News & Media
Disneyland deploys facial recognition tech
May 7, 2026
Disneyland has installed facial recognition technology at some entrances to the California park in a quest to stop fraud and speed up visitor re-entry.
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Vitamin Shoppe leader talks delivery strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Leanna Buttner, senior director of digital commerce for The Vitamin Shoppe, shares insight on the retailer's strategy to expand same-day delivery into its own…
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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Invent.ai taps Joe Groves as global chief revenue officer
May 6, 2026
Invent.ai, an AI-native retail planning and inventory decisioning platform, has appointed Joe Groves as its new global chief revenue officer.
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How tariffs and volatility are impacting consumer trust and brand loyalty in retail
by Anjali Burkins — Senior Director, North America Retail Strategy, o9 Solutions
In 2026, retailers will need to focus on long-term strategic thinking and building supply chain resiliency.
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Bookstore promos shop with vending machine
May 5, 2026
A book vending machine has launched at Krog Street Market in Atlanta, according to a Secret Atlanta report, offering readers a convenient way to pick up books…
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How digital signage is changing hospitality customer experience
by Bradley Cooper — Editor, Connect Media
Going forward, hospitality AV will be more connected, more intelligent and more immersive than ever before. Systems will increasingly operate as part of a…
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British supermarket pilots vending machines to curb shoplifting
May 4, 2026
British supermarket chain Asda is exploring vending machines to secure high-theft items, including products such as razor blades, as retailers face rising…
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Dallas store tests robotic fulfillment technology
May 1, 2026
A Dallas liquor store is testing an automated retail concept that replaces traditional shelving with a robotic fulfillment system, according to a Dallas…
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Disney, Hulu team on interactive, immersive storefronts
May 1, 2026
Disney+ and Hulu have launched "The Drama You Want," interactive storefront experiences in Manhattan, New York and Santa Monica, California.
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Psychologists outline why many skip self-checkout
May 1, 2026
Despite the convenience of self-checkout kiosks, many shoppers still choose staffed checkout lanes, even when lines are longer. Experts claim the decision…
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How leading retailers are re-thinking the role of the shopping cart
by Fraser Neil — Chief Sales Officer, Cust2Mate
The shopping cart has always been central to the store. In 2026, the retailers pulling ahead are the ones finally treating it as a strategic asset, not just a…
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Fujifilm debuts instax Spot photo booth, print station
April 30, 2026
Fujifilm North America has introduced the instax Spot, a photobooth and print station designed to turn on-site experiences into physical keepsakes. Positioned…
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Maryland 1st state to ban surveillance pricing in grocery outlets
April 29, 2026
Maryland is the first U.S. state to outlaw the use of surveillance pricing in grocery stores and the use of personal data to set potentially higher prices.
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Gap taps Google Gemini as a shopping channel
April 29, 2026
Gap is planning to offer its product within Google's Gemini, which makes it the first top fashion retailer to offer instant checkout within the AI platform.
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Evolvending, ART planning more airport expansions
April 29, 2026
Evolvending and partner Automated Retail Technologies plan to expand their automated dining solution across three more U.S. airports in the next quarter…
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Retailers brace for self-checkout limits
April 29, 2026
Major U.S. retailers including Walmart, Target and Costco are facing potential operational changes as lawmakers in several states move to tighten regulations…
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What makes luxury customer support operationally different
by Anna Bielikova — Chief Operations Officer, Simply Contact
Luxury support is not defined by politeness or its anticipatory nature. It stands out through operational control, speed of decisive action and agents who…
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Texas liquor store tests robotic fulfillment tech
April 28, 2026
A Dallas liquor store is testing an automated retail concept that replaces traditional shelving with a robotic fulfillment system, according to a Dallas…
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Consumers likely not cashing in on tariff refunds
April 28, 2026
Retailers big and small are tapping a tariff refund portal in a quest to recoup $166 billion in tariff costs but the recouped funds aren't likely to trickle…
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