How convenience services operators deploy touchless technology

August 30, 2021

COVID-19 has created a demand for touchless interaction due to health concerns, and as customers become more comfortable with the technology, that demand will…

Casey's General Stores teams with Momentive to fuel customer, employee experiences

August 27, 2021

Casey's General Stores Inc., a Midwest-based chain of 2,300 conveniece stores, is deploying Momentive's technology to measure employee feedback, gauge product…

Save Mart taps Swiftly to drive digital experiences forward

August 27, 2021

The Save Mart Companies, which operates 202 stores under several grocery store brands, is partnering with Swiftly, a digital platform provider.

Amazon Fresh arrives in Maryland

August 27, 2021

Amazon has opened a first Amazon Fresh grocery store in Chevy Chase, Maryland.

The shifting retail landscape brings challenges to convenience services

A panel of industry veterans tackled this question head on during a session at the recent NAMA show in New Orleans: 'The future of convenience services: Are…

Alphabet drone service nears 100K deliveries in Australia

August 26, 2021

Wing, a drone company operated by Alphabet, is getting close to the 100,000 item delivery mark in Australia.

Walmart goes local with delivery expansion strategy

August 26, 2021

Walmart is expanding its delivery strategy to become a "last mile" service for local retailers near its locations.

DHL goes mobile with headquarters store

August 26, 2021

Express shipping provider DHL now has a mobile pop-up store at its U.S. headquarters in Plantation, Florida.

Consumers not changing shopping habits in post-pandemic retail

August 26, 2021

More than three-quarters, 85.9%, of consumers plan to continue shopping as they had during the COVID-19 pandemic year despite the fact more retail stores are…

5 easy ways to ramp up the back-to-school e-commerce strategy

by Ten Chu

Ten Chu, VP of products at Searchspring,

Sporting retailer opens 6th Pittsburgh location

August 25, 2021

Rally House, a family-owned sports and merchandise retailer, has opened is sixth Pittsburgh store, which is the second location in Pittsburgh this year.

Global smart retail market to hit $39B by 2024

August 25, 2021

The global smart retail market is expected to reach $39.6 billion in three years, according to a Global Industry Analysts market study. The report presents…

Giant Eagle adds PayPal, Venmo payment options

August 25, 2021

Supermarket customers at Giant Eagle locations, as well as the Giant Eagle's GetGo stores, can now pay for groceries using PayPal and Venmo.

Pandemic spurs vending machines in retail

August 25, 2021

Retailers offering a wide variety of products have embraced vending machines in an effort to sustain sales during the pandemic, according to a feature article…

The difference between personalization and customization in retail CX

by Angelo Coletta — Vice President, Diffusion PR

Angelo Coletta, founder of Zakeke, defines personalization and customization within the retail customer experience and the vastly different benefits provided…

Chinese food retailer launches vending machines

August 24, 2021

Missfresh Ltd., a Chinese fresh food e-commerce and physical retail chain, recently deployed vending machines at more than 5,000 businesses in Beijing, such as…

Neiman Marcus Group appoints digital strategy leader

August 23, 2021

Renée Paradise has been appointed as senior vice president of digital business and customer strategy for the Neiman Marcus Group.

Bed Bath & Beyond taps Algonomy to drive personalized search capability

August 23, 2021

Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…

7-Eleven launches minibar delivery

August 23, 2021

7-Eleven and Minibar Delivery, an on-demand alcohol delivery service, are collaborating on a service to deliver beer and wine to homes in select markets.

Real world examples of how AI works to answer retail customer questions

Bob Grohs, director of marketing at Solvvy, some real-world examples of how AI-powered chatbots are answering customer questions and the value proposition…