Ikea gets warm welcome in New Zealand

December 9, 2025

The opening of Ikea's first outlet in New Zealand got a warm welcome from shoppers who waited for hours in a queue ahead of the store's opening.

Bots, AI agents and IVRs: Why responsible AI is the next CX differentiator

by Mark Frumkin — Director of Customer Success, Modulate

The future of AI in retail voice channels will be defined by who earns and keeps customer trust.

Data-driven experiential displays: The formula for retail success

by Terry Monday — Chief Strategy Officer, Duggal Visual Solutions

The right digital partner provides more than the best technology — they evoke trust, creativity, and collaboration. Look for a team that listens, adapts and…

Discover the Future of Automated Retail and Kiosks at ARKI 2025

Automated Retail & Kiosk Innovation Show Brings Together Industry Leaders to Explore the Latest in Self-Service Technology

Optimax Eyewear Group launches multi-brand e-commerce platform

December 5, 2025

Optimax Eyewear Group has launched OTTICA.com, a luxury e-commerce website designed to redefine the high-end eyewear shopping experience.

Smarter data, happier shoppers: Why good customer experience starts with AI

by David Greschler — Co-Founder & CEO, NomadGo

When evaluating new technologies, it’s easy to get caught up in the promises and flashy buzzwords. However, the best solutions should prioritize accuracy…

Levi Strauss teams with Microsoft on agentic AI platform, super agent

December 5, 2025

Levi Strauss & Co. is partnering with Microsoft to develop an integrated agentic AI platform to automate workflows and AI tools to improve store and online…

AI redefining brand reputation, consumer trust

December 4, 2025

More than half of consumers often or always check a retailer or brand's reputation before engaging, and, at the same time, AI-driven discovery tools is…

The secret weapon for loyalty this holiday season and beyond

by Brian Cardona — President, AtData

Email is not a secondary channel but where identity, behavior and brand experience converge. Treat it like that and an email list becomes a community rather…

OnQ integrating Epson POS thermal receipt printers into platform

December 4, 2025

OnQ, a retail design agency, is integrating Epson's point-of-sale thermal receipt printers into its Converge Take-a-Ticket retail display platform.

Most online shoppers feel anxious after clicking buy button

December 3, 2025

Two-thirds of online shoppers feel anxious after they click the buy button.

Why a loyalty program is a 'must have' for retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights on what a successful loyalty program should provide to…

Presented by Engage People

Riesbeck’s Food Markets deploys eGrowcery fulfillment platform

December 3, 2025

Riesback's Food Markets, an Ohio/West Virginia supermarket chain, has deployed an online shopping and order fulfillment platform powered by eGrowcery.

National Retail Solutions (NRS) Partners with NationsBenefits to Enable “One Tap” OTC Card Acceptance

National Retail Solutions (NRS), operator of the leading point-of-sale (POS) network for independent retailers in the US and Canada, today announced a…

The AI winter is coming and retailers need a plan

by Erik Nieves — Founder and CEO at Plus One Robotics, Plus One Robotics

To navigate the AI winter and emerge stronger, retailers should invest in automation that has already proven operational value. This is a time to prioritize…

Half of retailers can’t keep up with pace of tech change

December 2, 2025

Just over half of North America retailers, 54%, can't keep up with pace of technology change and 49% struggle to quantify return on in-store tech investments…

Shopping insights on the millennial consumer

December 2, 2025

The average millennial household spends $22,298 each year in stores, taking 683 shopping trips a year. The millennials top retailers are Walmart, Amazon…

Retail's biggest blind spot

by Gideon Pridor — Chief Marketing Officer, Workvivo

To close the culture gap this holiday season, retailers should communicate early and often, and begin engagement before peak season starts. Recognize daily…

A look at the longest walking distances in US malls

December 1, 2025

Every wondered how long you may have walked during that last mall visit? To answer that question for mall walkers across the nation Kuru has mapped it all out.

Consumers want flexibility, reliability in online purchase shipping

December 1, 2025

Consumers not only want low-cost or free shipping they want flexibility and reliability.