Rite Aid announces in-store resources for rollout of Affordable Care Act

September 11, 2013

Rite Aid Corporation has announced a set of comprehensive resources to help customers better understand the Affordable Care Act, the pharmacy retailer said in…

TrendSource to begin RCE blog series

September 11, 2013

TrendSource attended the Retail Customer Experience Executive Summit in San Diego last month, and returned with invaluable insight from some of the nation's…

Cardlytics releases back-to-school 'report card'

September 10, 2013

Cardlytics, specialists in card-linked marketing, has announced the results of its "2013 Back-to-School Shopping Report Card," an analysis of 70 percent of…

Apple unveils new store design in California

September 10, 2013

Apple unveiled its latest retail store design last Saturday at the opening of a new location in Stanford, Calif.

PayPal points Beacon toward the future of in-store payments

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

PayPal takes simplifying mobile payments to new level with the launch of its hands-free function.

Maritz webinar to discuss customer experience measurement

September 10, 2013

On September 18, Retail Customer Experience will host "How to truly make a difference with your customer experience measurement program," a free live webinar…

A brainstorming tool to use with your staff

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Your employees are a tremendous source of information and insight. They can share how to deliver a better customer experience, or how to sell more. They might…

AT&T goes heavy on digital signage, interactivity in KY, OH stores

September 10, 2013

As the lines between the physical and digital retail worlds blur and consumers turn to their mobile devices and apps to enhance their mobile lifestyle…

What if a 'foodie' ran your store?

by Chris Petersen — Owner, IMS

After returning from India, I had to an opportunity to meet with over 70 technology retailers from Latin America last week. For all retailers owning brick and…

Walmart rebranding?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Are Walmart's steak ads early signs of a rebranding? I've been a long-time critic of Walmart's low-price strategy so it's only fair that I recognize them for…

Retailers resort to deep discounts this back-to-school season

September 6, 2013

Back-to-school spending was up slightly this year over last, but it came at a steep price for retailers, who resorted to deep discounting in order to move…

Retailers 'behind the curve' with tablets

September 6, 2013

In a new commentary published in The Guardian, Simon Black, CEO of payment gateway provider Sage Pay, says that retailers are "still behind the curve" when it…

The Shopping Channel launches new online experience

September 6, 2013

Ontario-based THE SHOPPING CHANNEL helps Canadians discover something new every day — and beginning today, the way to discovery becomes easier and even better.

'Idea brands’ will win big with Millennials: Here's how to attract them

by Jeff Fromm — Executive Vice President, Barkley

Millennials want to change the world. Who doesn't? However, this generation born from 1977 to 2000 is often accused of passive insensitivity caused by their…

Jim Knight on how to find, hire and keep the right people

Training and business culture veteran Jim Knight was the opening keynote speaker at this year's Retail Customer Experience Executive Summit, held August 13-1…

Digital Signage Today releases industry future trends report

September 5, 2013

Retailers have more options than ever when it comes to using digital technology to engage and serve customers. But what is around the bend that should…

The loyalty lie

by Doug Stephens — President, Retail Prophet Consulting

Loyalty is an increasingly fleeting thing. In fact, the average Gen Y mother now defines "brand loyalty" as a window of allegiance lasting 6-12 months before…

Brooks Brothers' San Fran flagship crafts Gatsby-era experience

September 4, 2013

Brooks Brothers today announced the opening of its newest retail location in San Francisco — a 26,000 square foot flagship store that will carry collections…

Three lessons sci-fi can teach us about interactive experiences

Wouldn't it be great if all you had to do to create an awesome interactive experience was copy what we see in the movies?

UNIQLO to revamp website and interactive app ahead of 10 store openings

September 4, 2013

Clothing retailer UNIQLO has announced the fall opening dates for its ten new mall stores in New York, New Jersey, Connecticut and California — strategically…