Agilysys adds 'grab n go' cafe features to self-service kiosk

Oct. 20, 2017

Agilysys Inc., a provider of hospitality software solutions, announced enhancements to rGuest Buy, the company's self-service kiosk solution that extends point-of-sale reach, improves guest service and reduces staff demand.

The enhancements for café workflows and a new 'grab n go' guest experience are part of Agilysys' penetration in food and beverage venues as they move to self service through guest facing kiosks.

The rGuest Buy kiosk is currently deployed at more than 55 customer sites across the country, including corporate cafeterias at a top five U.S. bank, a top 40 U.S. law firm, one of the nation's largest technology manufacturers, and at a national financial services firm.

"A growing number of food and beverage operators are looking to guest self service as a way to improve the overall guest experience, increase service velocity and reduce costs," Larry Steinberg, senior vice president and chief technology officer at Agilysys, said in a prepared statement. "With rGuest Buy, it's easy to deliver a next-generation software-as-a-service-based kiosk solution throughout an operator's enterprise, and these new enhancements support a broad range of kiosk usage and deployment options."

The kiosk offers an intuitive customer-facing order and pay experience. The platform-driven solution improves order accuracy, increases check size and enhances guest satisfaction. In addition, its rGuest hospitality platform architecture enables data integrations with applications delivered from Agilysys, its partners and customers, including with Agilysys' flagship POS solution, InfoGenesis.

New Café capabilities offer flexible order and pay workflows that can map to multi-station food and beverage outlets. Guests can customize their order through a selection of menu items and related modifiers, and pay through various tender types. The order items route to kitchen stations where chefs can leverage the kitchen video system to manage back-of-the house operations, while guests are able to track the status of their orders via digital displays.

Enhancements to Grab and Go functionality include a new guest experience allowing operators to configure the Grab and Go kiosk to show categories and menu item lists with modifier workflows. This makes it easy for guests to navigate and add non-barcoded items to the cart; hot coffee for example, with a modifier selection such as small or large cup.

Additional new features of rGuest Buy include:

  •     Kitchen display system item routing for multi-concept and kitchen stations.
  •     KDS item state allowing line cooks to select and start item preparation from KDS expo versus looking at all tickets in a single state.
  •     Nested choice groups allowing modifiers to be displayed based upon earlier guest choices.
  •     HTML receipt with 3-digit order number and barcode.
  •     Support for guest facing order status monitors.
  •     Hybrid deployment with InfoGenesis POS on-premises.

Topics: Assisted Selling, Kiosk ROI, Kiosks, Kiosks / Self-Service, Marketing, Merchandising, Self-Checkout, Technology


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