News & Media
Yesway expands with 4 Allsup locations
April 21, 2025
Yesway, a convenience store chain, is continuing its expansion with four Allsup's locations that opened in the first quarter of the year.
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Consumers want real human support and they want it fast
April 21, 2025
When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.
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Self-service is evolving: Say hello to the Automated Retail and Kiosk Innovation Show!
by Sandra Carpenter — Editor, Networld Media Group
The Self-Service Innovation Summit is now the Automated Retail and Kiosk Innovation Show (ARKI), an event focused on the future of automated retail, December…
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How AI drives engagement, loyalty, sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…
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Mondan launches VR-powered design-on-demand service
April 18, 2025
Mondan, a female-founded interior design startup, has launched a VR-powered platform providing a design-on-demand service for homeowners.
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UK retailer pilots AI-powered anti-theft system at self-checkouts
April 17, 2025
Home Bargains, a discount retailer in the U.K., is testing anti-theft software at self-checkout lanes.
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Retail hiring tips, advice and why data is crucial
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Bart Lautenbach, senior vice president and general manager of talent solutions for Equifax Workforce Solutions, shares insight on how technology, specifically…
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In-store experience proving influential with millennial shoppers
April 17, 2025
A good number of millennials, 70%, report that the quality of the in-store experience influences where they shop for apparel and the demographic, more than any…
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The AI Advantage in Retail: Driving Engagement, Loyalty, and Sales
Retailers face mounting challenges as consumer expectations rise. But there’s good news. Small, strategic interventions at key moments in the customer journey…
Presented by NICE
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Average US household shops 39 retailers each year
April 16, 2025
The average U.S. household shops across 39 unique retailers each year, with omnichannel shoppers spending nearly twice as much as brick-and-mortar or online…
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QVC appoints Tony Williams to chief people officer
April 16, 2025
Tony Williams has been appointed as chief people office for QVC Group, part of QVC Group Inc.
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Marketplaces gaining consumer attention
April 15, 2025
More than half, 63%, of consumers prefer buying on marketplaces over brand-owned websites, and for 47% product discovery starts on marketplaces rather than…
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North American grocers must change their relationships with suppliers
by Anders Mittag — Chief Commercial Officer, Lobyco
Grocery personalization calls for reimagined partnerships with suppliers, who have traditionally driven customer promotions. If grocers intend to leverage…
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American Airlines ends automatic boarding pass printing at kiosks
April 15, 2025
American Airlines has disabled the automatic printing of boarding passes at airport check-in kiosks for passengers who have already checked in online or via…
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Consumers embracing AI search, engaging with AI prompts
April 14, 2025
Nearly half, 45%, of Americans are using AI-powered search and more than two-thirds, 69%, have interacted with AI-generated prompts and results when searching…
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GNC deploys Corvus Robotics drones to manage inventory
April 14, 2025
GNC, a global health and wellness retailer, is deploying the Corvus One autonomous inventory management system to gain greater accuracy and efficiency in…
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Consumers not too thrilled with online shopping experience
April 11, 2025
A hefty number of consumers, 76%, view online shopping as lacking excitement and nearly one third, 29%, view it as a chore.
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Dollar General, Dollar Tree customers are pretty loyal
April 11, 2025
More than half of U.S. households, 60%, shopped at a Dollar General store at least once in 2024 and and the discount brand enjoyed an 80% repeat rate for…
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Refund delays more scary than root canals for many consumers
April 10, 2025
Nearly four out of 10 American consumers, 37%, would rather see a dentist than wait for a refund, according to TodayPay's 2025 "Where Is My Refund," report.
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Most consumers jump brands after 2 negative experiences
April 10, 2025
Consumers are willing to give a brand a second chance but 70% will jump if they experience two negative experiences. Nearly a quarter will stop purchasing…
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