Touchpoint Talks Karlsruhe: How Retail Data Connects Store Touchpoints

Retail data, staffless stores and smartphone-controlled shop windows: impressions from Touchpoint Talks Karlsruhe 2026.

Retail customer experience held strong in Q2

August 14, 2026

Retail customer experience held strong in Q2, with the global satisfaction score hitting 92.4%, according to HappyOrNot's second quarterly report, "Retail CX…

Miniso, Dick’s Sporting Goods, Foot Locker top fast growing retailer list

August 14, 2026

Chinese retailer Miniso claimed the top spot on the National Retail Federation's "2026 Hot 25 Retailers List" that ranks the fastest-growing retailers in the…

Prepango scores with FIFA souvenir vending machines

by Richard Slawsky — Editor, Connect Media

Automated retailer Prepango used its airport network, remote monitoring and regional sales data to put official World Cup products within reach of travelers…

Nearly half of back-to-school shoppers will tap buy now, pay later option

August 14, 2026

Nearly half of consumers, 45%, shopping for back-to-school will rely on buy now, pay later options, up from 39% last year, according to an Omnisend survey.

Home Depot CEO takes medical leave

August 13, 2026

The Home Depot's CEO, Ted Decker, is taking a temporary medical leave of absence and is expected to return within the next few months.

Older consumers most loyal to AI customer service

August 13, 2026

The older consumer population, those 60 years or older and not typically viewed as digital natives, are the most loyal demographic when it comes to AI-powered…

How Estée Lauder turned a training problem into a 62% engagement rate

by Janina Moza — Chief Marketing Officer, Flipsnack

A prestige beauty brand rebuilt how field teams accessed seasonal training. What they didn’t expect was that the same format would become one of their most…

Home Depot realigns leadership to drive innovation

August 13, 2026

The Home Depot has made leadership changes in a quest to accelerate innovation and grab greater a bigger piece of the $1.2 trillion home improvement market.

Wegmans testing revamped carts

August 13, 2026

Wegmans is piloting redesigned shopping carts at two Pennsylvania locations.

Custom Channels introduces next-generation customer portal to help brands orchestrate connected customer experiences

New platform combines enterprise-wide control with location-level flexibility, giving customer-facing businesses a smarter way to manage branded music and…

Circle K boosts rewards program

August 12, 2026

Circle K has added more ways to earn for members of its Inner Circle rewards program.

NRS, Krasdale hold annual customer appreciation day

August 12, 2026

National Retail Solutions, which provides a point-of-sale system and payment processing services, and Krasdale Foods welcomed more than 250 merchants and…

Back-to-school shopping getting more stressful for parents

August 12, 2026

Nearly half of consumers, 48%, shopping for back-to-school items are projected to spend more this year with 13% spending less than in 2025.

Target names Chandhu Nair as 1st AI officer

August 11, 2026

Chandhu Nair has been tapped as Target's first-ever AI officer.

Fast brands, slow systems: Why retail's biggest players are running out of time

by Glebs Vrevsky — Co-founder and Executive Board Member, scandiweb

The biggest cost of legacy systems is not the technology itself – it's how people are used within the organization.

American Eagle Outfitters CEO named visionary for 2027

August 11, 2026

Jay Schottenstein, CEO and executive board chairman at American Eagle Outfitters Inc. has been named "The Visionary 2027" recipient by the National Retail…

Nordstrom expanding off-price retail footprint

August 11, 2026

Nordstrom will open 20 stores by Nov. 5 with the first two launching Aug. 20.

Real Housewives icon Bethenny Frankel launching Hamptons pop-up

August 11, 2026

Bethenny Frankel, an icon actor in Bravo's "The Real Housewives of New York City," reality show is opening a retail pop-up in the Hamptons, on Long Island, New…

NRS Connects Retailers to Uber Eats

NRS's direct integration provides independent retail stores with seamless access to Uber Eats' delivery marketplace.