuttering automated delivery fulfillment centers, expanding third-party delivery

November 24, 2025

Kroger is closing three automated delivery fulfillment centers it runs with Ocado, a British online supermarket and tech company.