Samsung Pay lands in four new markets

April 27, 2017

Samsung Electronics has launched Samsung Pay in four new markets with the official debut of its mobile wallet service in Sweden and the United Arab Emirates…

Entrust Datacard lends its voice to PCI Security Standards Council

April 27, 2017

Entrust Datacard, a provider of trusted identity and secure transaction technology solutions, has joined the PCI Security Standards Council as a Participating…

Companies expand loyalty scheme in the UK

April 27, 2017

AEVI has partnered with U.K. startup Loyalzoo to bring their "merchant-first" digital loyalty card service to AEVI's global marketplace of value-added apps and…

Wine retailer taps 3Cinteractive platform to create better mobile experience

April 26, 2017

Total Wine & More, a leading independent retailer of fine wines, is teaming with 3Cinteractive and its Switchblade platform for mobile coupon redemption…

Retailers failing at personalization, claims study

April 26, 2017

Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping…

TNS launches multi-carrier wireless roaming solution for payment devices in North America

April 26, 2017

Transaction Network Services, a payments processing provider, has expanded its global wireless access product across North America for processors, ISOs and…

Can the voice of the customer drive transformational change?

There's a general assumption in business today that change is good, but we can't launch into change for the sake of it. There needs to be a clear business…

The Honest Company hires on a new chief

April 25, 2017

Nick Vlahos is the new incoming CEO for The Honest Company.

YETI debuts first flagship boasting unique experience

April 25, 2017

Premium cooler and drinkware brand YETI's first flagship location in Austin, Texas boasts an engaging patron atmosphere aimed at inspiring shoppers to get out…

Display tech market to grow by 24 percent from 2017 to 2021

April 24, 2017

The display technology market is forecasted to grow at a compound annual growth rate of 24.38 percent from 2017 to 2021, according to a report by Research and…

Auto sales dip plays role in retail sales dip

April 24, 2017

Less automobile sales in March played a role in a dip in U.S. retail sales.

Clothing retailer aims to make shopping more fun for men

April 24, 2017

A male clothing retailer is striving to make shopping more fun for male customers, providing sports viewing and whiskey sipping for those shopping for new duds.

InMoment names new CEO, debuts new CX intelligence tool

April 24, 2017

InMoment has appointed Andrew Joiner as its new CEO and has debuted Discover, an analytics tool for monitoring and mining structured and unstructured customer…

10 reasons to attend the 2017 ICX Summit

by Christopher Hall — w, t

If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.

Customer engagement provider taps Amazon Alexa in feedback effort

April 21, 2017

Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback.

Nordstrom taps Infor solution to boost omnichannel capabilities

April 21, 2017

Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels.

USA Technologies teams with Vendors Exchange on kiosk offering loyalty rewards and promotions

April 21, 2017

USA Technologies, a provider of payment technology, has partnered with Vendors Exchange International Inc., a provider of solutions for the convenience…

Magstar certifies Elo's touchscreens for its retail software

April 21, 2017

Magstar Inc., a provider of enterprise resource planning retail software, has certified Elo's X-Series and E-Series touchscreen computers for use with its…

Crate & Barrel leader talks mobile tech and designing a seamless customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Understanding the consumer is just one part of the equation for Crate & Barrel. The key, as a top leader explained, is knowing what a consumer is looking for…

5 top themes for future retail success

by Chris Petersen — Owner, IMS

In mature categories with declining volumes and margins, there are immense pressures on the c-suite to innovate. Consumers have already voted for a seamless…