100M items sold during Amazon Prime Early Access Sale

October 19, 2022

Amazon Prime members bought more than 100 million items from Amazon's third-party sellers and more than 8 million toys in the U.S. during the omnichannel…

PwC leader: Why retailers must balance digital-driven experiences with human-led interaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC 2022 Customer Loyalty survey reveals just one poor interaction can prompt a customer to shop elsewhere.

Consumer spend up this Halloween

October 19, 2022

A good majority of consumers, 87%, will be spending when it comes to Halloween this year, and inflation isn't hampering consumer shopping given spend is…

CX strategies to adapt to consumer changes in an economic downturn

One of the most important things retailers can do in times of economic downturn is to avoid a knee-jerk reaction that will cause customers to lose trust and…

Aramark debuting self-order, self-checkout at 7 sports arenas

October 18, 2022

Aramark Sports + Entertainment, the foodservice provider at seven National Hockey League and National Basketball Association arenas, will introduce self-order…

Hollister launches unique payment feature

October 18, 2022

Fashion retailer Hollister is helping out the teen customer crowd by providing a way to shop and then pass the check to someone else to pay. Hollister Co. owns…

Self-serve kiosks poised for continued expansion

October 17, 2022

Self-service kiosks are on a roll, and don't expect this to change any time soon.

Walmart offers online shoppers an in-store fitting room

October 17, 2022

Walmart has launched Be Your Own Model, an in-store fitting experience for online shoppers.

Global display market to hit over $100B in next decade

October 17, 2022

Allied Market Research has released a report predicting the global display market will grow to at least $216.3 billion by 2031, up from a 2021 estimated global…

Kroger buying Albertsons for $20B

October 14, 2022

The two top U.S. supermarket chains, Kroger Co. and Albertsons Cos., are joining up in a $20 billion deal.

Many retailers don’t have data to boost customer experience

October 14, 2022

More than half of retailers, 60%, aren't collecting enough data to boost the customer experience, with just 12% having an equal amount of solicited and…

Amazon robot delivery shelved over customer feedback

October 14, 2022

Poor customer feedback is prompting Amazon to cancel future development of its home delivery robot strategy after limited pilot testing.

What's needed for a successful self-checkout strategy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A large and a small convenience retailer share insights on successful self-checkout deployment.

Shein expanding distribution center footprint

October 14, 2022

Online retailer Shein is planning to build three distribution centers in the U.S. with the goal of reducing shipping time.

How composable commerce lets retailers innovate

by Barbara Rybka — Chief Customer Officer, Commerce Layer.

Composable commerce is a modular development approach to e-commerce that involves bringing together best-in-class services to power customized front-end user…

ToolsGroup acquires Onera to expand retail platform capabilities

October 13, 2022

ToolsGroup has acquired Onera to expand the retail platform's capabilities from planning to execution by adding Onera's inventory availability and fulfillment…

Swimsuit brand reducing return rate with virtual fitting room tech

October 13, 2022

TA3 Swim is reducing its return rate after deploying 3DLook's virtual fitting room YourFit.

Amazon tech powering Crypto.com Arena grab-and-go stores

October 12, 2022

Amazon's Just Walk Out technology is in play at two grab-and-go stores in the Crypto.com Arena in downtown Los Angeles.

Consumers getting price sensitive as holiday season nears

October 12, 2022

Consumers will prioritize savings and on-time shipping this holiday season and 78% plan to spend at least 10% less due to inflation compared to last year.

Amazon hiring 150K workers nationwide as holiday season looms

October 12, 2022

Amazon is hiring 150,000 employees in the U.S. for full, part-time and season roles.